Hotel Santika Mataram

Hotels
•
Santika
8.5 (165 reviews)
Jalan Pejanggik No.32 , Mataram , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean rooms
Cons:
Cleanliness issues
No bar for drinks
Minor maintenance concerns

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness issues such as the pool and the presence of unpleasant odors.
Service
8.8
Staff were mentioned as friendly and accommodating by several guests.
Location
8.84
Great location noted by multiple reviews, close to amenities but could feel isolated.
Room Quality
8.29
Rooms were noted to be clean and comfortable, though with some minor issues.
Amenities
8.32
Amenities such as the pool and gym received positive feedback although there were complaints about their accessibility.
Value for Money
8.78
Overall perceived as good value for the price paid.
Food and Beverage
8.33
Breakfast options were well received, although some noted a lack of variety.
Overall Experience
8.8
Many guests expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:44

Property Description

Luxurious Accommodation

Hotel Santika Mataram offers modern rooms equipped with flat-screen cable TV, tea/coffee-making facilities, and a safety deposit box. Slip into the provided slippers for added comfort during your stay.

Convenient Amenities

Enjoy the convenience of free Wi-Fi throughout the building, free parking privileges, and access to an outdoor pool and fitness centre. Need currency exchange or car rental services? The tour desk has you covered. Plus, take advantage of the business centre, concierge desk, and laundry/dry cleaning services.

Delicious Dining Options

Indulge in a variety of Indonesian, Asian, and Western dishes at Bayan Kafe, or opt for light snacks at Sangkareang Lounge. With such culinary delights, your taste buds are in for a treat.

Book your stay at Hotel Santika Mataram now for a memorable and comfortable experience!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 275,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 165 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 8.8
B
Birgit • couple • de
8
Um Lomboks Hauptstadt einen Besuch abzustatten ist das ein geeignetes Hotel
Pros:

Das Personal ist überaus freundlich und hilfsbereit. Das Zimmer ist ein Standardzimmer, wie es sie weltweit gibt. Wir hatten warmes Wasser, einen ordentlichen Wasserdruck. Die Betten sind bequem, die Bettwäsche/ Handtücher sind sauber und riechen gut. Es gibt ein überragendes Frühstück… für jeden Geschmack ist etwas dabei. Man kann sich aus einem Buffet sein Frühstücks aussuchen. Wasser wird täglich aufs Zimmer gebracht.

Cons:

Trinkwasser wird in kleinen Plasteflaschen ausgeteilt. Die Sauberkeit hat noch Luft nach oben…. Ecken, Fenster, Fensterrahmen…

2026-03-10 • via Nuitee
V
VERONIQUE • solo_traveller • fr
8
Pros:

Bien !!!

Cons:

Tout etait bien

2026-02-28 • via Nuitee
J
Jaein • family_with_children • kr
8
2026-01-29 • via Nuitee
A
Aditya Raka • couple • id
10
Pros:

All Staff is professional, very helpful and polite. Recommended place to stay.

2026-01-25 • via Nuitee
P
Pandu Surya Wibisana • couple • id
10
2026-01-23 • via Nuitee
N
Ni Kadek • family_with_children • id
9
2026-01-18 • via Nuitee
I
Ignacio • couple • es
8
2026-01-11 • via Nuitee
Y
Yudiantari • solo_traveller • id
10
Staff ramah breakfast enak tempat nyaman
2026-01-06 • via Nuitee
E
Enes • couple • be
9
2026-01-06 • via Nuitee
W
Wisnu Agustian • couple • id
8
Baik
Pros:

Good

Cons:

Kolamnya kurang bersih

2026-01-01 • via Nuitee
D
Dewi • family_with_children • id
8
2026-01-01 • via Nuitee
J
Jayanthi • couple • my
10
Great experience
Pros:

My family went to Lombok for vacation, a staff name Melly was really friendly and go beyond to help us through out our stay.

Cons:

Nothing

2025-12-30 • via Nuitee
H
Hidetoshi • solo_traveller • jp
8
2025-12-18 • via Nuitee
A
Andri • family_with_children • id
5
2025-12-16 • via Nuitee
M
Michael • family_with_children • ca
10
Pros:

The hotel and room were very nice! Staff was really friendly as well with any questions i had! I only stayed for one night after gili islands for the airport

Cons:

The hotel i think was central but when you walk around it didn't feel like there was much in the area. You could also hear the call for prayer from a nearby mosque in the room

2025-12-03 • via Nuitee
K
K • couple • nl
8
2025-12-02 • via Nuitee
F
Fenda • couple • de
8
2025-11-24 • via Nuitee
M
Melana • couple • nl
9
Prima verblijf gehad
Pros:

Prima locatie in drukke stad. Heerlijk uitgebreid ontbijtbuffet. We werden behandeld als koninklijk echtpaar 😊

Cons:

Douche was niet constant in temperatuur. Zwembad prima maar voelde niet privé omdat het naast de lobby is.

2025-10-19 • via Nuitee
W
William • family_with_children • id
8
2025-10-19 • via Nuitee
F
Fernanda • couple • br
7
Cons:

Cheiro de cigarro no quarto

2025-10-16 • via Nuitee