The Boutique Residence Hotel

Hotels
7.8 (1340 reviews)
133 Jalan Masjid Kapitan Keling , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Good value for exploration
Cons:
Dirty facilities
Poor maintenance
Difficult parking

Categories

Cleanliness
5.55
Multiple reviews indicate poor cleanliness with stained sheets and dirty pool.
Service
9.55
Most reviews praise the staff for being friendly and helpful.
Location
9.55
Convenient location close to many eateries and shops.
Room Quality
7.05
Comments on worn out rooms and lack of maintenance.
Amenities
6.55
Facilities were criticized, including issues with the pool and lack of toiletries.
Value for Money
7.55
Hotel offers some value but has maintenance issues that need addressing.
Food and Beverage
8.55
Reviews did not specifically mention food, considered acceptable.
Overall Experience
8.05
Guests enjoyed their stay but highlighted significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:51

Property Description

Luxurious Rooms with Free WiFi: Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi and modern amenities.

Indoor Pool and Restaurant: Relax and unwind at our indoor pool or indulge in delicious meals at our on-site restaurant.

Convenient Location: Located near popular attractions like Penang Times Square and Wonderfood Museum, our hotel is the ideal choice for your stay in George Town.

Book now to enjoy a delightful stay at The Boutique Residence Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 1340 reviews
Cleanliness: 5.55
Service: 9.55
Location: 9.55
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.05
S
Serge • family_with_children • fr
10
Super sejour
Pros:

Tout la chambre parfaire tres spacieuse leau chaude tres propre en plein centre a 10 minute du ferry le bus pour penang huils a proximiter aucun bruit la personne qui socupe de lhotel tres. Gentil le top lapicine nesy.pas olimpique mais franchement ca le fait apres une journer de.visite aller y les.yex fermer le lit tres confortable

Cons:

Rien

2026-04-10 • via Nuitee
M
Maryna1984 • family_with_children • id
10
Идеально.
Pros:

Понравилось все. Идеальное расположение, большой и светлый номер, удобная кровать, есть все необходимое. Бронировала на 7 ночей, продлила ещё на 6.

2026-04-10 • via Nuitee
A
Andy • couple • au
8
Relaxing stay with excellent location
Pros:

Large rooms with very comfortable beds. Overall, this hotel has a wonderful vibe, Ravi and Dean were great!

2026-04-09 • via Nuitee
M
Michael • family_with_children • gb
8
2026-04-09 • via Nuitee
A
Anneke Jäger • couple • be
6
great place with terrible neighbour
Pros:

Nice small inside swimming pool, good aircon, very helpful staff. Location perfect to see old Georgetown.

Cons:

Too closes to mosque that uses very loud speakers to call for parayer, so woken up at 5 AM, 6:30 AM and the sermon of >1 hour in the evening.

2026-04-08 • via Nuitee
H
Hasaniah • family_with_children • my
6
Pros:

Locatio is strategic

Cons:

Staff in not sufficient to handle all customers. Not enough towel due still at loundry can be avoid if sufficient staff are hired.

2026-04-06 • via Nuitee
F
farishawani • couple • my
9
2026-04-06 • via Nuitee
M
Marc • family_with_children • ch
10
Pros:

Ravi was a great Host, the pool was refreshing and the room was huge! Perfect stay!

2026-04-06 • via Nuitee
C
Cliff Connoly • family_with_children • my
7
Pros:

The staff was very good

Cons:

The aircon was not cool enough as it is a huge room

2026-04-01 • via Nuitee
M
Muhamad Amirul Amir • family_with_children • my
8
2026-03-31 • via Nuitee
J
Joachim • family_with_children • de
8
Pros:

Schönes Hotel in der Altstadt gelegen. Hatte ein deluxe Zimmer zur Gasse, sehr geräumig. Alles ist gut zu Fuß erreichbar, little India ,Bus Penang Hill ec. Cafés Restaurants.
Gutes preisleistungsverhältnis

Cons:

Alles bestens

2026-03-31 • via Nuitee
S
Siti Adibah • couple • my
8
2026-03-30 • via Nuitee
F
Ferdows • family_with_children • sg
8
Pros:

Area was very nice,

Cons:

There no have facility like , shampoo, tooth paste & brush ,

2026-03-30 • via Nuitee
H
haniff idrus • couple • my
10
Memorable.Fascinating.Fun Raya Holidays in Penang!!thank you The boutique resident Hotel.
Pros:

Stayed there frm 21/3/26-23/3/26.The Hotel really near to the famous wall picture.u just need to walk like 3minutes.the hanging umbrella is just behind of the hotel only.actually most of the places n famous food is walking distance.u need to bring ur umbrella and ur fan.But if u wanna find nasi kandar that is popular u need to drive there.the nearest nasi kandar is nasi kandar beratur original.the hotel is clean and smooth check in as Mr Ravi@Sandhu did everything including cleaning the room,registration n etc.Thank You Mr Ravi@Sandhu for your hospitality.Even for a shoplot hotel they have swimming pool which is so convenient for a family with kids.

Cons:

I got room no 12..because its a hot weather now in Malaysia..The room will be hot eventho you on the aircond.i think you should put the aircond at the tv side.as it can direct to the bed.

2026-03-28 • via Nuitee
A
Andrea • family_with_children • es
7
Pros:

El personal es super amable y las camas eran cómodas. Está ubicado al lado de las calles principales de Penang y muy cerca del Ferry.

Cons:

Fuimos en Hari Raya y la llamada al rezo de la mezquita de en frente se escuchaba mucho a las 5 am. Tienen al lado una tienda de Durian (una fruta que huele fatal) y se colaba un poco el olor en la habitación (pero bueno, no es culpa del alojamiento).

2026-03-27 • via Nuitee
N
Nurhidayah Samsuddin • family_with_children • my
5
Pros:

Huge room

Cons:

Aircond not functioning well

2026-03-27 • via Nuitee
H
Hirman • family_with_children • my
10
Pros:

The room very cozy, clean and tidy,and the location is great, ravi the manager was so friendly and helpfull, please stay here if you at georgtown Penang, recommended 10 ⭐

Cons:

None

2026-03-26 • via Nuitee
S
Shujat • family_with_children • my
5
Pros:

Staff is good, clean, location is good

Cons:

No tissue, no coffee packet, tv was not working because of no internet network. Inside rooms bad smell.

2026-03-26 • via Nuitee
C
Chandra Shekhar bipinchandra • solo_traveller • in
6
Though the location was great, the stay was not very comfortable as it was very hot outside and I had to spend quite a b
Pros:

Location

Cons:

I spent over half an hour in the hot reception room which didn't have aircons or even a fan waiting for the staff. Finally I called the hotel and the receptionist came.
Though the room and bathroom was large and clean, the bed, bed linen, towel were in a pretty bad shape. The aircon were not adequate for the room and they had provided a table fan

2026-03-26 • via Nuitee
W
Wahsin • couple • my
9
Pros:

Nice staff

2026-03-25 • via Nuitee