The Boutique Residence Hotel

Hotels
7.8 (1461 reviews)
133 Jalan Masjid Kapitan Keling , George Town , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Good value for exploration
Cons:
Dirty facilities
Poor maintenance
Difficult parking

Categories

Cleanliness
5.55
Multiple reviews indicate poor cleanliness with stained sheets and dirty pool.
Service
9.55
Most reviews praise the staff for being friendly and helpful.
Location
9.55
Convenient location close to many eateries and shops.
Room Quality
7.05
Comments on worn out rooms and lack of maintenance.
Amenities
6.55
Facilities were criticized, including issues with the pool and lack of toiletries.
Value for Money
7.55
Hotel offers some value but has maintenance issues that need addressing.
Food and Beverage
8.55
Reviews did not specifically mention food, considered acceptable.
Overall Experience
8.05
Guests enjoyed their stay but highlighted significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:51

Property Description

Luxurious Rooms with Free WiFi: Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi and modern amenities.

Indoor Pool and Restaurant: Relax and unwind at our indoor pool or indulge in delicious meals at our on-site restaurant.

Convenient Location: Located near popular attractions like Penang Times Square and Wonderfood Museum, our hotel is the ideal choice for your stay in George Town.

Book now to enjoy a delightful stay at The Boutique Residence Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 1461 reviews
Cleanliness: 5.55
Service: 9.55
Location: 9.55
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.05
A
Ariadna • extended_group • es
8
Muy buena ubicación y calidad-precio
Pros:

Muy buena ubicación. Nuestra habitación resultó ser un pequeño duplex con 2 baños

Cons:

La piscina es interior, hace mucho calor… No inspira mucho a bañarse

2026-07-04 • via Nuitee
G
Gopbal • solo_traveller • my
10
Pros:

All is good

2026-07-03 • via Nuitee
C
Camilla • couple • se
8
Trevlig vistelse och kändes fräscht att komma till efter att ha hamnat på ett ”råttbo” tidigare
Pros:

Det fanns ingen frukost och svårt att hitta öppna restauranger i området. Det fanns mängder med durian, glass och caféer men just restauranger var väldigt få öppna på morgonen och dagen.
Rawi var väldigt trevlig och serviceminded. Tillgänglig dygnet runt. Mycket vänlig. Tycker han förtjänar en rejäl löneförhöjning

Cons:

Det luktar väldigt starkt av durian vilket kan skrämma bort en del gäster. Vi hade inte ont av det dock.

2026-07-01 • via Nuitee
H
Hafizah • family_with_children • my
8
2026-07-01 • via Nuitee
V
Venus • couple • my
5
2026-06-29 • via Nuitee
P
Paloma Carreter • extended_group • es
10
Muy bien todo.
Pros:

La ubicación, la habitación y la piscina estaban muy bien.

Cons:

No sacaban la basura y olía fatal al pasar por recepción.

2026-06-27 • via Nuitee
M
Moran • solo_traveller • th
8
Pros:

Location is just perfect, and Ravi helps us to find renting motorcycle and laundry,

Cons:

We can't adjust the sound of 2 mosques near by

2026-06-26 • via Nuitee
L
Lautaro • couple • es
7
Muy bien
Pros:

Muy aplio y comodo

Cons:

Mucho olor a durian y se escucha fuertisimo la mezquita, no es culpa del hotel pero te despertas a las 5am todos los dias

2026-06-25 • via Nuitee
F
Fatihah • solo_traveller • my
7
Pros:

Semua okey best staff mesra. Sorg je yg saya nampak. Sangt membantu.

Cons:

Cadar extra yg diberi dan tuala ada bau yg tak menyenangkan. Seperti bau hapak .

2026-06-24 • via Nuitee
N
Norsyazwani • couple • my
7
2026-06-23 • via Nuitee
B
Bhavna • couple • my
10
2026-06-22 • via Nuitee
A
alberto • solo_traveller • it
7
Pros:

Doccia fantastica, host disponibile

Cons:

Troppo vicino alla moschea (che ci svegliava ad ogni alba), wifi che non funzionava. Piscina poco fruibile nella hall

2026-06-21 • via Nuitee
V
Vedran • solo_traveller • hr
7
2026-06-21 • via Nuitee
T
T HB • solo_traveller • my
3
Can be improve
Pros:

The location

Cons:

The towels are quite worn and the bed sheet has visible stains, though it appears to have been washed.

2026-06-19 • via Nuitee
D
Desi • couple • gb
6
2026-06-18 • via Nuitee
H
Hasan • family_with_children • bd
8
Pros:

Stuff and Location

2026-06-18 • via Nuitee
A
ABDUL HANSHAD • family_with_children • my
7
PEN town
Pros:

LOCATION is quite central.The small pool in the middle of the hotel.Reasonable rates.

Cons:

Receptionist is NOT there 24/7.Main door locked at night,and u need to call them to open.Some of the stuffs are dated.Could be better if management pay a little more attention to details.

2026-06-17 • via Nuitee
N
NUR • couple • my
10
Pros:

bersih and cantik .. sesuai ngn hargaa and yg penting betul betul tempat pelancong dtg ..

2026-06-16 • via Nuitee
F
Fatima • family_with_children • fr
8
Pros:

Très bon emplacement.

2026-06-16 • via Nuitee
H
Hassan • solo_traveller • my
7
Can be improved. The bathroom is clean at least.
Pros:

The location is okay, very close to tourist attractions.

Cons:

There is no special parking space for guests. The AC also needs to be serviced, lights need to be fixed and cleanliness can be improved. The receptionist is nowhere to be seen, you need to call him for any inquiries.

2026-06-15 • via Nuitee