The Boutique Residence Hotel

Hotels
7.8 (1311 reviews)
133 Jalan Masjid Kapitan Keling , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Good value for exploration
Cons:
Dirty facilities
Poor maintenance
Difficult parking

Categories

Cleanliness
5.55
Multiple reviews indicate poor cleanliness with stained sheets and dirty pool.
Service
9.55
Most reviews praise the staff for being friendly and helpful.
Location
9.55
Convenient location close to many eateries and shops.
Room Quality
7.05
Comments on worn out rooms and lack of maintenance.
Amenities
6.55
Facilities were criticized, including issues with the pool and lack of toiletries.
Value for Money
7.55
Hotel offers some value but has maintenance issues that need addressing.
Food and Beverage
8.55
Reviews did not specifically mention food, considered acceptable.
Overall Experience
8.05
Guests enjoyed their stay but highlighted significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:51

Property Description

Luxurious Rooms with Free WiFi: Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi and modern amenities.

Indoor Pool and Restaurant: Relax and unwind at our indoor pool or indulge in delicious meals at our on-site restaurant.

Convenient Location: Located near popular attractions like Penang Times Square and Wonderfood Museum, our hotel is the ideal choice for your stay in George Town.

Book now to enjoy a delightful stay at The Boutique Residence Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Airport code: PEN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 1311 reviews
Cleanliness: 5.55
Service: 9.55
Location: 9.55
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.05
G
Gonzague • extended_group • fr
6
Parfait pour une nuit, super emplacement
Pros:

Hôtel simple mais très bien situé au centre de Georgetown. A 2 pas des sites touristiques et aussi des lieux de vie nocturnes.
Grande chambre et équipement basique et un peu vieillot mais l'essentiel est là.
Pour une nuit c'était parfait.
Nous avons changé d'hôtel pour les 2 nuits suivantes pour un peu plus de confort et un standing supérieur.

Cons:

La piscine est plus décorative qu'autre chose mais comme nous sommes arrivés tard, cela ne posait pas de problème.

2026-02-14 • via Nuitee
H
Henryk • solo_traveller • de
7
Ok
Pros:

Great location, staff genuinely kind, decent value

Cons:

Management lacks structure and ownership, lots of loud calling around the property for staff members. Basic upkeep lagging, the main door access isn’t functioning, so other guests keep knocking/banging and ringing at night. Wifi connectivity highly dependent on room location.

2026-02-13 • via Nuitee
P
Pauline • family_with_children • sg
8
Good location & friendly staff
Pros:

Friendly & helpful staff. Good location

Cons:

Need more hooks in the toilet & a ledge to put soap & shampoo in the shower. Towels were a bit yellow.

2026-02-11 • via Nuitee
Z
Zaza • family_with_children • my
10
Pros:

The place was awesome 👍🏼

2026-02-11 • via Nuitee
M
Muhammad • family_with_children • my
8
2026-02-08 • via Nuitee
L
Lara • family_with_children • es
10
Pros:

Ubicación perfecta, habitación bastante amplia.personal muy amable

2026-01-30 • via Nuitee
F
Firdaus • solo_traveller • my
1
2026-01-30 • via Nuitee
F
Firdaus • solo_traveller • my
1
2026-01-30 • via Nuitee
A
Anna Maria • solo_traveller • at
10
Hervorragend
Pros:

Die Lage ist sehr zentral, vieles ist zu Fuß erreichbar. Das Personal besonders Uma war sehr hilfreich. Mein Zimmer war riesen groß und sehr ruhig. Mein Aufenthalt in diesem Hotel war äußerst zufriedenstellend.

Cons:

Das Innenpool neben der Rezeption war nicht sehr einladend

2026-01-29 • via Nuitee
A
AHMAD ANUAR • family_with_children • my
10
Pros:

Friendly reception and staff

Cons:

Limited parking space .

2026-01-26 • via Nuitee
T
Tobias • family_with_children • de
6
If you like durian maybe you'll love it
Pros:

Location is ideal
Bed was comfortable

Cons:

Facilities weren't great. Shower half broken, it stank (there's a durian shop next door so not necessarily their fault), air condition just worked on a low level, just got drinking water on the last day

2026-01-26 • via Nuitee
C
Claudia • family_with_children • it
8
Pros:

Stanza molto grande e comoda

Cons:

Un pò rumorosa

2026-01-26 • via Nuitee
P
PEREZ • family_with_children • fr
10
Pros:

Je suis resté plus d'une semaine dans cet hôtel. L'emplacement est juste parfait, calme et à la fois central, à proximité de tous les restaurants, commerces, et lieux principaux à visiter. La piscine intérieure est très appréciable après les journées de visite. Et surtout l'équipe, notamment Ravi qui est constamment, peu importe l'heure du jour ou de la nuit, aux petits des clients, tant sur la logistique que sur les recommandations de sorties et de visites. Je recommande les yeux fermés.

Cons:

Rien

2026-01-25 • via Nuitee
L
Lieke • couple • nl
7
Heel goed!
Pros:

Locatie, faciliteiten, personeel.

2026-01-24 • via Nuitee
M
Max Sebastian • family_with_children • se
1
Cons:

Mögel, fuktskador, trasigt golv, väggfärg sprucken och låg på golvet. Över 2 månader i Thailand sen var detta första hotellet vi skulle stanna på. Checkade ut direkt. Värsta hotellet vi varit på!!

2026-01-22 • via Nuitee
S
Stephen • couple • gb
4
2026-01-20 • via Nuitee
N
Natalia • family_with_children • es
8
2026-01-19 • via Nuitee
S
Siobhan • solo_traveller • gb
8
Loved Georgetown wish I stayed longer
Pros:

Great location .v helpful staff 👍

Cons:

Noise

2026-01-19 • via Nuitee
S
SITI ZAHARAH • couple • my
1
2026-01-19 • via Nuitee
E
Elisabet • couple • es
8
Pros:

Muy buena ubicación . Es limpio.

2026-01-19 • via Nuitee