Times Square West Hotel, BW Signature Collection

Hotels
•
Comfort
7.1 (1291 reviews)
548 W 48Th St. , New York , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good service
Great location
Cleanliness
Value for money
Cons:
Poor service
Limited amenities
Average food quality

Categories

Cleanliness
6.85
The hotel was clean, but overall cleanliness needs improvement based on service issues.
Service
4.85
Multiple issues with staff behavior and service; felt unsafe and disrespected.
Location
8.85
Great location, very close to cruise port.
Room Quality
7.85
Room as described, but lack of amenities like sufficient storage.
Amenities
7.85
Self-serve breakfast was basic and not varied; minimal amenities.
Value for Money
8.85
Good value for money considering the location.
Food and Beverage
5.85
Breakfast was average and not worth it; repeated the same menu.
Overall Experience
5.85
A mix of good and bad experiences; significant issues with service affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Convenient Location Near Times Square
Comfort Inn Manhattan - Midtown West is a stone's throw away from Times Square, making it the perfect hub for exploring the vibrant city of New York.

Modern Amenities for a Comfortable Stay
Each room is thoughtfully equipped with essentials like a hairdryer, flat-screen TV, and in-room safe. Enjoy the convenience of a wake-up call service and brewing your own coffee with the in-room coffee maker.

On-Site Facilities for Your Convenience
Take advantage of the 24-hour front desk, complimentary WiFi, business center, and fitness center during your stay. Whether you're here for work or leisure, we have you covered.

Ready to experience the best of New York City? Book your stay at Comfort Inn Manhattan - Midtown West now!

Important information:

Please note that there is a limit of 9 rooms per reservation. For larger groups, different policies may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.1
Based on 1291 reviews
Cleanliness: 6.85
Service: 4.85
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.85
Food and Beverage: 5.85
Overall Experience: 5.85
M
Mccaffrey • couple • ie
7
Definitely worth the money for the location
Pros:

Very central to everything, only about a 10 mins walk to times square, subway stations etc

Cons:

It felt like the rooms could have been a bit cleaner overall, lots of dust on the AC unit and crack in the bath but nothing bad enough for us to complain about

2026-03-28 • via Nuitee
C
Christophe • solo_traveller • fr
7
C’était reposant
Pros:

Le personnel

Cons:

Le petit déjeuner qui était trop peu qualitatif

2026-03-28 • via Nuitee
K
Karen Louise • extended_group • ph
9
2026-03-28 • via Nuitee
B
Benedetta • couple • it
6
2026-03-27 • via Nuitee
A
Antony • couple • cr
8
Pros:

Si

2026-03-27 • via Nuitee
C
Christian • family_with_children • us
8
It was a great stay and convenient location.
Pros:

Good location, Staff was welcoming, breakfast was limited but always provided.

2026-03-26 • via Nuitee
G
Gil • couple • us
10
2026-03-25 • via Nuitee
S
SAMUEl odartey • family_with_children • us
10
2026-03-25 • via Nuitee
R
Rachel • extended_group • ch
7
Pros:

La rapport qualité prix, la modernité de l’hôtel, les lits sont bien confortables, la salle de bain est assez spacieuses, sympa !

Cons:

Ce que j’ai moins apprécié, c’est surtout l’emplacement de l’hôtel. Certes, il se trouve à environ 15 minutes à pied de Times Square, mais ce sont de longues minutes de marche, et il n’y a pas de station de métro plus proche. Il faut donc rejoindre Times Square pour prendre le métro, ce qui n’est pas très pratique si vous êtes à New York pour visiter et que vous comptez principalement vous déplacer à pied et en transports publics. À moins de privilégier les taxis, l’emplacement n’est donc pas idéal pour enchaîner facilement plusieurs lieux touristiques.

Les chambres sont vraiment petites. Nous avions réservé une chambre pour quatre personnes, mais l’espace donnait plutôt l’impression d’être prévu pour deux. En soit elle était très bien mais juste un peu plus d’espace aurait été parfait :)

Le petit-déjeuner dépanne, mais il reste assez moyen. Dans l’ensemble, j’ai quand même passé un bon séjour dans cet hôtel. Pour une ou deux nuits, il peut tout à fait convenir et offrir un bon rapport qualité-prix. En revanche, pour un séjour de plusieurs jours dans le but de visiter la ville, je ne le recommanderais pas forcément.

2026-03-25 • via Nuitee
G
Giovanna • couple • it
8
Pros:

Struttura pulita, accogliente, stanza piccola ma carina.

Cons:

La colazione è da migliorare

2026-03-23 • via Nuitee
N
nicola • couple • it
10
ottima scelta
Pros:

le ragazze delle pulizie carinissime e gentilissime, posizione ottima e strategica, Carlos un super addetto alla reception gentilissimo e disponibile

Cons:

tutto perfetto

2026-03-23 • via Nuitee
E
Erik • couple • cz
8
2026-03-23 • via Nuitee
S
Sheila • couple • es
6
No repetiría
Pros:

Relativamente cerca de Times Square a unos 10-15min. Hay desayuno, pero poco variado y cada dia lo mismo

Cons:

Limpieza mal en general, no cambiaron las toallas en 8 dias aún dejándolas en el suelo, las volvían a colgar… no reponian los botecitos de champu, tuve que pedir en 3 ocasiones al personal que nos dejaran más champú y jabon porque no era suficiciente para dos personas. El personal no era nada simpatico. El desayuno cada dia habia lo mismo y poquisima variedad. La localizacion es buena, pero no hay parada de metro hasta 10-15min andando

2026-03-22 • via Nuitee
V
VICTOR MANUEL • couple • pe
10
2026-03-21 • via Nuitee
L
Leslye • couple • au
6
2026-03-20 • via Nuitee
G
Guido • couple • ar
9
Excelente para quedarse en manhattan a buen precio y con desayuno
Pros:

Ubicacion en manhattan a cuadras caminando de times square. El subway queda a 10 minutos caminando (un poco incomodo cuando hace frio y estas cansado) pero el barrio buenisimo. El desayuno incluido, la comodidad de la cama. El manager muy amable.

Cons:

Poco lugar para desayunar, a veces faltan cosas en el desayuno. Pero es completo y mas que suficiente. A veces tuvimos que pedir toallas porque cuando limpiaban no las reponian.

2026-03-20 • via Nuitee
F
Fidan • family_with_children • us
6
2026-03-19 • via Nuitee
A
Alexis • solo_traveller • uy
9
Excelente
Pros:

El alojamiento está muy bien pare el precio que tiene… la cama es súper cómoda … la ducha sale divina con fuerza y bien caliente .. el desayuno es básico se hacen muy ricos wafles.. eso sí es muy pequeño el espacio para desayunar y aveces hay que esperar o llevarse el café para la habitación porque no dan las mesas pero al menos tiene desayuno que la mayoría no tiene. Y menos por ese precio . El personal es excelente y se esmera mucho por ayudarte está a 4 cuadras del mero time square eso si las cuadras son largas

Cons:

Nada todo estuvo bien

2026-03-18 • via Nuitee
B
Benoit Noriega • solo_traveller • us
9
Ubicacion increible
Pros:

La ubicación es increible! todo esta a distancias caminables, central park esta de 15 a 20 minutos caminando timesquare esta a 14 minutos y water kerr theter para los shows de broadway esta a tan solo 8 minutos caminando. La habitacion era grande comoda y limpia.

Cons:

talvez las opciones del desayuno pueden ser un poco mas variadas

2026-03-18 • via Nuitee
N
Nicolas • solo_traveller • gb
8
2026-03-17 • via Nuitee