Times Square West Hotel, BW Signature Collection

Hotels
BW Signature Collection by Best Western
7.1 (1408 reviews)
548 W 48Th St. , New York , us

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good service
Great location
Cleanliness
Value for money
Cons:
Poor service
Limited amenities
Average food quality

Categories

Cleanliness
6.85
The hotel was clean, but overall cleanliness needs improvement based on service issues.
Service
4.85
Multiple issues with staff behavior and service; felt unsafe and disrespected.
Location
8.85
Great location, very close to cruise port.
Room Quality
7.85
Room as described, but lack of amenities like sufficient storage.
Amenities
7.85
Self-serve breakfast was basic and not varied; minimal amenities.
Value for Money
8.85
Good value for money considering the location.
Food and Beverage
5.85
Breakfast was average and not worth it; repeated the same menu.
Overall Experience
5.85
A mix of good and bad experiences; significant issues with service affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Convenient Location Near Times Square
Comfort Inn Manhattan - Midtown West is a stone's throw away from Times Square, making it the perfect hub for exploring the vibrant city of New York.

Modern Amenities for a Comfortable Stay
Each room is thoughtfully equipped with essentials like a hairdryer, flat-screen TV, and in-room safe. Enjoy the convenience of a wake-up call service and brewing your own coffee with the in-room coffee maker.

On-Site Facilities for Your Convenience
Take advantage of the 24-hour front desk, complimentary WiFi, business center, and fitness center during your stay. Whether you're here for work or leisure, we have you covered.

Ready to experience the best of New York City? Book your stay at Comfort Inn Manhattan - Midtown West now!

Important information:

Please note that there is a limit of 9 rooms per reservation. For larger groups, different policies may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Guest Reviews

7.1
Based on 1408 reviews
Cleanliness: 6.85
Service: 4.85
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.85
Food and Beverage: 5.85
Overall Experience: 5.85
R
Riikka extended_group fi
9
Hyvin viihdyttiin.
Pros:

Siisti ja aamupala hyvä

Cons:

Aamiainen loppui liian aikaisin.

2026-08-07 via Nuitee
S
Supanich solo_traveller us
10
2026-08-06 via Nuitee
D
Daisy extended_group us
4
Don’t stay
Pros:

Cool Air condition, bed comfortable

Cons:

No towels! Everyday I had to call for towels we were 3 and they would leave either 1 or 2 bath towels, NO floor towel and NO hand towel. Then the women who gave you the towel gave you attitude giving you the towels and would even check to see if it was true! Like I would lie about towels… also they would not clean the sink and they would leave dirty towels on the floor. Also the floors were dirty and bath shower boldly.. I didn’t eat the BLFT even though it was included because it was always over crowded in that VERY SMALL AREAS. Not a lot to chose from and it was the same area they stored the luggage’s. The elevators were very slow only 1 elevator so many people took the stairs. for the price I paid which was a good 25 min to Time Square it was not cheap.

2026-08-05 via Nuitee
J
Jorge couple us
1
2026-08-03 via Nuitee
R
Rachel couple us
6
2026-07-19 via Nuitee
A
Angie family_with_children us
8
Ideal
Pros:

Todo estaba perfecto

Cons:

La duchas de los baños deberían ser un poco más agradables

2026-07-16 via Nuitee
子文 couple tw
8
2026-07-16 via Nuitee
Łukasz extended_group pl
10
2026-07-16 via Nuitee
C
Cesar solo_traveller mx
10
2026-07-15 via Nuitee
M
María Carolina extended_group co
10
Very good
Pros:

Near the important places

Cons:

.

2026-07-11 via Nuitee
M
Meghan extended_group us
6
Would recommend
Pros:

Beds were comfortable, ok pillows. Water by front desk. Communication via email was excellent.

Cons:

Room was a little shabby. Shower pressure was terrible.

2026-07-11 via Nuitee
B
Brittany family_with_children us
3
2026-07-11 via Nuitee
A
abdulqadir solo_traveller iq
4
Pros:

Overall, the staff was neat and smiling. It was clean and tidy. It was without problems.

Cons:

Some money has been deducted from my card instead of room security and has not been returned for 20 days after I left the hotel.

2026-07-10 via Nuitee
M
Marcela solo_traveller co
9
Pros:

La ubicación

2026-07-07 via Nuitee
L
Luana couple us
8
2026-07-03 via Nuitee
R
Rowland solo_traveller us
7
2026-06-26 via Nuitee
V
ventura family_with_children us
8
2026-06-24 via Nuitee
A
Andrea solo_traveller us
9
Would stay here again if ever visiting the area!
Pros:

The location was perfect for our purposes. We were going on a cruise and it was very close to the cruise port,. The beds were very comfortable, the staff was very friendly, the breakfast area was crowded and small so we ended up taking food up to our rooms to eat. Also the rooms were a bit on the small side but they were definitely comfortable and had everything we needed. For that area the price was good, but definitely more than I usually pay for a room!

Cons:

As noted above the price and the small eating area were the only negatives.

2026-06-21 via Nuitee
B
Boshra family_with_children eg
7
2026-06-21 via Nuitee
M
Marie extended_group us
5
Cons:

The toilet barely worked

2026-06-20 via Nuitee