Grand Hyatt Kuala Lumpur

Hotels
•
Grand Hyatt
9 (3870 reviews)
12, Jalan Pinang , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Issues with room cleanliness
Inconvenient lobby location

Categories

Cleanliness
7.71
Concerns about room smell and air conditioning effectiveness.
Service
9.18
Staff friendliness noted but inconsistencies in service quality reported.
Location
9.72
Excellent proximity to KLCC and accessible via various means.
Room Quality
9.17
Generally good room quality, but some issues with cleanliness.
Amenities
8.7
Good amenities, but limited breakfast options.
Value for Money
9.16
Expensive pricing but overall experience justifies cost.
Food and Beverage
8.71
Mixed feedback on breakfast options and additional costs.
Overall Experience
9.68
Overall a pleasant stay with a few reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:23

Property Description

Luxurious Accommodations

The Grand Hyatt Kuala Lumpur offers a luxurious 5-star stay right next to the Kuala Lumpur Convention Centre. Guests can enjoy panoramic views of the park and city from their rooms, which are equipped with modern amenities like a coffee machine and flat-screen TV. The en suite bathrooms feature a bathtub and 24-hour hot-water showers.

Dining Options

Indulge in a variety of culinary experiences at the hotel's 3 in-house restaurants. From the signature restaurant THIRTY8 offering Chinese, Japanese, and Western cuisines to the cosy JP teres with an indoor dining area and outdoor terrace, guests can savor a range of delectable dishes. The Poolhouse by the swimming pool also provides an al fresco dining setting for all-day dining.

Relaxation and Fitness

Guests can unwind at the outdoor swimming pool overlooking the iconic Petronas Twin Towers or opt for spa treatments at Essa Spa. The hotel also features a 24-hour fitness centre for those looking to stay active during their stay.

To experience luxury and convenience at the heart of Kuala Lumpur, book your stay at Grand Hyatt Kuala Lumpur today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for MYR 106 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3870 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 9.68
H
Hyder Haaziq • solo_traveller • my
10
Pros:

the hotel accessibility in the city center,
walking distance to happening areas..
the ease of passage....

the staff was wonderful..
the breakfast was great..

the room, splendid view...
the morning view...

the stay was money worth...

Cons:

nothing....

2026-05-02 • via Nuitee
E
Edwin • family_with_children • my
10
2026-05-02 • via Nuitee
E
Edison • family_with_children • id
8
This hotel is a good place to stay
Pros:

The Shower door cannot close properly

Cons:

To check and repair

2026-05-01 • via Nuitee
R
RAHIMAH • couple • bn
8
Highly satisfactory and comfortable.
Pros:

• The room
• The location
• The facilities
• The bed

Cons:

Service was a bit slow and we had to request for simple things such as housekeeping – however, the staff are not to blame as it may be because we came during a busy time.

2026-05-01 • via Nuitee
A
Abdullah • couple • om
9
2026-05-01 • via Nuitee
Брук • extended_group • ru
10
Pros:

Завтраки 10 из 10
Номера и виды 10 из 10
+ есть номера для курящих
Виды - тут одиночно не скажешь , но ночью если живешь высоко то топ.

2026-05-01 • via Nuitee
M
MARY ANNE • solo_traveller • my
10
2026-05-01 • via Nuitee
A
Abdulaziz • couple • sa
10
Pros:

الصراحة الفندق جميل جداً من جميع النواحي، اللوبي في الدور العلوي وإطلالته جميلة على المدينة، الغرفة تصميمها جميل ونظيفة وشرحه وإطلالتها حلوة. العاملين لطيفين باستثناء واحدة في الاستقبال، بلغتهم اني جاي شهر عسل وماقصروا حطوا كيكه وكتابة وبالونات وتجهيزات حلوة.
كل الشكر لفريق العمل. كانت تجربة رائعة وراح يكون خياري الأول في كوالالمبور.

Cons:

الخروج من الغرفة الي خارج الفندق يحتاج مشوار طويل، ترقى لاعلى دور في المبنى، بعدين تطلع لمصعد ثاني وتنزل تحت.

2026-04-30 • via Nuitee
D
Damian • family_with_children • pl
10
Super ekskluzywny hotel
Pros:

Super hotel z widokiem na Petronas Tower. Duże przestronne pokoje no i widok z łazienki. Śniadanie bardzo luksusowe i duży wybór.

2026-04-29 • via Nuitee
R
Rodrigo • couple • ar
10
2026-04-28 • via Nuitee
G
Gabriel • couple • my
10
2026-04-28 • via Nuitee
A
Alafif • couple • sa
8
2026-04-28 • via Nuitee
N
NM • solo_traveller • my
10
Pros:

Location is great, breakfast is amazing.

Cons:

Nothing.

2026-04-28 • via Nuitee
M
MUHAMMAD AZRAAI • family_with_children • my
10
2026-04-27 • via Nuitee
J
Joanne • couple • gb
9
Very enjoyable comfortable stay . I do not concur with the comments from other reviews about the confusing lifts as we h
Pros:

Large modern, stylish and bright rooms with good sound-proofing ( no noise from other rooms whatsoever ) and great swimming pool

Cons:

Breakfast was a bit chaotic and the buffet not week laid out

2026-04-26 • via Nuitee
G
Gilbert • couple • de
10
2026-04-26 • via Nuitee
G
Gilbert • couple • de
10
2026-04-26 • via Nuitee
K
Kumarasamy • solo_traveller • my
10
2026-04-24 • via Nuitee
K
Kristel • family_with_children • mu
9
Une vue splendide
Pros:

La vue

2026-04-23 • via Nuitee
S
Salma • couple • fr
9
Pros:

Très bon hotel
Personnel agréable
Petit déjeuner au top

2026-04-23 • via Nuitee