Grand Hyatt Kuala Lumpur

Hotels
Grand Hyatt
9 (3730 reviews)
12, Jalan Pinang , Kuala Lumpur , my

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Issues with room cleanliness
Inconvenient lobby location

Categories

Cleanliness
7.71
Concerns about room smell and air conditioning effectiveness.
Service
9.18
Staff friendliness noted but inconsistencies in service quality reported.
Location
9.72
Excellent proximity to KLCC and accessible via various means.
Room Quality
9.17
Generally good room quality, but some issues with cleanliness.
Amenities
8.7
Good amenities, but limited breakfast options.
Value for Money
9.16
Expensive pricing but overall experience justifies cost.
Food and Beverage
8.71
Mixed feedback on breakfast options and additional costs.
Overall Experience
9.68
Overall a pleasant stay with a few reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:23

Property Description

Luxurious Accommodations

The Grand Hyatt Kuala Lumpur offers a luxurious 5-star stay right next to the Kuala Lumpur Convention Centre. Guests can enjoy panoramic views of the park and city from their rooms, which are equipped with modern amenities like a coffee machine and flat-screen TV. The en suite bathrooms feature a bathtub and 24-hour hot-water showers.

Dining Options

Indulge in a variety of culinary experiences at the hotel's 3 in-house restaurants. From the signature restaurant THIRTY8 offering Chinese, Japanese, and Western cuisines to the cosy JP teres with an indoor dining area and outdoor terrace, guests can savor a range of delectable dishes. The Poolhouse by the swimming pool also provides an al fresco dining setting for all-day dining.

Relaxation and Fitness

Guests can unwind at the outdoor swimming pool overlooking the iconic Petronas Twin Towers or opt for spa treatments at Essa Spa. The hotel also features a 24-hour fitness centre for those looking to stay active during their stay.

To experience luxury and convenience at the heart of Kuala Lumpur, book your stay at Grand Hyatt Kuala Lumpur today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for MYR 106 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3730 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 9.68
M
Moad couple ly
10
Pros:

Everything was perfect

Cons:

Nothing

2026-04-11 via Nuitee
Y
yu cheng couple my
10
2026-04-11 via Nuitee
K
KERIM ALAIN extended_group us
8
Perfectly located, clean and modern business hotel. Great amenities. Lengthy elevator rides.
Pros:

Great amenities and beautiful room. Excellent breakfast. Very friendly staff.

Cons:

The elevator. Made no sense to go up to lobby on 39th floor in order to change elevators to come down to ground floor. It wasted time.

2026-04-11 via Nuitee
L
LEILEI extended_group au
10
2026-04-10 via Nuitee
M
Monther couple sa
9
ممتاز وفخم واطلالة جميلة
Pros:

كل شي كان ممتاز

Cons:

المصعد

2026-04-10 via Nuitee
J
Jackson couple sg
10
We will be back again!
Pros:

Cleanliness of the hotel, friendliness of the staff, location of the hotel

Cons:

Everything!

2026-04-09 via Nuitee
R
Roberta couple hu
10
2026-04-08 via Nuitee
R
Rushiru couple gb
9
Excellent hotel to stay in KL
Pros:

- Excellent views
- Great breakfast
- Very comfortable room
- Very centrally located

Cons:

- Getting to your room from the street is awkward. You need take a lift to the reception level then take another lift down to your room level.

2026-04-08 via Nuitee
couple bg
9
2026-04-08 via Nuitee
A
Ahmet Kemal couple tr
9
Genel anlamda memnun kaldım.
Pros:

Konumu, kahvaltısı.

Cons:

Koridorlarda çok nem kokusu vardı.

2026-04-08 via Nuitee
N
Nur Ezean Inmanie couple my
9
thanks for the welcome anniversary cake.really appreciated
Pros:

location,food,and pool

Cons:

the food for my anniversary dinner not that good but expensive..not worth it

2026-04-08 via Nuitee
S
Shiaw Cheng couple bn
9
Staff very helpful and really made things convenient for my wife who had an ankle injury. That really went a long way in
Pros:

Location, staff, food.

Cons:

Fridge/minibar not cold.

2026-04-07 via Nuitee
O
Oumou family_with_children fr
9
2026-04-06 via Nuitee
V
Violetta family_with_children th
10
Великолепный отель в самом центре!
Pros:

Мы в этом отеле постоянно останавливаемся семьей. Удобно расположен. Просторный номер. Вкусные завтраки. Чисто . И обзор на 360 в холле и ресторане! Много посадочных мест с видом на башни

Cons:

Нет трансфера от отеля в парк. Как например у отеля Traders. Для семей с пожилыми это , конечно, минус

2026-04-06 via Nuitee
C
Chen family_with_children au
8
2026-04-06 via Nuitee
R
Raa'd couple jo
2
Cons:

الغرفه يوجد مصعدين للطلوع اليها

2026-04-06 via Nuitee
N
Namisuke family_with_children jp
8
2026-04-06 via Nuitee
E
Elliott couple gb
10
Pros:

Great breakfast, amazing staff and amazing location

2026-04-06 via Nuitee
V
Victor Buevsky family_with_children ua
10
2026-04-05 via Nuitee
M
Magdalena family_with_children es
5
Pros:

La ubicación y las vistas

Cons:

El hotel es muy antiguo, calidad precio desorbitada, el mobiliario horrible y super antiguo tambien, ademas, detalles que no son de 5 estrellas, tomando una copa en el bar del lobby empezaron a guardar todas las botellas porque iban a cerrar aun estando los clientes sentados desmontan todo el bar (literal) para el desayuno, tienes que hacer cola, esperamos 15 minutos o mas, no me parece lo mas lógico cuando pagamos casi 500 euros por una noche, lamentablemente no estan a la altura

2026-04-05 via Nuitee