Grand Hyatt Kuala Lumpur

Hotels
•
Grand Hyatt
9 (4047 reviews)
12, Jalan Pinang , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Issues with room cleanliness
Inconvenient lobby location

Categories

Cleanliness
7.71
Concerns about room smell and air conditioning effectiveness.
Service
9.18
Staff friendliness noted but inconsistencies in service quality reported.
Location
9.72
Excellent proximity to KLCC and accessible via various means.
Room Quality
9.17
Generally good room quality, but some issues with cleanliness.
Amenities
8.7
Good amenities, but limited breakfast options.
Value for Money
9.16
Expensive pricing but overall experience justifies cost.
Food and Beverage
8.71
Mixed feedback on breakfast options and additional costs.
Overall Experience
9.68
Overall a pleasant stay with a few reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:23

Property Description

Luxurious Accommodations

The Grand Hyatt Kuala Lumpur offers a luxurious 5-star stay right next to the Kuala Lumpur Convention Centre. Guests can enjoy panoramic views of the park and city from their rooms, which are equipped with modern amenities like a coffee machine and flat-screen TV. The en suite bathrooms feature a bathtub and 24-hour hot-water showers.

Dining Options

Indulge in a variety of culinary experiences at the hotel's 3 in-house restaurants. From the signature restaurant THIRTY8 offering Chinese, Japanese, and Western cuisines to the cosy JP teres with an indoor dining area and outdoor terrace, guests can savor a range of delectable dishes. The Poolhouse by the swimming pool also provides an al fresco dining setting for all-day dining.

Relaxation and Fitness

Guests can unwind at the outdoor swimming pool overlooking the iconic Petronas Twin Towers or opt for spa treatments at Essa Spa. The hotel also features a 24-hour fitness centre for those looking to stay active during their stay.

To experience luxury and convenience at the heart of Kuala Lumpur, book your stay at Grand Hyatt Kuala Lumpur today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for MYR 106 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 4047 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 9.68
G
Graham Masterton • solo_traveller • sg
7
Only 14 years old and it feels neglected. Smelly pillows, creaky doors and slamming doors.
Pros:

Was in KL to attend a tradeshow in the area and hence the location was a no brainer. My usual go to hotel was booked out so I thought I gave Grand Hyatt a try. Great location and its neighbors collectively offers some of the best luxury offerings.

Cons:

14 years since its opening, and the maintenance is becoming a challenge. Creaky doors, bad sound proofing, doors slamming (no one adjusted the door closer springs) and knowing when your "neighbours" are going out (or come back) as the doors slams does not make for good rest, especially during tradeshow season. Grand Hyatt should really consider hiring a capable maintenance officer to overlook this beautiful property before arrogance and ignorance tears the place down. Mandarin Oriental, Four Seasons, even Pullman hotel is giving GHKL a run for its money. Until the room maintenance is kept up, and housekeeping rid of the smells in the pillows, it is difficult to consider returning to Grand Hyatt. What a damn shame.

2026-07-17 • via Nuitee
C
chmichi • couple • fr
10
2026-07-15 • via Nuitee
A
Ahmad • couple • qa
10
Very comfortable, pleasant staff all around
Pros:

Prime location

Cons:

None

2026-07-15 • via Nuitee
N
NORIKAZU • solo_traveller • jp
10
2026-07-14 • via Nuitee
K
Karima • family_with_children • sa
9
Pros:

Everything was up to our expectations

2026-07-14 • via Nuitee
A
Azlan • solo_traveller • my
9
2026-07-13 • via Nuitee
E
Eva • family_with_children • lk
10
Best place to stay in KL!
Pros:

Loved the breakfast!

Cons:

Nothing

2026-07-13 • via Nuitee
G
Gok Jing • solo_traveller • hk
9
2026-07-13 • via Nuitee
G
Guncha • couple • sa
10
Cons:

The pool restaurant staff in general everything was very slow

2026-07-13 • via Nuitee
A
AnkurM • solo_traveller • in
9
Excellent stay except that it was too cool for me inside but that’s a personal issue
Pros:

It included some Indian dishes

Cons:

Dosa

2026-07-12 • via Nuitee
U
Umair • couple • us
10
2026-07-12 • via Nuitee
A
abdullah • family_with_children • sa
10
2026-07-11 • via Nuitee
C
CHENG HAR • couple • my
8
Ok
Cons:

We did not like the room setup Lobby on the top, have to go up then come down. The room layout is no good. Bathroom all open, no privacy.

2026-07-09 • via Nuitee
M
Musab • couple • sa
10
Perfect 👌
Pros:

كل شى جميل 🤩

Cons:

كل شى أعجبني

2026-07-09 • via Nuitee
G
Guenther • couple • de
10
2026-07-09 • via Nuitee
عوشه الشامسي • solo_traveller • ae
10
اجمل فندق في كوالالمبور
Pros:

شكرا جراند حياة كوالالمبور
ما شاءالله وتبارك الله الفندق نظيف جدا وراقي
وكل شي فيه جميل
حبيت اشكر كل طاقم العمل
واتمني زيارته المره الجايه باذن الله

Cons:

كل شي عجبني فيه
اتمني لكم مزيد من التوفيق والنجاح الدائم
وانصح
كل الزباين الحجز في هذا الفندق الرائع
شكرا جراند حياة..

2026-07-09 • via Nuitee
A
Ale • solo_traveller • it
10
2026-07-08 • via Nuitee
P
ping • extended_group • cn
7
感觉还好
Pros:

早餐 酒店景观 位置

Cons:

洗澡的声音太吵 厕所的垃圾桶发出声音 床上用品换新会更好

2026-07-08 • via Nuitee
J
Jim • solo_traveller • pk
4
Not a proper 5 star hotel.
Pros:

Pool was good. Rooms were average.

Cons:

Not the luxury feel that a brand like Grand Hyatt boasts. Overall it was not good value for money. The coffee machine at lobby had no milk. The water dispenser at lobby had no water. The tooth paste in washroom was ultra small which was funny considering a 5 star Grand Hyatt. Rooms were a bit dated. We walked to Suria Mall and on the way peeped into nearby Mandarin oriental hotel, which was almost same price, but it had the proper luxury feel and welcoming managers and gate staff.

2026-07-08 • via Nuitee
M
Mohd Aidil • couple • my
10
2026-07-08 • via Nuitee