Royal Congress Hotel

very good Quiet, beautiful and elegant There is no excellent comment to a very high degree Thank you for your service:)

Horrible! Stay away!

I was given a room different to one showing in the picture. I was brown. Faulty shower, No bath tub, when taking a bath complete toilet get wet at the beginning (few days) , light above the mirror not working. Also cupboard mirror was in a very dangerous situation. After making several complains all these repaired and made it was a habitable room. Not the one showing, but it was room number 3040.
The problem was could be no pre inspection before allocating the rooms.
Very poor other service
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Been there for the second time now, January 2020, for a week, first time being December 2018. Nothing changed - still no hot water. Asked about it on reception before checking in - they lied they have hot water now. I really hoped it is so cause Russia forgave Ukraine's gas debts and gave a big discount - still, probably it is all gone/sold somewhere else :))) Kidding... BUT - why do they lie on reception???
Charged extra tourist tax, though I booked them through hotels.com and the taxes should have been included in the price they listed.
Have a strong willing to fetch the receptionist up to my room and ask if they have some secret switch for hot water. Gees, it is not even close to warm. I remind you, it is 2020 now.
Totally disappointed.How did they get 4stars?!Ukrainian corruption.In reality is 2stars hotel.

near to metro,easy taxi finding but bad services and unfriendly staff

Cuando entré en la habitación había un palillo para sacarse la cera de las orejas en el suelo y el día que marché seguía allí... en fin, la limpieza un 0

Kiev has become very expensive over the last 5 years. So this was the only option within city center. They have wonderful customer service but lack in all areas. I wish they had desks in the room.

* Zimmer werden nicht saubergemacht obwohl man öfters darum bittet

* zimmer stinken nach Abwasserkanal und nach WC
* keinerlei Handtücher/Badetücher im bad
* 20min mit Taxi in die stadt
* in der nähe ausser billa nichts

Nichts war Katastrophen Hotel Betten nie gemacht Stinkige Luft aus dem Wc und Waschbecken

The property is old and not well maintained,the beds are old and mine repeatedly fell apart and was not repaired properly; the staff can only do so much with such a run down property,the was even cieling leaking water in an area used for sitting and eating.i would never stay there again.

cold room, cold dirty water, uncomfortable beds and over charged by hotel!

Horrible. Winter time no hot or warm water for 8 days staying. Breakfast looked not fresh.At the bar could pay with only cash. The area is industrial.

When I was trying to check in after 12 p.m. the guy on reception was so rude to me ,he said only after 3 p.m. ,the reason why ,they doesn’t had free room ,but if I’ll pay extra money they will have free room right away . Normally never had problems with that ,I was checking in after 12 all the time .
In the room I had problems with water ,was cold or no water at all .
Also the walls are so tiny that you can hear everything what’s going on next to your room .

The hotel did not have hot water, the beds were 2 twin beds joined together, sagging in the middle and I ended up changing rooms 4 times and it was the same in every room. The bed sheets were smaller than the beds and you wake up on a dirty mattress, with lots of body fluid, it was gross, The hotel staff were not helpful at all,

Not really bad. Service is good. Location is perfect, near Zhulyani airport.

Would not recommend; stayed there for almost a week (had an advance reservation) and there was no heating at all and it was extremely cold late autumn season. Every day they kept saying “tomorrow.” In addition to that, the “hot” water wasn’t hot, wasn’t even warm, more like lukewarm, barely distinguishable from the “cold” water. And the hotel does not rake credit cards, only cash, what?!!

A very good hotel near the airport.

Do not go to this hotel. It's only one star. We paid 5 euros for breakfast but it doesn't call breakfast for 5 euros. It's crap. It was a bad experience. Do not waste money on this hotel.

This review is about my previous two visits to this hotel. The best thing it is within walking distance of the airport. However, check in was awful on my first visit - the staff were too busy chatting, and very relaxed indeed. I waited 15 minutes while they dealt with somebody else, and spent the time checking if there were any other hotels nearby to walk to instead. The WORST thing about this hotel is that it is almost impossible to leave. Check out on the first visit again took an age, and, on both the first and second visit, when ordering a taxi, they have some odd firm (or acquaintance) of their own that came 30 minutes late the first time, and 20 minutes late the next time. I think it is not a real taxi firm, even (no receipt). I'd avoid just because of this, to be honest.

Horriable stay rude staff no amenity bad location no slipper no hair dryer