DoubleTree by Hilton Zagreb

Hotels
•
Doubletree by Hilton
9 (4067 reviews)
Grada Vukovara 269a , Zagreb , hr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness of rooms
Friendly and helpful staff
Great location
Comfortable beds
Cons:
Cold room temperatures
High prices for services
Limited food variety

Categories

Cleanliness
8.59
Specific sentiment from text regarding cleanliness issues in the room and shared facilities.
Service
9.56
Staff was nice and helpful, though there were delays at the reception.
Location
10
Excellent location, near tram and bus station.
Room Quality
9.1
Rooms are described as cozy and comfortable but had issues with heating.
Amenities
8.55
Amenities like spa are good, although noise issues were reported.
Value for Money
8.08
Concerns regarding costs and the value provided relative to high prices.
Food and Beverage
8.54
Breakfast received mixed reviews; some items were cold.
Overall Experience
9.59
Overall positive experience, with notable highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:13

Property Description

Luxurious Accommodation
Experience elegance and comfort at DoubleTree by Hilton Zagreb, with beautifully decorated rooms and suites featuring floor-to-ceiling windows and modern amenities like LCD TVs and free WiFi. Relax in the indoor pool, Turkish bath, or Finnish sauna with stunning panoramic views.

Culinary Delights
Indulge in a culinary journey at Oxbo Grill Restaurant&Bar, offering a diverse menu of grilled meat and fish dishes. Start your day with a delicious breakfast spread and explore the vibrant shopping area within the Green Gold Complex just steps away.

Wellness and Convenience
Unwind with a variety of massages and beauty treatments at the spa, or stay active in the state-of-the-art fitness centre overlooking the city. With easy access to Zagreb's historic center and transportation hubs, DoubleTree by Hilton Zagreb is the perfect choice for business and leisure travelers alike.

Experience luxury and convenience at DoubleTree by Hilton Zagreb - book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 28 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 4067 reviews
Cleanliness: 8.59
Service: 9.56
Location: 10
Room Quality: 9.1
Amenities: 8.55
Value for Money: 8.08
Food and Beverage: 8.54
Overall Experience: 9.59
M
Merima • solo_traveller • ba
10
2026-05-09 • via Nuitee
V
Vivien • extended_group • hu
9
Calm and comfy, but breakfast to be improved!
Pros:

The staff was amazingly helpful and supportive with everything.

Cons:

The breakfast variety was not great, I was missing the "harder" coffees, and the vegetables and fruits were not fresh!!! Also, the restaurant (dinner) menu and food quality should be improved.

2026-05-08 • via Nuitee
_
_Q8969OO • Family
2
Lack of understanding and customer service ethos
Pros:

Dissatisfied with the customer service and booking policy. Hotel was unable to provide any satisfactory resolution to a complaint.

2026-05-07 • via Tripadvisor
N
Nicola • couple • hr
9
2026-05-05 • via Nuitee
M
Matijas00 • solo_traveller • hr
10
2026-05-05 • via Nuitee
O
Ognjen • solo_traveller • hr
10
2026-05-04 • via Nuitee
N
Nikola • extended_group • rs
10
2026-05-04 • via Nuitee
D
Davor • couple • hr
8
2026-05-04 • via Nuitee
E
Emanuel • solo_traveller • hr
10
2026-05-03 • via Nuitee
L
Lorena • couple • hr
9
Pros:

Izrazito ugodno osoblje. Potrudili su se osigurati nam sobu iako smo došli ranije nego što je check in inače predviđen.

2026-05-03 • via Nuitee
P
Petra • family_with_children • hr
10
2026-05-03 • via Nuitee
R
Rajkic • solo_traveller • rs
3
2026-05-03 • via Nuitee
A
Ana B • solo_traveller • hr
10
Pros:

Like always, everything was perfect.

2026-05-03 • via Nuitee
E
Eva • couple • at
10
Pros:

Sehr schönes Hotel, sehr freundliches Personal, Toppool… leider wenige Liegeplätze, Lage etwas außerhalb vom Zentrum, aber Zentrum gut binnen 20 Minuten mit Öffis zu erreichen. Frühstück Top!

2026-05-02 • via Nuitee
I
Ivan • couple • hr
10
2026-05-02 • via Nuitee
I
Irena • solo_traveller • rs
10
Pros:

Restaurant and the food for dinner was the best. I ate the best tuna stake in my life

2026-05-01 • via Nuitee
N
Nataša • solo_traveller • hr
10
Class - just one word.
Pros:

Everything.

Cons:

Some wallpapers have been slighly detached, showers a bit scraped but it requires maintenance and it is a 5* hotel.

2026-05-01 • via Nuitee
D
Douras Ioannis • solo_traveller • gr
7
Καλό ξενοδοχείο και προσωπικό κακη πολιτική χρεώσεων.
Pros:

Το προσωπικό είναι εξαιρετικό, η καθαριότητα, και το ότι ακριβώς απέναντι υπήρχε στάση ΜΜΜ.

Cons:

Χρεώνει 30€ την ημέρα για μια θέση πάρκιγκ το οποίο είναι ακραίο, υπήρξε χρέωση ύψους 150€ στην κάρτα μου ως εγγύηση της διαμονής πράγμα που συναντάω πρώτη φορά υποστηρίζοντας ότι είναι πολιτική του ξενοδοχείου ενώ έχω μείνει ξανά σε ξενοδοχείο της ίδιας αλυσίδας στην Κρακοβία και δεν υπήρχε κάτι παρόμοιο.

2026-04-29 • via Nuitee
C
CherylandBrett • Couples • Simpsonville, South Carolina
8
Nice, on the outskirts of the vity
Pros:

We had a king bed in an average size room which had a nice reclining sofa, a chair, a large desk with outlets, and multiple pillows on the bed. The bathroom had both a large tub and a shower.

2026-04-27 • via Tripadvisor
M
Marko • couple • ba
10
Pros:

Sve je bilo odlično, posebno bih pohvalio ljubaznost Karoline, koja radi u spa.

2026-04-27 • via Nuitee