DoubleTree by Hilton Zagreb

Hotels
•
Doubletree by Hilton
9 (4001 reviews)
Grada Vukovara 269a , Zagreb , hr

listing image 1
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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness of rooms
Friendly and helpful staff
Great location
Comfortable beds
Cons:
Cold room temperatures
High prices for services
Limited food variety

Categories

Cleanliness
8.59
Specific sentiment from text regarding cleanliness issues in the room and shared facilities.
Service
9.56
Staff was nice and helpful, though there were delays at the reception.
Location
10
Excellent location, near tram and bus station.
Room Quality
9.1
Rooms are described as cozy and comfortable but had issues with heating.
Amenities
8.55
Amenities like spa are good, although noise issues were reported.
Value for Money
8.08
Concerns regarding costs and the value provided relative to high prices.
Food and Beverage
8.54
Breakfast received mixed reviews; some items were cold.
Overall Experience
9.59
Overall positive experience, with notable highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:13

Property Description

Luxurious Accommodation
Experience elegance and comfort at DoubleTree by Hilton Zagreb, with beautifully decorated rooms and suites featuring floor-to-ceiling windows and modern amenities like LCD TVs and free WiFi. Relax in the indoor pool, Turkish bath, or Finnish sauna with stunning panoramic views.

Culinary Delights
Indulge in a culinary journey at Oxbo Grill Restaurant&Bar, offering a diverse menu of grilled meat and fish dishes. Start your day with a delicious breakfast spread and explore the vibrant shopping area within the Green Gold Complex just steps away.

Wellness and Convenience
Unwind with a variety of massages and beauty treatments at the spa, or stay active in the state-of-the-art fitness centre overlooking the city. With easy access to Zagreb's historic center and transportation hubs, DoubleTree by Hilton Zagreb is the perfect choice for business and leisure travelers alike.

Experience luxury and convenience at DoubleTree by Hilton Zagreb - book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 28 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 4001 reviews
Cleanliness: 8.59
Service: 9.56
Location: 10
Room Quality: 9.1
Amenities: 8.55
Value for Money: 8.08
Food and Beverage: 8.54
Overall Experience: 9.59
J
Janja • family_with_children • si
9
2026-03-21 • via Nuitee
A
Aida • couple • ba
4
2026-03-21 • via Nuitee
K
Katarina • couple • hr
10
2026-03-20 • via Nuitee
K
Kvrgic • couple • hr
8
2026-03-20 • via Nuitee
D
Darian • solo_traveller • hr
10
2026-03-20 • via Nuitee
K
KAH WEI • extended_group • my
8
2026-03-19 • via Nuitee
• solo_traveller • hr
4
2026-03-18 • via Nuitee
K
Klisanin • solo_traveller • de
10
Erholung in Zagreb - Doubletree Hotel
Pros:

Die Aussicht, der Spa Bereich, die dortigen Mitarbeiterinnen waren so freundlich, die drei gebuchten De Spa Massagen waren sehr erholsam. Das Restaurant Personal war sehr freundlich. Die Mitarbeiter bei der Rezeption ebenfalls. Auch ist die Lage gut und man kann zu Fuss oder mit Tram die Stadt erreichen

Cons:

Den Lift fand ich bischen beängstigend. Ich bin einmal stecken geblieben, dann ging doch die Tür auf und ich wollte das Treppenhaus benutzen, erst hoch in 9 Stock. , dann wieder runter zur Rezeption.
Man könnte die Tür nicht öffnen, eine Mitarbeiterin kam aber Gott sei Dank und hat mir geholfen. Den letzten Abend und heute bei der Abfahrt hat mich ein Mitarbeiter abgeholt und ist mit mir die Treppe gegangen.

2026-03-18 • via Nuitee
M
Mihael • couple • de
10
2026-03-18 • via Nuitee
M
Martina • solo_traveller • ch
10
Perfect stay in business area of Zagreb
Pros:

Everything simply perfect and professional.

2026-03-18 • via Nuitee
J
Josipa • solo_traveller • hr
10
2026-03-17 • via Nuitee
J
JÁNOS • family_with_children • hu
8
2026-03-17 • via Nuitee
M
Maja • couple • si
10
2026-03-16 • via Nuitee
B
Biljana • extended_group • hr
10
2026-03-15 • via Nuitee
I
Ivan • couple • hr
10
2026-03-14 • via Nuitee
I
Ines • extended_group • hr
10
2026-03-14 • via Nuitee
T
Toni • family_with_children • hr
10
2026-03-10 • via Nuitee
S
sposijek • Family • Osijek, Osijek-Baranja County, Slavonia
2
A Perfect Example of Zagreb’s Glittering but Inhospitable Hospitality Industry
Pros:

A short weekend stay with my daughter: mea maxima culpa. I had a colour PDF scan of my daughter’s ID card with me, as well as photos of both sides of the card, but the physical ID had been left in my wife’s wallet.

We arrived with our dog, luggage, tired from travelling, hoping to spend the few remaining hours of the day in the city. It was clearly just the two of us, obviously related, coming from Croatia, and the situation was plainly harmless. Nevertheless, the young staff politely refused us with a smile: rules are rules. Their explanation was that they needed the physical document so that it could be placed in the scanner and we could be registered.

So we returned to the car and set off on an additional two-hour journey to retrieve the ID card. The dog vomited, night fell, plans had to be changed. When we finally returned, the receptionist simply read the details from the ID card and entered them into the computer for registration — the very same details that were already visible on the scan.

I do wonder whether such rigid enforcement of the rules really applies to every hotel guest and every situation. I doubt it (courteous AI-style responses from young management certainly won’t convince me). It seems more likely that, as elsewhere in the Balkan “Mitteleuropa”, some people are granted a bit of discretion while others are not. Perhaps I’m mistaken, but I doubt it.

In any case, although they were on the right track, they didn’t quite manage to ruin our stay entirely — the rest was fine. I even received a toothbrush and a razor, which I had also forgotten. Otherwise, the rating would have been one star. All in all, as is often the case here, it isn’t bad, but there is still quite a lot of refinement and know-how needed to reach the level of service one experiences in comparable hotels in Western Europe. It will get better.

2026-03-09 • via Tripadvisor
O
Omar • family_with_children • mk
8
2026-03-09 • via Nuitee
S
schugoo • solo_traveller • hr
7
2026-03-09 • via Nuitee