DoubleTree by Hilton Zagreb

Hotels
•
Doubletree by Hilton
9 (4180 reviews)
Grada Vukovara 269a , Zagreb , hr

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness of rooms
Friendly and helpful staff
Great location
Comfortable beds
Cons:
Cold room temperatures
High prices for services
Limited food variety

Categories

Cleanliness
8.59
Specific sentiment from text regarding cleanliness issues in the room and shared facilities.
Service
9.56
Staff was nice and helpful, though there were delays at the reception.
Location
10
Excellent location, near tram and bus station.
Room Quality
9.1
Rooms are described as cozy and comfortable but had issues with heating.
Amenities
8.55
Amenities like spa are good, although noise issues were reported.
Value for Money
8.08
Concerns regarding costs and the value provided relative to high prices.
Food and Beverage
8.54
Breakfast received mixed reviews; some items were cold.
Overall Experience
9.59
Overall positive experience, with notable highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:13

Property Description

Luxurious Accommodation
Experience elegance and comfort at DoubleTree by Hilton Zagreb, with beautifully decorated rooms and suites featuring floor-to-ceiling windows and modern amenities like LCD TVs and free WiFi. Relax in the indoor pool, Turkish bath, or Finnish sauna with stunning panoramic views.

Culinary Delights
Indulge in a culinary journey at Oxbo Grill Restaurant&Bar, offering a diverse menu of grilled meat and fish dishes. Start your day with a delicious breakfast spread and explore the vibrant shopping area within the Green Gold Complex just steps away.

Wellness and Convenience
Unwind with a variety of massages and beauty treatments at the spa, or stay active in the state-of-the-art fitness centre overlooking the city. With easy access to Zagreb's historic center and transportation hubs, DoubleTree by Hilton Zagreb is the perfect choice for business and leisure travelers alike.

Experience luxury and convenience at DoubleTree by Hilton Zagreb - book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 28 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 4180 reviews
Cleanliness: 8.59
Service: 9.56
Location: 10
Room Quality: 9.1
Amenities: 8.55
Value for Money: 8.08
Food and Beverage: 8.54
Overall Experience: 9.59
K
Kristen • solo_traveller • us
9
2026-07-11 • via Nuitee
H
Handabaka • couple • hr
10
2026-07-10 • via Nuitee
M
MYKOLA • couple • es
7
Cons:

We came twice there - cause reception team once told that room will be ready for 12:00 and next time 14:30 and it was still not ready. Ok, the stay starting at 15:00 so why didn’t tell it before?

2026-07-10 • via Nuitee
S
Sabina • solo_traveller • hr
10
2026-07-10 • via Nuitee
Z
Zoran • solo_traveller • rs
10
2026-07-09 • via Nuitee
J
Jaroslav • solo_traveller • cz
10
2026-07-08 • via Nuitee
A
Anthony • couple • us
9
Very nice weekend staycation in the heart of Zagreb.
Pros:

The staff was very professional, friendly and everyone seemed to speak perfect English. The room and hotel were always very clean. This was a first class hotel in the heart of Zagreb business district with very good location and access to public transport.

Cons:

All in all breakfast was good and convenient. My only comment was the service of coffee in 3 small carafes. I had a hard time getting hot coffee as the carafes did not seem to keep the coffee hot for very long. I have not experienced this in other similar quality hotels. Doubletree needs a different solution for coffee service at breakfast.

2026-07-07 • via Nuitee
V
Vedran • solo_traveller • ba
10
Great stop for busuiness travlers
Pros:

Location

2026-07-06 • via Nuitee
M
Mohamed • family_with_children • dk
10
Vi elskede vores ophold her.
Pros:

Personalet var rigtig søde og venlige. Værelserne var kæmpe store og rene (vi havde værelser med balkon).
Der var flere pool områder og det er kæmpe stort.
Vi var flere familier booket ind og vi elskede alle hotellet. Det er meget familie venligt :-) men også meget lækkert for par.

Cons:

Der var ikke det vilde udvalg af morgenmad, men det var okay. Noget af morgenmaden kunne godt være mere frisk, fx brød og pandekager. Måske er det også vores skyld ford vi spiste sent morgenmad.

2026-07-06 • via Nuitee
N
Noémi • couple • hu
8
Pros:

Reggeli, szoba

Cons:

Parkolás nagyon drága így 100 méterrel arrébb parkoltunk.

2026-07-06 • via Nuitee
S
Sandro • extended_group • de
5
Pros:

Sauberkeit

Cons:

Dass Personal war leider nicht freundlich.

2026-07-06 • via Nuitee
E
Enora • couple • fr
8
Pros:

Le personnel était très agréable, merci à Caroline pour son accueil à l’espace détente
Les Double tree cookies sont à goûter ABSOLUMENT ainsi que la glace du même nom !

Cons:

Nous avons du appeler 2 fois la réception ainsi que ce déplacer à cette dernière pour qu’un soucis mineur soit réglé, nous avons également attendu 20 minutes pour notre enregistrement du à un manque de personnel disponible, négligeable mais important à ce niveau de standing

2026-07-05 • via Nuitee
Z
Zef • family_with_children • sk
8
Pros:

Hotel v meste, podzemné parkovanie, wellness a gym - milý personal wellnessu. Room service.

Cons:

Vychádzanie z garáže hotela som musel oznamovať na recepcii a zakaždým mi museli odblokovať kartičku, až druhá recepčná mi ponúkla možnosť odblokovať parkovaciu kartičku do konca pobytu.
Mali sme dve izby, v jednej smrdelo od cigariet a nefungovalo kúrenie, v druhej bolo príjemne a nesmrdelo ale ani nevonialo , v takomto hoteli by sa patrilo mať voňavé izby - voňavé aspoň čistotou. Vedľa postele bol mokrý fľak zistil som to až keď som na to stúpol v ponožkách.

2026-07-05 • via Nuitee
P
Predrag • couple • be
9
Super
Pros:

Alles is goed geweest

Cons:

Niks

2026-07-05 • via Nuitee
D
Dryje • extended_group • cz
3
2026-07-05 • via Nuitee
S
Suhaimi • solo_traveller • my
10
Wonderful stay
Pros:

Totally good hotel. This hotel have a halal food. I’m totally surprise during breakfast. They put halal sign in the food section. So for me as a muslim traveler, it magnificient.

Cons:

Nothing

2026-07-03 • via Nuitee
M
Maria • solo_traveller • it
10
Pros:

La struttura bellissima e la pulizia accurata.

Cons:

La TV non funzionava. Poi è stata sistemata.

2026-07-03 • via Nuitee
N
Noemi • solo_traveller • hr
6
2026-07-03 • via Nuitee
M
Mihael • solo_traveller • ch
9
2026-07-03 • via Nuitee
Z
Zaloa • couple • hr
10
Wonderful
Pros:

Friendly staff, great facilities. Very clean.

2026-07-03 • via Nuitee