Elephant Springs

Hotels
6.7 (853 reviews)
31 Sutter Road , Bela-Bela , ZA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Garden
Laundry
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location / in town
Friendly, helpful staff
Safe and secure
Smart TV
Braai / open back area
Enough space in some units
Firm bed
Cons:
Dirty rooms, stained bedding and poor housekeeping
Moldy or blocked showers; water spilling on floor
Noisy guests and poor noise control
Poor maintenance (peeling paint, shards, damaged finishes)
Pest control issues
Service lapses (room changes, towel accusations)
Aircon / room temperature problems
Kitchen/dining area too small for larger groups

Categories

Cleanliness
4
Multiple reviews report very dirty rooms, stained bedding, moldy showers and pest issues — consistently negative cleanliness feedback.
Service
8.5
Mixed but generally positive: several guests praise friendly, helpful staff and repeat visits, though some report serious service lapses (room moves, lack of monitoring noisy guests). Rating reflects mostly good staff interactions with some failures.
Location
9.5
Consistently praised: described as in-town, safe, easy to access and close to shops — strong positive sentiment for location.
Room Quality
4.5
Multiple complaints about outdated rooms, blocked shower drains, TVs not working, very small showers, missing toilet doors, mold and recent poor workmanship — overall poor room condition.
Amenities
7.5
Mixed: positives include Smart TV, braai/open back area and adequate space in some units; negatives include occasional lack of hot water and cramped kitchen/dining for larger groups.
Value for Money
6
Mixed perceptions: one explicit comment that it is not good value, but a repeat guest says it is good value. Overall slightly below target due to maintenance and cleanliness issues.
Food and Beverage
6
Not widely used by guests; only comment relates to small kitchen/dining area for larger groups — modestly below target given limited positive mentions.
Overall Experience
7.6
Mixed overall: several guests enjoyed stays (safe location, friendly staff, repeat visits) while others experienced serious cleanliness and maintenance problems. Score balances positive service/location against negative room/cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:26

Property Description

Luxurious Accommodation with Courtyard Pool
Experience comfort and style at Elephant Springs Hotel, where each room is equipped with a work desk, air conditioning, and tea/coffee facilities.

Delicious Dining Options
Indulge in a buffet breakfast at the on-site à la carte restaurant, or enjoy light meals at the bar area. Dine outdoors on the pool patio for a unique experience.

Convenient Amenities and Location
With banquet facilities, free parking, and a prime location in Bela-Bela near hot springs and wilderness estates, Elephant Springs Hotel offers the perfect blend of relaxation and adventure.

Book now to secure your stay at Elephant Springs Hotel and create unforgettable memories in Bela-Bela!

Important information:

Please note deposit of 100% of the booking will be charged for 1 night staysPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: JNB

Location

Guest Reviews

6.7
Based on 853 reviews
Cleanliness: 4
Service: 8.5
Location: 9.5
Room Quality: 4.5
Amenities: 7.5
Value for Money: 6
Food and Beverage: 6
Overall Experience: 7.6
J
Johnny • couple • za
9
2026-09-19 • via Nuitee
S
Sefokatso • solo_traveller • za
8
2026-09-15 • via Nuitee
S
Sphiwe • couple • za
10
Pros:

It was clean

2026-09-13 • via Nuitee
E
Emelda • family_with_children • za
7
Overall, my stay was pleasant , but the poor breakfast and dirty pool affected the experience
Pros:

The room was nice, clean and comfortable, and i was happy with the accommodation overall. however, the breakfast was disappointing and could definitely be improved. the pool was dirty too maybe due to the windy weather.

Cons:

breakfast was disappointing with limited options and poor quality. the pool was also dirty which took the overall experience. expand the breakfast a bit

2026-09-10 • via Nuitee
N
Nono • solo_traveller • za
10
2026-09-07 • via Nuitee
M
makhanya • solo_traveller • za
10
2026-09-06 • via Nuitee
A
Arlington • couple • bw
5
It's satisfactory...good value
2026-09-06 • via Nuitee
C
Clerence • solo_traveller • za
4
Nice place to stay at if going for work
Pros:

Good location

Cons:

The rooms near the street are too noisy and sitcoms don’t really work for keeping the place warm

2026-09-01 • via Nuitee
N
Ntsoane • solo_traveller • za
8
2026-08-30 • via Nuitee
H
Hlongwane • solo_traveller • za
4
Pros:

Location is friendly. It's near shopping center n other entertaining places

Cons:

Shower not working properly..temperature don't balance. Its either too hot or too cold.its not adjusting.room 48

2026-08-30 • via Nuitee
M
Meegan • family_with_children • za
8
Really enjoyed it and got to free my mind in that tranquil environment
Pros:

The simplicity

Cons:

The WiFi was slow. And a lot of noise at midnight

2026-08-30 • via Nuitee
N
Noko • solo_traveller • za
6
An OK stay
Pros:

Location

Cons:

No air-conditioning, for a hotel its disappointing

2026-08-27 • via Nuitee
L
Lennie • solo_traveller • za
7
Pros:

Location excellent

Cons:

Steep stairs to bedrooms

2026-08-26 • via Nuitee
S
Setsome • couple • za
5
It was not very bad but pls fix ur plugs and have water backup
Pros:

The location

Cons:

The plugs wer not working all of them in my room i struggled to charge & on Sunday there was no water we had to check out without bathing

2026-08-24 • via Nuitee
M
Mdluli • couple • za
8
Pros:

It is peaceful the breakfast was wonderful you chose even if a person has chronic conditions that restrict one from eating fatty foods it had a variety to choose from

2026-08-23 • via Nuitee
S
SHONGOANE • solo_traveller • za
9
2026-08-23 • via Nuitee
M
Moranda • solo_traveller • za
1
Pros:

There was no value for money and the place had cocroches

Cons:

There was no water for bathing and the clients were not informed from the 22 of August in the evening and the water only came back 23 August around 11 am .
Imagine wanting to check out and u did not bath because the facility does not have a back up plan.

2026-08-23 • via Nuitee
K
Kgosi • solo_traveller • za
4
2026-08-22 • via Nuitee
M
Maloa • solo_traveller • za
8
2026-08-18 • via Nuitee
K
Khomotso • couple • za
7
Pros:

The staff was very helpful and friendly.

Cons:

I didn’t like the fact that the shower floor was slippery, safety hazard.

2026-08-17 • via Nuitee