Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Noise issues
Limited breakfast options
Inadequate amenities

Categories

Cleanliness
8.21
Clean and well-maintained, but some guests noted issues with noise and lack of attention in common areas.
Service
9.18
Generally positive feedback regarding staff friendliness and attentiveness.
Location
9.22
Excellent location close to the waterfront with convenient access to shops.
Room Quality
8.17
Spacious and comfortable rooms, but some noise issues noted.
Amenities
8.7
Adequate amenities, though some guests desired more services like better coffee options.
Value for Money
8.16
Some guests felt the hotel did not meet expectations for a 4-star rating.
Food and Beverage
7.71
Breakfast options limited and some issues with service during busy times.
Overall Experience
8.68
Overall a satisfactory stay, with a few areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:12

Property Description

Convenient Location
Located just 200 meters from Lake Lugano, Novotel Lugano Paradiso offers easy access to the city center within 5 minutes by bus.

Relaxing Amenities
Guests can enjoy the heated swimming pool open from May to September, a pool bar, fitness center, and a video game area, perfect for unwinding after a day of exploring.

Modern Comfort
The air-conditioned rooms feature a range of amenities including a flat-screen cable TV, minibar, and a comfortable seating area. The on-site GourmetBar with a terrace is ideal for dining and relaxing.

Experience comfort and convenience at Novotel Lugano Paradiso. Book now for an unforgettable stay!

Important information:

Please inform the hotel if you are traveling with children and include their age.

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 23 per day.

Location

Guest Reviews

8.5
Based on 2137 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
D
David • solo_traveller • ch
9
2026-05-09 • via Nuitee
F
Fabian • couple • ch
9
Pros:

Sauberkeit, Freundlichkeit, gutes Frühstück

2026-05-09 • via Nuitee
Z
Zainab • family_with_children • de
10
Excelente
Pros:

Estuvo muy bien, personal agradable, habitaciones limpia, ubicación muy buena

2026-05-06 • via Nuitee
I
Italo Novecento • extended_group • it
8
2026-05-05 • via Nuitee
B
Brigitte • solo_traveller • ch
9
2026-05-01 • via Nuitee
N
Nurcin • family_with_children • ch
10
2026-05-01 • via Nuitee
S
Sonika • family_with_children • ch
8
2026-05-01 • via Nuitee
S
Sandra • family_with_children • ch
8
/
Pros:

Freundliches und hilfsbereites Personal.
Gutes Frühstücksbuffet.

Cons:

/

2026-05-01 • via Nuitee
C
Caterina • solo_traveller • it
9
Pros:

Posizione

Cons:

Nulla

2026-04-30 • via Nuitee
A
Alsudani • family_with_children • nl
8
2026-04-29 • via Nuitee
M
Mirco • solo_traveller • ch
8
2026-04-29 • via Nuitee
O
Oliver • solo_traveller • ch
9
Pros:

Location, Breakfast

Cons:

Children Play Corner

2026-04-28 • via Nuitee
V
vilvelob • Business • Dubai, Emirate of Dubai
10
Good value hotel with spacious rooms and nice breakfast
Pros:

I stayed here twice in two different years, and both times the experience was quite good.

The room was spacious and clean. They now also give you a bottle of water that you can refill on each floor, which I found convenient.

Breakfast had a nice variety as well, including salmon and different cheeses.

Overall, it is a nice hotel for the price and for its star rating.

2026-04-27 • via Tripadvisor
G
Gabriele • family_with_children • ch
9
Pros:

Infrastructures. Fonctionnalité

Cons:

J’ai dû déposer une caution de 100 euro le soir car une des personnes est restée à l’hôtel et mangeait là. On aurait pu facturer l’assiette directement lors du Check out

2026-04-27 • via Nuitee
M
Mirsije • family_with_children • ch
10
2026-04-26 • via Nuitee
E
Edith • family_with_children • ch
9
Our stay was very pleasant.
Pros:

The staff are very friendly and helpful, location is superb, facilities are excellent, quiet rooms and comfortable bed.

Cons:

N/A

2026-04-26 • via Nuitee
B
Ben • solo_traveller • be
8
Pros:

checkin, check out time, parking availability, staff, clean, all is what can be expected from a quality hotel. I would not doubt to go back.

2026-04-24 • via Nuitee
D
David • family_with_children • ch
9
Pros:

Petit déjeuner, piscine

2026-04-23 • via Nuitee
T
THOMAS • family_with_children • fr
6
Pas à la hauteur de Novotel, ni d'un quatre étoiles. Accueil du personnel de l'hôtel top mais accueil nettement
Pros:

Emplacement proche des axes

Cons:

Pas de porte toilette qui ferme complètement / porte western avec un espace entre les portes / pas de chaussons d'accueil / ne prennent pas les euros au restaurant et au bar alors que tous les restaurants extérieurs si. Petit dej très moyen

2026-04-20 • via Nuitee
D
Dragan • solo_traveller • ch
10
Pros:

Das personal und das wir durften unser auto 1-2 stunde länger in der garage deponieren ohne zusätzliche Kosten

2026-04-19 • via Nuitee