Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Noise issues
Limited breakfast options
Inadequate amenities

Categories

Cleanliness
8.21
Clean and well-maintained, but some guests noted issues with noise and lack of attention in common areas.
Service
9.18
Generally positive feedback regarding staff friendliness and attentiveness.
Location
9.22
Excellent location close to the waterfront with convenient access to shops.
Room Quality
8.17
Spacious and comfortable rooms, but some noise issues noted.
Amenities
8.7
Adequate amenities, though some guests desired more services like better coffee options.
Value for Money
8.16
Some guests felt the hotel did not meet expectations for a 4-star rating.
Food and Beverage
7.71
Breakfast options limited and some issues with service during busy times.
Overall Experience
8.68
Overall a satisfactory stay, with a few areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:12

Property Description

Convenient Location
Located just 200 meters from Lake Lugano, Novotel Lugano Paradiso offers easy access to the city center within 5 minutes by bus.

Relaxing Amenities
Guests can enjoy the heated swimming pool open from May to September, a pool bar, fitness center, and a video game area, perfect for unwinding after a day of exploring.

Modern Comfort
The air-conditioned rooms feature a range of amenities including a flat-screen cable TV, minibar, and a comfortable seating area. The on-site GourmetBar with a terrace is ideal for dining and relaxing.

Experience comfort and convenience at Novotel Lugano Paradiso. Book now for an unforgettable stay!

Important information:

Please inform the hotel if you are traveling with children and include their age.

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUG

Location

Guest Reviews

8.5
Based on 2284 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
A
Aljaž • solo_traveller • si
10
2026-08-27 • via Nuitee
N
Niels • family_with_children • nl
8
2026-08-26 • via Nuitee
H
Hubertus • couple • de
6
keine Seele, alles anonym und digitalisiert.
Pros:

Klimaanlage, Dusche, Personal

Cons:

Ausstattung Bad schwach, WC nicht getrennt, Duschmittel einfach, keine Haken zum Aufhängen, kleine Nachttische, Aussicht mangelhaft,

2026-08-24 • via Nuitee
J
Jürgen • solo_traveller • de
8
2026-08-23 • via Nuitee
A
Axel • family_with_children • ch
10
Staying near Lugano in a modern and well managed Hotel
Pros:

+ Well managed ****^ Novotel
+ Staff at the reception
+ Executive rooms
+ Indoor parking
+ Restaurant well above Novotel average

Cons:

- Only one elevator among the two can reach the indoor parking

2026-08-23 • via Nuitee
H
hassane • family_with_children • it
10
Pros:

Servizi

Cons:

Niente

2026-08-23 • via Nuitee
N
Natasha • family_with_children • gb
9
Perfect family hotel for a comfortable week stay
Pros:

Great location and easy to walk to the town and lake

Cons:

The pool area doesn’t get any sun

2026-08-20 • via Nuitee
G
GADAM • solo_traveller • tm
10
2026-08-19 • via Nuitee
F
Florie • couple • ch
8
2026-08-19 • via Nuitee
A
Aruglent • solo_traveller • gb
10
2026-08-19 • via Nuitee
A
Antonio Natale • family_with_children • ch
8
2026-08-19 • via Nuitee
K
Koyen • family_with_children • gb
10
It was ok but certainly not a 4 star
Pros:

The pool but room was so small

Cons:

The breakfast options was limited

2026-08-17 • via Nuitee
J
Joab • family_with_children • br
9
2026-08-17 • via Nuitee
N
Nathalie • family_with_children • ch
8
Good place to stay
Pros:

Spacious rooms, good fitness and pool.
The breakfast was great

Cons:

The staff at the reception were really helpful and pleasant, on the contrary to the breakfast staff who were almost disrespectful.

2026-08-16 • via Nuitee
A
Alexander • family_with_children • ch
10
2026-08-16 • via Nuitee
L
Leo • couple • fr
10
2026-08-15 • via Nuitee
J
Jacques Baboin • family_with_children • fr
4
bof bof
Pros:

chambres équipées d'une kitchenette et chambres spacieuse

Cons:

la qualité de la cuisine (meubles qui ne fermaient pas) - la propreté dans son ensemble, et la localisation

2026-08-15 • via Nuitee
M
Madalina-Stefania • solo_traveller • ch
9
2026-08-15 • via Nuitee
U
Ueli • family_with_children • ch
8
2026-08-14 • via Nuitee
F
Fernando • couple • ec
10
2026-08-14 • via Nuitee