Hotel Victoria

Hotels
9.1 (909 reviews)
Calle Larga 6-93 y Presidente Antonio Borrero , Cuenca , ec

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Beautiful decor
Cons:
Room was too hot
Cleaning issues
Some rooms small

Categories

Cleanliness
8.36
Some reviews mentioned issues with cleaning.
Service
9.83
Several reviews praised the service and the staff's friendliness.
Location
9.37
Numerous reviews highlighted the excellent location of the hotel.
Room Quality
8.32
Mixed sentiments about room quality; some rooms were described as too hot or small.
Amenities
8.85
Standard amenities for the hotel category, with some positive mentions about the atmosphere.
Value for Money
9.31
Most guests felt they received good value considering the amenities and service.
Food and Beverage
9.36
Many guests enjoyed the breakfast and dining atmosphere.
Overall Experience
9.43
Overall positive experiences based on many favorable reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:07

Property Description

Garden Views and Free WiFi
Hotel Victoria, nestled in a charming house, offers a serene escape with garden views and city panoramas from private balconies. Enjoy the convenience of free WiFi in bright rooms with stylish furnishings and modern amenities.

Delicious Dining Options
Start your day with a complimentary American breakfast featuring a variety of fresh items. Indulge in local dishes at the on-site restaurant, El Jardin, and sip on cocktails at the bar. Welcome drinks await, making your stay even more delightful.

Relaxation and Convenience
Unwind in the garden oasis or the lobby adorned with antique decor. With the Remigio Crespo Museum nearby and the Old Cathedral a short stroll away, Hotel Victoria blends relaxation with easy access to local attractions.

Book now for a memorable stay at Hotel Victoria in Cuenca!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Location

Guest Reviews

9.1
Based on 909 reviews
Cleanliness: 8.36
Service: 9.83
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 9.36
Overall Experience: 9.43
P
Patricio solo_traveller ec
10
2026-08-27 via Nuitee
P
Patricio solo_traveller ec
10
2026-08-27 via Nuitee
M
Michael couple ec
7
Pros:

La comida excelente, la ubicación muy buena. Ya que está en el centro histórico de Cuenca y cerca de la mejor panadería de Cuenca

Cons:

Deberían poner televisores de última generación, ya que después de pasear uno quiere estar cómodo y ver algo antes de dormir y tienen televisores muy antiguos los cuales no se puede ver Netflix, aparte tenían plan de televisión todo bloqueado

2026-08-27 via Nuitee
J
Judith couple ec
8
LINDO LUGAR EN CUENCA
Pros:

EL HOTEL ES MUY LINDO

Cons:

EL PERSONAL DEL RESTAURANTE ES POCO AMABLE Y SE DEMORARON MUCHO EN EL DESAYUNO

2026-08-27 via Nuitee
D
Daniela couple ec
10
Pros:

Se sentía acogedor y elegante

2026-08-25 via Nuitee
A
Anush solo_traveller us
6
Nice TO but TOO MUCH NOISE
Pros:

Breakast was great and I liked the location.

Cons:

Too MUCH noise from the plumbing and then from the nightclub next door. On Friday night the noise was to 4:40am making it almost impossible to sleep.

2026-08-24 via Nuitee
D
David solo_traveller ec
9
La mejor estancia en Cuenca
Pros:

La vista fue excepcional la calidad del personal muy buena, siempre estuvieron atentos a mis necesidades, la comida muy buena en el restaurante

Cons:

El mozo del restaurante el jardín no tenia buena actitud

2026-08-24 via Nuitee
A
Anush solo_traveller us
6
Pretty BUT NOISY
Pros:

Restsurtant was very beautiful LE Garden and very good breakfast. Wonderful view from my room

Cons:

Noise. First bathroom plumbing WAS VERY LOUD! NOISE from nearby club made it impossible tosleep!

2026-08-23 via Nuitee
O
Oliveira solo_traveller ec
9
2026-08-22 via Nuitee
H
Helena couple us
5
Moldy room - great staff and restaurant
Pros:

Excellent location, amazing staff and great onsite restaurant

Cons:

The room: this was a gift to my little nephew, for his birthday, he was congested all throughout his stay and although his room was facing a beautiful garden, it was clearly moldy. I could smell the mold the last night he stayed there. Already too late for me to complain or request a room change. Advise for other travelers: ensure the room is not moldy.

2026-08-21 via Nuitee
F
Falko couple de
9
Sehr gutes Hotel. Immer wieder gern.
Pros:

Die Lage des Hotels mit Blick auf den Rio Tomebamba ist einmalig. Fußläufig sind sämtliche Sehenswürdigkeiten in der Altstadt erreichbar. Das Personal ist super hilfsbereit.

Cons:

Wir hatten das Zimmer 102. Das Zimmer liegt direkt unter dem Restaurant und ist etwas hellhörig.

2026-08-21 via Nuitee
F
Federico family_with_children ec
9
Descanso y reposo
Pros:

Excelente ubicación y el personal muy amable y servicial.

Cons:

El ruido en las mañanas muy temprano

2026-08-20 via Nuitee
P
Pedro solo_traveller ec
9
Me gusta el Hotel Victoria
Pros:

El dasayuno

Cons:

Todo estuvo bien

2026-08-19 via Nuitee
M
Maria Fernanda solo_traveller ec
9
Volveré .
Pros:

Limpieza y trato del personal .

Cons:

Bulla en la noche de la calle .

2026-08-19 via Nuitee
M
Michelle couple us
10
Pros:

Ambiance, location, staff, breakfast

2026-08-17 via Nuitee
A
Alexey couple co
10
2026-08-15 via Nuitee
U
Udo solo_traveller de
3
Cons:

Ein Zimmer ohne Außenfenster!

2026-08-14 via Nuitee
E
EDISON solo_traveller ec
10
Excelente ubicación y buen servicio; un hotel recomendable en Cuenca
Pros:

La ubicación del hotel, la vista al río desde la habitación; la atención del personal y la comida del restaurante.

Cons:

sería mejor que cuenten con plataformas como netflix para la tv, Direct tv es muy limitado.

2026-08-14 via Nuitee
T
Terry solo_traveller ec
10
A Cuenca Favorite
Pros:

I always love staying at Hotel Victoria! The rooms are comfortable and beautifully furnished and appointed, and the staff is amazing.

2026-08-13 via Nuitee
G
Gloria couple ec
10
2026-08-11 via Nuitee