The Jensen Potts Point

Hotels
7.9 (1294 reviews)
71 Macleay Street , Sydney , au

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Dry cleaning
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
6.98
Some guests found the cleanliness lacking, particularly in shared areas.
Service
8.45
Staff were friendly but could improve in some instances.
Location
9.49
Multiple reviews praised the excellent location.
Room Quality
7.94
Rooms varied in comfort, with some feeling too small and noisy.
Amenities
6.97
Amenities were basic with some missing items that could enhance the stay.
Value for Money
7.43
Guests had mixed feelings about the value for cost, especially regarding shared bathrooms.
Food and Beverage
7.48
No specific mentions, standard quality for this hotel tier.
Overall Experience
8.45
Positive experiences overall but with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:20

Property Description

Stylish Accommodation in the Heart of Potts Point

Boutique Amenities: The Jensen offers boutique tea/coffee making facilities, premium pillow-top bedding, and fluffy towels for guest comfort. Each room is equipped with a flat-screen TV, wash basin, and full-length mirror.

Convenient Services: Guests have 24-hour access to individual shared bathrooms, with hairdryers, ironing facilities, and power adaptors available through Guest Services. The hotel also provides laundry and dry cleaning services around the clock.

Vibrant Surroundings: Explore Kings Cross Market on Saturdays for organic produce and local food stalls. Nearby Llankelly Place offers multicultural eateries, and Victoria Street features boutique bars just a short walk away.

Book your stay at The Jensen Potts Point for a memorable experience!

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that you must present a valid credit card and photo ID upon arrival. Both the credit card and photo ID must match the name of the person on the booking confirmation.

Please note that for guests booking 5 or more rooms, guests will need to sign the properties Terms of Stay. The property will be in touch after booking.

Please note that this property does not have an elevator/elevator. The 3 levels are accessible via stairs only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1294 reviews
Cleanliness: 6.98
Service: 8.45
Location: 9.49
Room Quality: 7.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 7.48
Overall Experience: 8.45
S
Seamus • couple • au
10
2026-07-04 • via Nuitee
C
Cynthia • couple • fr
7
2026-07-01 • via Nuitee
P
pamela • solo_traveller • au
10
Jensen adieu
Pros:

Dark room at night ensured good sleeps.
Staff were amazingly professional , friendly, and helpful ...credit to the organisation.. TKU.
Great location and excellent coffee next door.

Cons:

My particular room temp was hot over night ...needed to use air con to cool it down.
Foolishly locked myself out ... Instructions were not simple but outcome easy.
Shower temp on lower level was tepid... Not hot enough.
In room, kettle located under clothing rack ... Not practical for usage but wall shelf was loose and unsafe to use for kettle.

2026-06-29 • via Nuitee
R
Rosalene • solo_traveller • au
10
Spoil yourself for a close getaway Retreat
Pros:

I liked the Comfort and it was very Relaxing, thank you 😊

2026-06-28 • via Nuitee
E
Emil • solo_traveller • de
10
2026-06-28 • via Nuitee
W
Wei Wei • solo_traveller • au
10
2026-06-28 • via Nuitee
C
Chris • solo_traveller • au
7
2026-06-25 • via Nuitee
K
Karen • solo_traveller • au
6
2026-06-22 • via Nuitee
J
Jacqui • extended_group • au
6
Just around the corner, Challis st has accomodation same price and nicer. It was a nice average place which suited us, b
Pros:

The check in process was seamless and the beds were very comfortable and room was tidy. Great location.

Cons:

No lift and we were on level 3
Shared bathroom was not ideal. 1 x toilet and shower for entire floor and located in same bathroom. At least if the toilet was separate would not be waiting while someone is having a shower.

2026-06-21 • via Nuitee
A
Adam • solo_traveller • au
2
2026-06-20 • via Nuitee
Y
Yu • solo_traveller • nz
4
2026-06-16 • via Nuitee
C
Coser • solo_traveller • it
10
2026-06-15 • via Nuitee
S
Scott • couple • au
10
2026-06-15 • via Nuitee
C
Clyzen • couple • au
8
Great location and comfort
Pros:

Close to everything - 2 mins walk to bus to the city

Cons:

Location and practicality

2026-06-14 • via Nuitee
M
Mick Panganiban • solo_traveller • ph
8
2026-06-13 • via Nuitee
N
Natalie • family_with_children • au
7
Good value , good location
Pros:

Location

Cons:

Parking was tricky

2026-06-12 • via Nuitee
A
Alves • solo_traveller • au
7
Excellent location, Potts Point is one of my favourite suburbs in Syd. Rooms were okay.
Pros:

The Location is amazing, it really is. The room was small with no much natural light which felt a bit boxy but that's okay, I spent a lot of times outside. It was clean, but it's hard to share bathrooms at hotels, that's the only downside.

Cons:

Sharing the bathroom, I left my room to shower and didn't have the fob with me so I was locked out, which I assume it would happen with a lot of people. So that makes it inconvenient.

2026-06-11 • via Nuitee
S
Sean • solo_traveller • ie
9
2026-06-09 • via Nuitee
D
Dao • couple • au
7
2026-06-08 • via Nuitee
S
Sally • solo_traveller • au
1
Disgusting
Cons:

The bed was absolutely disgusting the sheets bedding and mattress all stained with blood and urine with no help from any staff or no other clean bedding and no other choice late at night with my very tired son we had to sleep on the only towels I could find and use our own clothing for blankets and warmth. I'm very upset I got no sleep and had to make my son sleep in filfth when I showed reception in the morning all she could say was sorry about that. . Jenson took no responsibility and they took away from us a trip that was ment to be really special for my son who has never been to Sydney . I have been a very good customer of booking.com for years I have never complained but I'm very angry and upset and disappointed.

2026-06-08 • via Nuitee