The Jensen Potts Point

Hotels
7.9 (1184 reviews)
71 Macleay Street , Sydney , au

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
6.98
Some guests found the cleanliness lacking, particularly in shared areas.
Service
8.45
Staff were friendly but could improve in some instances.
Location
9.49
Multiple reviews praised the excellent location.
Room Quality
7.94
Rooms varied in comfort, with some feeling too small and noisy.
Amenities
6.97
Amenities were basic with some missing items that could enhance the stay.
Value for Money
7.43
Guests had mixed feelings about the value for cost, especially regarding shared bathrooms.
Food and Beverage
7.48
No specific mentions, standard quality for this hotel tier.
Overall Experience
8.45
Positive experiences overall but with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:20

Property Description

Stylish Accommodation in the Heart of Potts Point

Boutique Amenities: The Jensen offers boutique tea/coffee making facilities, premium pillow-top bedding, and fluffy towels for guest comfort. Each room is equipped with a flat-screen TV, wash basin, and full-length mirror.

Convenient Services: Guests have 24-hour access to individual shared bathrooms, with hairdryers, ironing facilities, and power adaptors available through Guest Services. The hotel also provides laundry and dry cleaning services around the clock.

Vibrant Surroundings: Explore Kings Cross Market on Saturdays for organic produce and local food stalls. Nearby Llankelly Place offers multicultural eateries, and Victoria Street features boutique bars just a short walk away.

Book your stay at The Jensen Potts Point for a memorable experience!

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that you must present a valid credit card and photo ID upon arrival. Both the credit card and photo ID must match the name of the person on the booking confirmation.

Please note that for guests booking 5 or more rooms, guests will need to sign the properties Terms of Stay. The property will be in touch after booking.

Please note that this property does not have an elevator/elevator. The 3 levels are accessible via stairs only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1184 reviews
Cleanliness: 6.98
Service: 8.45
Location: 9.49
Room Quality: 7.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 7.48
Overall Experience: 8.45
R
Rolf • solo_traveller • de
8
Gern wieder
Pros:

Gute Lage und sehr sauber

Cons:

Matratze durchgelegen und an fünf Uhr morgens LKW vor dem Fenster, laut.

2026-03-21 • via Nuitee
C
Caitlin • couple • nz
4
In a really good location, but the shared facilities need more attention.
Pros:

In a good location close to public transport and short walk from Harbour. The gentleman at the front open enter was very sweet.

Cons:

The bathrooms were never cleaned properly. Often paper towels and toilet paper were topped up but the toilet was only cleaned twice while there. Obviously mess is caused by other tenants but shared facilities should have extra care in cleaning. The fire alarm also went off twice during our stay and when it went off at night there was no one to contact and we were outside for 30 minutes waiting for the fire brigade over a false alarm.

2026-03-20 • via Nuitee
A
Anthony • extended_group • gb
3
Unfortunately have a return stay booked this week,not looking forward to it.
Pros:

Not much,kitchen area,ok just a microwave,kettle and two chairs was ok Good bakery/coffee shop next door

Cons:

Sullen staff at reception,could have done with pressing her shirt,doesn’t give a good impression!Me too ed twice that the drain in the shared bathroom was filthy,full of hair both down the plug and on top,rather than getting it cleaned she called out the plumbers,so the drain itself was clean but the cover was still filthy!Inside the shower door runner was brown and gungy,yuck.asked for a ground floor was put on 1st 3 mid seventy year olds having to carry up large suitcases with no offer of help was not fun,noticed later that the young Asian girls were helped.Restaurant next door emptying their bottles into the bin between 10:30-10:45 each night.Had a shock late one evening to find a woman staring into our room,they were occupying room next door and were inviting friends for a drink,they were as surprised as we were!this meant that we had to keep the shutters closed during the whole of our visit.

2026-03-19 • via Nuitee
M
Megan • solo_traveller • gb
6
Great location, comfortable but no atmosphere.
Pros:

The Jensen is in a great location but I have stayed here many times over the past few years and it's really starting to need some maintenance.

Cons:

The bathrooms could have been much cleaner and the tap in the shower was very loose which meant I couldn't get hot water. Gernerally it could do with a paint job. The person on the front desk seemed very disinterested. The staff used to be really bright and friendly but this guy was sat looking at his phone.

2026-03-19 • via Nuitee
W
william • solo_traveller • gb
5
Nobody there to help
Pros:

Good location, room ok

Cons:

Television didn't work, no reception to complain to, they close at 3pm. I couldn't log into WiFi. I called on the intercom and the girl offered no help at all. She actually said 'maybe you should have paid more money and got a better hotel '!!

2026-03-17 • via Nuitee
C
Cini • solo_traveller • au
10
Clean convienent location , be prepared for bathroom if someone in there. There is a few.
Pros:

Clean , location helpfull staff :)

Cons:

Some noise from outside air cons from window.To be expected.

2026-03-16 • via Nuitee
P
Paul • solo_traveller • au
10
Enjoyable comfort , great location.
Pros:

Location and style

2026-03-15 • via Nuitee
T
Tuffley • solo_traveller • au
8
Pros:

Price location

Cons:

You get what you pay for

2026-03-15 • via Nuitee
F
Frederick • solo_traveller • gb
8
Lovely area and transport links were very good
Pros:

Easy access arrived early and staff were very helpful

2026-03-15 • via Nuitee
J
James • solo_traveller • au
8
2026-03-13 • via Nuitee
金飚 • couple • cn
2
不是太好的体验
Pros:

地点不错，出门就是超市，李火车站夜部算远

Cons:

下雨房间竟然漏水

2026-03-13 • via Nuitee
Z
Zheng • family_with_children • cn
8
2026-03-12 • via Nuitee
J
Josh • couple • au
8
2026-03-11 • via Nuitee
K
KEITA • couple • jp
8
アパートに下宿してるような部屋
Pros:

ロケーションが抜群です。周辺にはおしゃれなカフェも多くスーパーも近いです。キングスクロス駅まで徒歩5分程度、駅前から少しだけ離れているので騒がしさもありません。
ボンダイビーチに行きたいならキングスクロス駅から列車。オペラハウスに行きたいなら歩いてもいいしバスでもいい。

Cons:

細長い建物ですが全体的に白が基調で天井も高く大きな鏡もたくさんあるので狭くは感じません。
ただし年季はそれなりなのか少し部屋がカビ臭く臭いました。またせっかくスーパーがすぐそばなのにキッチンがないのも残念でした。
シャワールームとトイレが一体で各フロア1つなので、シャワーに入られちゃうとトイレに行けません。
トイレットペーパーも予備は置いてないので少し心許なかったです。

2026-03-11 • via Nuitee
G
Guy • solo_traveller • ca
5
probably better options out there
Pros:

location is really good.

Cons:

rooms were beyond tiny, and beds so uncomfortable it was shocking. staff doesn't take care of guests luggage and leaves them just stranded while going on errands. for the price here you can get a queen room in surry hills, which i would do easily instead of coming back

2026-03-11 • via Nuitee
C
Caleb • extended_group • au
10
Perfect
Pros:

everything perfect

2026-03-09 • via Nuitee
T
Tara • couple • nz
8
A great stay in the Jensen. Great location with easy access to transport. Clean rooms.
2026-03-09 • via Nuitee
A
Anja • couple • de
10
Das Zimmer ist sauber . Ich würde die Unterkunft auf jeden Fall wieder buchen
Pros:

Super zentrale Lage, Zimmer sehr sauber und schön

Cons:

Die Zimmer sind sehr hellhörig

2026-03-09 • via Nuitee
C
camilo • extended_group • au
9
2026-03-08 • via Nuitee
C
Courtney • extended_group • ca
8
Simply Modern, Great Location
Pros:

Location was convenient and perfect. Decor throughout the hotel is modern and nice. Good price for Sydney.

Cons:

No elevator, front reception staff just ok, room very small,

2026-03-06 • via Nuitee