The Jensen Potts Point

Staff. There was noone there when we tried to check in, I had to go to another hotel to get the information I needed. My TV didn't work, there was noone to talk to about the problem. I called on the intercom and the girl was completely uninterested. Awful customer service.

the doors had to be forced shut sometimes and i wish you guys sort of soundproofed the rooms as the outside kept us up quite a lot due to nearby pubs and strip clubs

Wet bathroom floor to share

The bed beds replacing urgently! Does slam so it's very noisy.

The shower was broken, the room was pretty dirty and the staff were very unfriendly. Especially the front of house person. Very expensive for bad quality

La propreté n'était pas optimale, la chambre n'est pas lumineuse et l'isolation phonique est assez médiocre.

Matratze durchgelegen und an fünf Uhr morgens LKW vor dem Fenster, laut.

The bathrooms were never cleaned properly. Often paper towels and toilet paper were topped up but the toilet was only cleaned twice while there. Obviously mess is caused by other tenants but shared facilities should have extra care in cleaning. The fire alarm also went off twice during our stay and when it went off at night there was no one to contact and we were outside for 30 minutes waiting for the fire brigade over a false alarm.

The bathrooms could have been much cleaner and the tap in the shower was very loose which meant I couldn't get hot water. Gernerally it could do with a paint job. The person on the front desk seemed very disinterested. The staff used to be really bright and friendly but this guy was sat looking at his phone.

Sullen staff at reception,could have done with pressing her shirt,doesn’t give a good impression!Me too ed twice that the drain in the shared bathroom was filthy,full of hair both down the plug and on top,rather than getting it cleaned she called out the plumbers,so the drain itself was clean but the cover was still filthy!Inside the shower door runner was brown and gungy,yuck.asked for a ground floor was put on 1st 3 mid seventy year olds having to carry up large suitcases with no offer of help was not fun,noticed later that the young Asian girls were helped.Restaurant next door emptying their bottles into the bin between 10:30-10:45 each night.Had a shock late one evening to find a woman staring into our room,they were occupying room next door and were inviting friends for a drink,they were as surprised as we were!this meant that we had to keep the shutters closed during the whole of our visit.

Television didn't work, no reception to complain to, they close at 3pm. I couldn't log into WiFi. I called on the intercom and the girl offered no help at all. She actually said 'maybe you should have paid more money and got a better hotel '!!

Some noise from outside air cons from window.To be expected.