Hotel Green Plaza Hakone

Hotels
8.3 (2525 reviews)
Sengokuhara 1244-2 , Hakone , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Fantastic onsen
Beautiful views of Mount Fuji
Cons:
Rooms are outdated
Buffet variety could be improved

Categories

Cleanliness
7.55
Some reviews indicated that the hotel is a bit worn down, especially in the bathrooms.
Service
9.05
The staff received praise for their friendliness and helpfulness.
Location
9.05
The location is highly rated for its proximity to Mount Fuji and nearby attractions.
Room Quality
7.55
Several reviews mentioned that the rooms are old and in need of renovation.
Amenities
8.55
The onsen was frequently highlighted as a fantastic amenity.
Value for Money
8.05
Generally considered good value, but some aspects need improvement.
Food and Beverage
8.05
Food quality was mostly praised, although some guests noted a lack of variety.
Overall Experience
8.55
Most guests had a wonderful experience overall, enjoyed the atmosphere and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:33

Property Description

Scenic Hot-Spring Baths with Mount Fuji Views

Modern Rooms with Traditional Touches

Convenient Location and Nearby Attractions

Immerse yourself in luxury at Green Plaza Hakone, where you can soak in open-air hot-spring baths overlooking majestic Mount Fuji. The hotel's modern rooms feature LCD TVs and private bathrooms, along with traditional tatami flooring for a touch of authenticity. With a prime location just minutes away from Ubako Station and various attractions such as Ashinoko Lake and Pola Art Museum, your stay promises both relaxation and exploration. After a day of sightseeing, unwind with a massage or sauna session, or indulge in a delicious buffet meal. Book your stay now and experience the beauty of Hakone firsthand.

Important information:

Both dinner and breakfast will be served as buffet.

Please note dinner cannot be served after 20:30.

Please note, special requests for meals such as vegetarian or halal meals cannot be accommodated.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 19:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 2525 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.55
H
He • solo_traveller • cn
10
美好
Pros:

房间能看见富士山，太美丽了，温泉也能看见富士山，太美丽了，庭院也能看见富士山，太美丽了

2026-02-14 • via Nuitee
A
Anastasia • solo_traveller • ru
10
2026-02-14 • via Nuitee
S
Sugizaki • extended_group • jp
10
Pros:

スタッフの方の雰囲気が良く、案内もスムーズだった。
朝食のビュッフェがとても美味しかった。
部屋に水の用意等もあり、快適に過ごせた。

Cons:

エアコン？のリモコンがないので、思いの外暑くて定期的に窓を開けなければいけなかった。

2026-02-14 • via Nuitee
R
Rachel • family_with_children • us
9
Lovely family stay!
Pros:

The property is a bit dated, but it was very clean and the staff were friendly and helpful. The onsen was terrific. Loved the view of Mt Fuji while soaking in the onsen before breakfast!

Cons:

There is nothing in the area in terms of shopping or restaurants so coming by car is advised.

2026-02-14 • via Nuitee
A
Ai Yeak • solo_traveller • fr
10
2026-02-14 • via Nuitee
E
Edgar • couple • co
9
2026-02-12 • via Nuitee
K
Kaiyrbolat • couple • kz
9
Great dinner, Onsen, Fuji view, and cleanliness. But staff approach is 7/10.
Pros:

Onsen, Fuji view and cleanliness of the hotel

Cons:

We arrived at 11 am. And had to wait until 15:00 exact time in the lobby. However the rooms were ready, we could be given our rooms earlier. Instead of making us wait and sit in the lobby for 4 hours.

2026-02-12 • via Nuitee
P
PIT KEONG • couple • us
9
Nice
2026-02-12 • via Nuitee
L
Luke • family_with_children • gb
8
Very pleasant
Pros:

The choice of food in the buffet was excellent and the rooms were well appointed and clean. The Fuji view from the onsen was also decent, as advertised.

Cons:

The shops could have stayed opened longer.

2026-02-11 • via Nuitee
M
Michael • solo_traveller • us
9
Pros:

The buffet dinner was exceptional, and met all the needs of my group. The views of Mt. Fuji were superb, and the onsen facility was very nice. The staff went above and beyond to mail a forgotten object from someone in my group to our next location in Japan.

2026-02-11 • via Nuitee
N
nat • family_with_children • au
6
2026-02-11 • via Nuitee
K
KAZUSA • family_with_children • jp
5
2026-02-10 • via Nuitee
J
Jorge • family_with_children • ar
9
Altamente recomendable
Pros:

Desayuno y cena muy buena y abundante. La habitación con vista al Mte Fuji excelente y la más amplia de la mayoría de los hoteles. Recepción muy buena

Cons:

Nada

2026-02-09 • via Nuitee
A
Anne • family_with_children • au
10
Pros:

Huge room, amazing dinner & buffet breakfast included, fantastic onsen with views of Mt Fuji. Close to great tourist attractions

Cons:

Nothing

2026-02-09 • via Nuitee
A
Alexandre • couple • fr
10
2026-02-08 • via Nuitee
S
Scott • couple • us
5
Pros:

Great view of Mt. Fuji and really nice in-room Onsen. Very kind and welcoming staff

Cons:

Their support around transit options could be better — the hotel suggested to us we walk to a bus stop to get to Odawara train station when leaving the hotel, but the walk was incredibly rocky / snowy and not at all suitable for luggage (one of our bags is now damaged), would have appreciated better guidance or a shuttle. Also, food was just okay (many items were lukewarm and didn’t seem fresh)

2026-01-30 • via Nuitee
沈 • couple • tw
10
Pros:

房間能看到富士山，以及150日圓的溫泉費可以泡好幾次，cp值高；早晚餐的自助餐也是超級棒，物超所值。

Cons:

房價部分稍微有點老舊，睡起來稍微不舒服

2026-01-28 • via Nuitee
M
Melody • family_with_children • gb
10
Pros:

The view of Mt Fuji from our room was spectacular. The onsen was a fabulous experience, and also looked over towards Mt Fuji.

2026-01-27 • via Nuitee
A
Angela • family_with_children • au
10
A beautiful stay with beautiful views and an extremely convenient location.
Pros:

The dinner and breakfast buffets were amazing and included in our stay. The location was perfect for exploration as it backed onto the cable car, with a shuttle provided as an option to avoid the very short walk.

Cons:

The outdoor hot tub in one of the rooms was too much trouble to fill, but had we stayed longer we might have tried. The public onsen was so lovely, it made up for this.

2026-01-26 • via Nuitee
G
giulio • solo_traveller • it
8
2026-01-23 • via Nuitee