Swissôtel Makkah

Hotels
•
Accor
8.6 (201 reviews)
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955 , Makkah , SA
966-12-5718000

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Facilities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Excellent location
Great service
Cons:
Small rooms
Inconsistent front desk service

Categories

Cleanliness
8.25
Mixed reviews with some mentioning cleanliness positively, but a lack of specific mentions.
Service
9.05
Overall positive sentiment regarding service, although one review mentioned very bad front desk service.
Location
9.25
Multiple positives regarding the location, particularly its proximity to Masjid al-Haram.
Room Quality
7.75
Comments on small and outdated bathrooms affected overall sentiment regarding room quality.
Amenities
8.25
While there are good service mentions, the lack of a spa was noted as a negative.
Value for Money
8.75
Positive mentions on value in relation to its location.
Food and Beverage
8.75
Some positive comments on dining options but suggestions for improvement were made.
Overall Experience
8.75
Predominantly positive experiences shared, with suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:07

Property Description

Luxurious Accommodations
Stay in one of the 1487 air-conditioned rooms with complimentary wireless internet and private bathrooms with toiletries.

Dining and Drinking Options
Enjoy a meal at the restaurant, sip your favorite drink at the bar/lounge or opt for 24-hour room service. Buffet breakfasts are served daily for a fee.

Convenient Amenities
Take advantage of the business center, express check-in/out services, and a roundtrip airport shuttle. Abraj Al Bait Hajar Tower and Great Mosque of Makkah are just a short walk away.

Book now for a centrally located and luxurious stay in Makkah at Swissôtel Makkah.

Important information:

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Guest Reviews

8.6
Based on 201 reviews
Cleanliness: 8.25
Service: 9.05
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 8.75
F
FARRAH • family
10
Pros:

Clean and comfortable

2025-10-12 • via Nuitee
A
Abdo
10
Pros:

It is a little too much to walk you have to go to the clock tower to go to the haram other than that it was a perfect stay.

2025-10-12 • via Nuitee
M
mohamed
10
Pros:

Everything in the Hotel is excellent

2025-10-09 • via Nuitee
D
Dheya • family
2
Pros:

don’t book on line because they won’t give you your money back if you cancel your trip i booked on line and i paid extra for free cancellation by the end of the day they won’t give me my money back because this hotel is not refunding hotel i have bad experience with them they give me hard time

2025-10-06 • via Nuitee
H
Hazem
4
Pros:

The restaurant manger was so rude and he doesn't know how to deal with customers
He’s had very bad experience

2025-10-05 • via Nuitee
S
Syeda
10
Pros:

Easy access to thr masjid, mall and shops. Great location.

2025-10-05 • via Nuitee
A
Aslam Ismail • family
8
Pros:

Saifullaah on our 10th floor was amazing and attentive to our needs!

2025-10-02 • via Nuitee
S
Sabrina • family
10
Pros:

Cozy place to stay

2025-09-30 • via Nuitee
Z
Zekria • family
10
Pros:

Great stay, excellent customer service and very close to masjid al haram.

2025-09-26 • via Nuitee
M
Mohammed • partner
10
Pros:

Great location

2025-09-26 • via Nuitee
T
Tahir
2
Pros:

Very bad front desk service terrible

2025-09-25 • via Nuitee
M
Mohamad
10
Pros:

Greate

2025-09-24 • via Nuitee
M
MOHAMED • family_with_children
10
Pros:

good place near to HARAM

2025-09-23 • via Nuitee
L
Larry
10
Pros:

Would stay again

2025-09-22 • via Nuitee
M
Mohammed
10
Pros:

Amazing hotel

2025-09-22 • via Nuitee
U
USMAN
10
Pros:

Clean and good service

2025-09-22 • via Nuitee
M
Muhammad Mansoor • family_with_children
6
Pros:

If you are planning for Umrah or Ziyarat, Swissôtel Al Maqam is by far the better choice. The location is excellent – one of the closest hotels to Masjid al-Haram. It has two very convenient access points: one through the Abraj Mall and another that leads directly to the Haram. The lifts are very fast, which is a big help during peak prayer times. Although the cleaning service is a bit slow, the location and convenience make it an ideal hotel for Umrah.

On the other hand, Swissôtel Makkah is not a good option compared to Al Maqam. The location and access are less convenient, and overall the experience feels weaker. If you have to choose between the two, always go for Swissôtel Al Maqam.

2025-09-20 • via Nuitee
S
Salman • family
10
Pros:

Nice

2025-09-19 • via Nuitee
S
Sumaira
8
Pros:

Everything was great. Bathrooms are quite small thoguh

2025-09-15 • via Nuitee
M
Mashtura • family
4
Pros:

It didnt feel like a 5 star experience. The only good thing about the hotel is the location. It is located in the Clock Tower & very close to the Haram. However, the room was small and the bathroom was extremely small and outdated. The pillows felt like they were old and wouldn't fluff. Extremely disappointed.

2025-09-11 • via Nuitee