Hotel Des Alpes

Hotels
8.6 (2562 reviews)
Furrengasse 3 , Luzern , CH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Terrace
Pets allowed
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Small bathrooms
Hard luggage access

Categories

Cleanliness
8.61
Consistent mentions of cleanliness and polite service across reviews.
Service
9.08
Staff were described as friendly, helpful, and welcoming.
Location
9.12
Highlighted as perfect with proximity to attractions and views.
Room Quality
8.07
Rooms are generally comfortable but some are noted to be small.
Amenities
8.6
Good breakfast options noted, but some amenities like late check-in were rate negatively.
Value for Money
8.56
Good value for the offered comfort and location.
Food and Beverage
8.11
Breakfast was well received; however, dinner experience was disappointing for one review.
Overall Experience
8.68
Favorable experiences highlighted across reviews with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:52

Property Description

Riverside Charm and City Convenience

Picturesque Views and Comfortable Rooms
Wake up to stunning views of the lake, Chapel Bridge, and Mount Pilatus from your room at Hotel DES ALPES. Some rooms even offer a glimpse of the historic pedestrian zone. Each well-equipped room ensures a comfortable stay, with some featuring balconies for an extra touch of relaxation.

Delicious Breakfast and Dining Experience
Start your day with our à la carte breakfast offering, available until 10:00 am. As a bonus, enjoy a CHF 18.50 value voucher for any consumption in our riverside restaurant. Indulge in a delightful dining experience while soaking in the scenic surroundings.

Prime Location for Exploring Lucerne
Conveniently situated near key attractions like the Chapel Bridge, Sights, Culture and Congress Center Lucerne (KKL), and the train station, Hotel DES ALPES is the perfect base for exploring the beauty of Lucerne. Book now for an unforgettable stay!

Important information:

Please note that the hotel entrance is located at Furrengasse 3, at the rear of the building. The entrance at the lakeside is the restaurant's.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.

Please note that pets are allowed for a CHF 25 fee per pet per night.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 2562 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
E
Eva • solo_traveller • ch
9
Ich würde dieses Hotel unbedingt weiterempfehlen.
Pros:

Sehr schönes, gepflegtes Zimmer, zentrale Lage, sympathische Dame am Empfang

Cons:

Es gibt ein fantastisches Restaurant. Leider kann man kein Essen aufs Zimmer bestellen. Immerhin kann man es abholen.

2026-10-31 • via Nuitee
T
Thomas • couple • ch
10
Gerne wieder
Pros:

Sympathisches Hotel mit super freundlichem herzlichem Personal

Cons:

zwangsläufig ist in einem so alten Gebäude nicht alles möglich, insbesondere ist die Zimmergrösse gegeben. Das hat aber nichts an der Qualität geschmälert. Man weiss das, wenn man in einem Hotel bucht, das in einem historischen Gebäude ist.

2026-10-31 • via Nuitee
K
kevin • solo_traveller • ch
10
Sehr gerne wieder super Preisleistung
Pros:

Es war sehr toll dort.

Cons:

Nichts

2026-10-31 • via Nuitee
K
kevin • extended_group • ch
10
Sehr gerne wieder
Pros:

Es gab ein Frühstück à la carte Gutschein.
ÖV war gratis

Cons:

Nichts

2026-10-31 • via Nuitee
R
Renate • solo_traveller • de
10
Pros:

Mein Aufenthalt war perfekt von der Begrüßung bis zur Abreise. Die Mitarbeitenden waren sehr professionelle und herzliche Gastgeber, das Zimmer war perfekt sauber und gemütlich und es war alles da was man braucht. Die Lage gleich an der Kapellbrücke ist fantastisch zentral aber dennoch ruhig (bis auf die Baustelle aktuell tagsüber auf dem Kapellplatz, aber dafür kann das Hotel ja nichts). Das A-la- Carte- Frühstück ist auch super, sehr zu empfehlen. Ich war rundum zufrieden und komme sehr gern wieder.

2026-10-31 • via Nuitee
D
Denis • solo_traveller • de
9
Schönes historisches Hotel in bester Lage
Pros:

Tolle Lage, frisch renoviertes Zimmer, ganz freundliche junge Frau, Luzerner Urgestein, am Empfang

Cons:

Etwas hellhörig

2026-10-31 • via Nuitee
Y
Yernazar • solo_traveller • kz
7
Book this hotel only without breakfast. It isn’t worth.
Pros:

The location is great: 5 mins walk from the train station, all the tourist attractions are nearby.
The rooms are spacious and clean.
The view from the window is beautiful- it looks out over the river.

Cons:

Breakfast. They provided with 18.5 CHF voucher which is only enough for coffee + croissant.

The staff at the restaurant were also very rude. The male waiter asks me “Sir, do you need help?”, my answer was “no, thanks”, and he replies with a rude tone of voice “Sir, we are here to help!”. What does this even mean? Is getting help mandatory at the restaurant? Even if this is a language problem, why did he speak with a rude tone?

2026-10-31 • via Nuitee
P
Patricia • couple • us
9
Beautiful Lucerne stay! Worth it to stay in Old Town of Lucerne, very charming and quaint!
Pros:

We loved that the hotel was right on the river in Lucerne. Our room was a balcony room, which was very nice. It is walking distance from the train station.

Cons:

We liked everything

2026-10-31 • via Nuitee
B
Barry • couple • us
10
2026-10-30 • via Nuitee
R
Rosie • solo_traveller • ph
8
2026-10-30 • via Nuitee
M
Marcel • couple • ch
9
Schöner Kurzaufenthalt.
Pros:

Zentrale Lage - freundliches Personal.

Cons:

Frühstück erst ab 07:30 Uhr.

2026-10-30 • via Nuitee
T
Tereza • couple • cz
8
2026-10-29 • via Nuitee
G
ghizlane • solo_traveller • ma
10
Bets hotel best location everything is on the point
Pros:

Best of the best

Cons:

Ras

2026-10-29 • via Nuitee
A
Anne • solo_traveller • fr
7
2026-10-28 • via Nuitee
J
Julia • solo_traveller • de
9
Zentral, besonders, zuvorkommend
Pros:

Tolle Lage (Blick auf die berühmte Brücke Luzerns, nahe am Hbf), schöner Altbau mit neuen Sanitäranlagen, geräumiges Zimmer, gute Ausstattung (Kaffeemaschine im Zimmer, Kühlschrank). Statt Frühstück konnte flexibel (für die Teilnahme am Luzerner Marathon) eine Verpflegung to Go abgeholt werden - toller Service!

2026-10-28 • via Nuitee
H
Hayam Medhat • solo_traveller • qa
8
2026-10-28 • via Nuitee
L
Louise • couple • gb
9
Pros:

Amazing location overlooking the famous bridge. Staff were really helpful. Good value for money.

Cons:

There were two pipes in the room which were boiling hot this meant the room was a bit stuffy.

2026-10-28 • via Nuitee
M
Mauricio • solo_traveller • co
10
2026-10-28 • via Nuitee
S
Shelmerdine • solo_traveller • us
10
Great place and the breakfast was amazing!
Pros:

How great the breakfast was, the location, the staff! Highly recommend

Cons:

If u open the windows during the night u can hear everything. Ir can be a bit noisy

2026-10-28 • via Nuitee
I
Irina • family_with_children • ro
9
A fost plăcut pt o noapte.
Pros:

Este bine situat .
Aproape de gara si centru ,pe malul lacului.

Cons:

Baia foarte mica.

2026-10-27 • via Nuitee