Hotel Des Alpes

Hotels
8.6 (2184 reviews)
Furrengasse 3 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Small bathrooms
Hard luggage access

Categories

Cleanliness
8.61
Consistent mentions of cleanliness and polite service across reviews.
Service
9.08
Staff were described as friendly, helpful, and welcoming.
Location
9.12
Highlighted as perfect with proximity to attractions and views.
Room Quality
8.07
Rooms are generally comfortable but some are noted to be small.
Amenities
8.6
Good breakfast options noted, but some amenities like late check-in were rate negatively.
Value for Money
8.56
Good value for the offered comfort and location.
Food and Beverage
8.11
Breakfast was well received; however, dinner experience was disappointing for one review.
Overall Experience
8.68
Favorable experiences highlighted across reviews with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:52

Property Description

Riverside Charm and City Convenience

Picturesque Views and Comfortable Rooms
Wake up to stunning views of the lake, Chapel Bridge, and Mount Pilatus from your room at Hotel DES ALPES. Some rooms even offer a glimpse of the historic pedestrian zone. Each well-equipped room ensures a comfortable stay, with some featuring balconies for an extra touch of relaxation.

Delicious Breakfast and Dining Experience
Start your day with our à la carte breakfast offering, available until 10:00 am. As a bonus, enjoy a CHF 18.50 value voucher for any consumption in our riverside restaurant. Indulge in a delightful dining experience while soaking in the scenic surroundings.

Prime Location for Exploring Lucerne
Conveniently situated near key attractions like the Chapel Bridge, Sights, Culture and Congress Center Lucerne (KKL), and the train station, Hotel DES ALPES is the perfect base for exploring the beauty of Lucerne. Book now for an unforgettable stay!

Important information:

Please note that the hotel entrance is located at Furrengasse 3, at the rear of the building. The entrance at the lakeside is the restaurant's.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.

Please note that pets are allowed for a CHF 25 fee per pet per night.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 2184 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
T
Tiago Hansel Basile • couple • br
10
2026-02-14 • via Nuitee
A
Amanda • couple • pt
10
Pros:

Tudo foi perfeito, staff gentil e solícito, ótima localização e acomodações ótimas. Também tem o restaurante a abaixo que é uma delícia

2026-02-14 • via Nuitee
C
Carol-Lyn • couple • ca
10
The location was great. So convenient for viewing Fasnacht events
Pros:

Location was great

Cons:

The service at dinner wasn’t good

2026-02-14 • via Nuitee
D
Di Folco • extended_group • it
7
2026-02-12 • via Nuitee
A
Ariane • solo_traveller • ch
10
An outstanding location - the extra charge for view of the Reuss River was worth it.
Pros:

I had a medical emergency and Hannah was so very kind and helpful.

Cons:

Everything was lovely. I could not believe how shiny the faucets were in the bathtub. As if they were installed yesterday

2026-02-12 • via Nuitee
L
Lorna • family_with_children • us
7
Pros:

The restaurant was the best part

Cons:

A little warning about Carnival

2026-02-12 • via Nuitee
S
Suti • extended_group • au
10
3 times stay there and always the best in everything
Pros:

Excellent

Cons:

Nothing

2026-02-12 • via Nuitee
R
Rosa • solo_traveller • ch
10
Immer wieder gerne!
Pros:

Das Hotel Des Alpes ist eine echte Perle der Hotellerie! Unglaubliche Lage, hervorragendes Preis-Leistungs-Verhältnis und absolut top Zimmer. Ich habe sogar ein Upgrade auf ein Zimmer mit Blick auf den Fluss erhalten – ein wunderbares Extra.

Die Zimmer sind stets blitzblank sauber und sehr geräumig (selbst die Einzelzimmer!). Ich war bereits zum zweiten Mal im Des Alpes und es ist definitiv meine erste Wahl, wenn ich in Luzern übernachte.

Leider hat es dieses Mal zeitlich nicht fürs Frühstück gereicht – das hole ich beim nächsten Aufenthalt ganz bestimmt nach.

2026-02-11 • via Nuitee
H
Hans • solo_traveller • ch
9
2026-02-11 • via Nuitee
S
Sarah • couple • ch
10
2026-02-11 • via Nuitee
S
Samira • extended_group • us
10
Best sleep ever had in hotel, bed was so comfortable an so clean, location is 5 minutes from train station. Staff was we
Pros:

Location is prime right in front of old bridge !

Cons:

Nothing, maybe the night noise but that was because of the fase parade.

2026-02-10 • via Nuitee
D
Denise • couple • gb
9
2026-02-10 • via Nuitee
L
Lorian • couple • br
10
Perfeita
Pros:

Localização espetacular!!!!

2026-02-10 • via Nuitee
S
Sonja • solo_traveller • ch
10
2026-02-08 • via Nuitee
E
Ehrhardt • solo_traveller • us
7
Pros:

Excellent location

Cons:

Too expensive

2026-02-08 • via Nuitee
Z
zhimin • couple • sg
10
2026-01-29 • via Nuitee
I
irene • couple • ch
8
Es war sehr schön. Wir bekamen noch einen Gutschein für das Essen
Pros:

Die Lage und das Personal

Cons:

Kleines Bett.

2026-01-28 • via Nuitee
M
Mehvish • solo_traveller • gb
10
Staff was very very very nice and cooperative, specially Hanna she is outstanding lady with smile and helpful.
Pros:

Everything was very nice ,

2026-01-27 • via Nuitee
H
Heidi • solo_traveller • ch
7
Pros:

Ich bekam ein kostenloses Upgrade.

Cons:

Das Frühstück ist echt abzocke trotz Gutschein; der Service war komplett überfordert und nicht freundlich.

2026-01-26 • via Nuitee
M
Marlies • couple • ch
9
2026-01-24 • via Nuitee