Hotel Laguna Zagreb

Hotels
5.8 (3232 reviews)
Kranjceviceva 29 , Zagreb , hr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Lack of cleanliness
Poor food quality

Categories

Cleanliness
3.55
Numerous reviews mentioned dirtiness and unclean conditions in rooms and bathrooms.
Service
7.05
Some reviews noted friendly staff, but also contained complaints regarding responsiveness.
Location
8.55
Positive mentions of good location and accessibility to transport.
Room Quality
4.55
Many comments highlighted issues with room maintenance and old furniture.
Amenities
5.55
Mention of poor amenities such as lacking towels and broken fixtures.
Value for Money
5.55
Value rated as reasonable but overshadowed by cleanliness and service issues.
Food and Beverage
5.05
Breakfast and food variety received negative feedback, seen as poor quality.
Overall Experience
6.55
Reviews reflect a mixed experience affected heavily by cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:26

Property Description

Convenient Location
Hotel Laguna, conveniently located near the Dražen Petrović Basketball Centre and Dom Sportova Hall, offers easy access to key attractions in Zagreb.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with SAT TV, ensuring a relaxing stay after a day of exploring the city.

Culinary Delights
Indulge in a culinary experience at the hotel's restaurant, featuring a diverse menu of Croatian specialties, international dishes, and vegetarian and kosher options, complemented by a selection of wines and delectable homemade desserts.

Book your stay at Hotel Laguna for a memorable and enjoyable visit to Zagreb.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 14 years old stay for € 17 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.8
Based on 3232 reviews
Cleanliness: 3.55
Service: 7.05
Location: 8.55
Room Quality: 4.55
Amenities: 5.55
Value for Money: 5.55
Food and Beverage: 5.05
Overall Experience: 6.55
G
G9714JSisabellek • Business
2
Dirty and unfriendly
Pros:

Genuinely dirty and unfriendly hotel with rude staff.
TV from the 60s in room that had no signal, air con doesn't work, and thin walls that meant I had to go speak to loud guests opposite me on the corridor past midnight TWICE.

10am check out is awful and I felt very rushed, cleaner tried to enter my room at 9am because they do not provide signs for do not disturb.

The cleaning is only provided every 3 days and I have no idea what they do as the bathroom was mouldy and the shower curtain was a genuine bio hazard. Would never tolerate that level of dirt in my own bathroom!

2025-11-14 • via Tripadvisor
F
Florian • couple • ro
2
Cazarea sub orice prag, rog restituirea banilor
Pros:

Doar pozitionarea față de centru

Cons:

Multă mizerie, piese de mobilier distruse în special la baie, ruginit de și incomplete

2025-10-18 • via Nuitee
R
Romeo • solo_traveller • se
10
2025-10-18 • via Nuitee
R
Robert • solo_traveller • hr
9
Pros:

Ljubqlaznost i lokacija

Cons:

Sve je odlicno

2025-10-18 • via Nuitee
B
bulic • solo_traveller • hr
7
2025-10-18 • via Nuitee
D
Danijela • extended_group • ba
1
2025-10-18 • via Nuitee
L
Lončar • family_with_children • hr
6
Rujan 2025
Pros:

Vrijeme,klima blizina tramvaja,tržnica,nije preskup hotel....

Cons:

Loš izbor TV program,NA meniju bi trebalo biti morska riba bezobziran na doba dana i dane u tjednu....

2025-10-18 • via Nuitee
T
Toni • solo_traveller • hr
5
Pros:

We got what we paid for

2025-10-18 • via Nuitee
S
Sven • solo_traveller • hr
8
Pros:

Dizajn objekta, parking

2025-10-18 • via Nuitee
P
Piotr Zakopiańczyk • solo_traveller • pl
7
2025-10-18 • via Nuitee
J
Jovanovic • solo_traveller • rs
7
2025-10-17 • via Nuitee
N
Nermin • solo_traveller • ba
6
2025-10-17 • via Nuitee
C
Cenic • solo_traveller • at
7
Es war nicht schlecht,möchte nicht abwerten,aber es kann besser sein und werden.
Pros:

Personal war nett.
Lage
Preis
Parkplatz
Zentral
Frühstück

Cons:

Fenster war kaputt(nicht einschließbar).
Wasserhahn war nicht befestigt.
Badetücher waren nicht sauber(habe eigene verwendet).
Etwas Lärm in der Früh.

2025-10-16 • via Nuitee
K
Kazimir • solo_traveller • de
1
2025-10-15 • via Nuitee
• solo_traveller • hr
5
2025-10-15 • via Nuitee
M
matko • solo_traveller • hr
10
Top
Pros:

Sve

Cons:

Nis

2025-10-14 • via Nuitee
T
Tanja • solo_traveller • mk
5
Cons:

Nije bilo grijanja u hotelu a vanjska temperatura je bila niska.

2025-10-12 • via Nuitee
7
780abig • Couples
4
Dirty and outdated
Pros:

Dirty and in severe need of refurbishment - the bathroom was full of stains in the shower, on the sink and in the toilet. The TV, phone, and hair dryer are decades old. The bed was extremely uncomfortable, we could feel the springs. The pictures they show must be from a different hotel, our room was dark and dingy. We hoped that the breakfast would make up for it, but all the hot food was cold.

2025-10-08 • via Tripadvisor
V
Vedrana • solo_traveller • hr
1
2025-10-04 • via Nuitee
O
Orešković • couple • hr
8
2025-10-04 • via Nuitee