Emperor Hotel

Hotels
7.4 (132 reviews)
No. 51 Rua de Xangai, Macau , Macau , mo

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good service from room service
Nice location
Cons:
Issues with cleanliness
Poor breakfast quality
Inadequate service at check-in
Room air quality problems

Categories

Cleanliness
6.81
Issues mentioned with room quality and air quality.
Service
8.28
客房服務送冰塊很快; service at check-in was inadequate.
Location
8.82
位置很好; conveniently located.
Room Quality
6.27
Air quality issues and power outages reported.
Amenities
7.3
Standard quality for this hotel tier.
Value for Money
7.26
Standard quality for this hotel tier.
Food and Beverage
6.81
早餐不好吃; breakfast was not good.
Overall Experience
7.68
Mixed sentiments, with notable issues but some good aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:56

Property Description

Central Location
Located just a short walk from Guia Fortress, Senado Square, and Macau Museum, Emperor Hotel offers convenient access to some of Macau's top attractions.

Modern Amenities
Enjoy spacious accommodation with flat-screen TVs, bathtubs, minibars, and tea/coffee making facilities in elegantly decorated rooms.

Convenience at Your Fingertips
With a 24-hour front desk, free parking, business center, tour desk, car rentals, and babysitting services, Emperor Hotel ensures a hassle-free stay for all guests.

Experience the best of Macau at Emperor Hotel. Book now for a memorable stay!

Important information:

Some floors of the hotel Emperor are under renovation, and the implementation time is from 11:00 AM. to 18:00 PM. Although it does not affect your rest, there may be short-term noise during the period. We feel apologize for the noise and inconvenience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for HK$ 450 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 132 reviews
Cleanliness: 6.81
Service: 8.28
Location: 8.82
Room Quality: 6.27
Amenities: 7.3
Value for Money: 7.26
Food and Beverage: 6.81
Overall Experience: 7.68
R
Ryo • solo_traveller • jp
5
2025-10-11 • via Nuitee
盛富 • extended_group • tw
4
Pros:

客房服務送冰塊很快

Cons:

櫃檯不會操動電腦入住的時候說沒有收到資訊，結果隔了1小時才發現原來有然後房間跳電空氣品質差

2025-08-30 • via Nuitee
S
Sauman • family_with_children • hk
6
2025-08-19 • via Nuitee
Y
YUTAKA • extended_group • jp
8
2025-08-16 • via Nuitee
欣 • family_with_children • cn
5
服务很好环境一般
Pros:

位置很好

Cons:

早餐不好吃，外墙装修窗户被封了，关上空调还是有冷风。

2025-08-08 • via Nuitee
Z
Zusana • extended_group • it
10
Pros:

Excellent and nice place room to stay in Macao.

2025-08-06 • via Nuitee
P
Peter Thomas Kilian • solo_traveller • de
8
2025-07-29 • via Nuitee
R
Rodney • family with young children • ph
8
Excellent Hotel conveniently located
Pros:

Excellent hotel for a short stay in Macau Center. Conveniently located to all the main sights and easy bus pickup to Cotai attractions

Cons:

It was all good

2025-06-10 • via Nuitee
C
Chin • young couple • hk
8
Very good
2023-07-13 • via Nuitee
J
Jamie • group • es
7
Good
2023-07-09 • via Nuitee
T
Tourist53668205106 • Family
2
WORST PLACE EVER
Pros:

Only if I can give a zero star. We arrived over an hour after the check in time and the room was not ready. Reception staff was not helpful and rude. Location is horrible ( VERY dodgy with gamblers/ prostitute ) and we have to wear our mask the whole night as the room / AC filter is too dirty ( filled with allergen !)

2023-05-27 • via Tripadvisor
M
Mr • family with young children • in
5
Passable
2023-05-08 • via Nuitee
B
Benjamin • solo traveller • hk
1
I wouldn’t stay there again.
Pros:

The location was fine but the interaction between staff and customer was poor. No knowledge of the booking, charged for the night, charged for a no show when I actually stayed there. refused to pay back the deposit of $200 macau which I’m still
trying to get chased up.
All in all quote disappointed. I was given an upgrade room and the hotel is dated, quite ages but I expected that.

Cons:

as above.

2023-03-29 • via Nuitee
A
Anonymous • solo traveller • mo
2
Very poor
Cons:

room is very hot

2022-11-04 • via Nuitee
M
MattReece2000 • Solo travel • gb
8
Great One Night Stay
Pros:

I’ve been working my way through all the hotels in Macau via staycations. This one, Emperor Hotel was a nice surprise, renovated, and spruced up I had a very comfortable stay. Paid only 250mop for the room but it was extremely comfortable… well appointed, no lingering musty smell or cigarettes. Very happy, very comfortable, very pleasant… again ? Sure no problem. ⭐️⭐️⭐️⭐️

2021-12-04 • via Tripadvisor
V
Verified traveler
2
Pros:

Thanks

2021-06-01 • via Nuitee
L
Lafayette_30 • Couples
6
Nice hotel
Pros:

Perfect for budget traveller, room is big.There's 7 eleven nearby.Everything is good except the lady staff f.o named Crystal Chio, unfriendly and not smiling. I hope you can train her more of welcoming guest. Thank you...

2021-01-27 • via Tripadvisor
8
8888carminaa • Friends getaway • cn
2
Other guest with room key same as my room
Pros:

Every thing was smooth and fine until the evening comes and i heard someone trying to open my door. Upon checking who is outside the door i found 2 old chinese couple was outside holding roomkeys and key card holder clearly mentioning the same room number that i have. The issue was immediately reported to the front desk, they apoligized but then this is a serious matter as it includes safety and security of their inhouse guests which is the most important thing the hotel must provide.

2020-07-29 • via Tripadvisor
Q
Qabdykarim • Family • kz
6
A place to stay unless u r gambler
Pros:

This hotel is considerably cheaper than most in Macau and close to Grand Lisboa, Senado square, Ruins of St.Paul. Better be prepared that the staff are not best in English. When we were checking in the guy at the reception failed to properly explain the need to confirm my credit card and payment of deposit. Props to senior manager who after that long useless conversation upgraded our room to suite. There is a lot of Chinese traditional cafes outside but there is no European type of service we used to. I mean we declined a dish we didn’t like but the waiter still tried to charge us by threatening to call police. It did not work against us though. Overall the food is ok but treatment of customers is way low.

2020-02-15 • via Tripadvisor
H
HKL • partner
8
Pros:

Buffet breakfast generally ok but some dishes were not refilled.

2020-01-30 • via Nuitee