Kristal Hotel - All inclusive - Fully renovated

Hotels
8.1 (1257 reviews)
Golden Sands , Golden Sands , bg

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean pool
Cons:
Poor cleanliness
Bad food quality
Inconsistent service

Categories

Cleanliness
7.18
Multiple reviews highlighted poor cleanliness with specific mentions of unclean rooms and towels.
Service
9.15
Generally positive feedback regarding staff friendliness, though some reviews noted unprofessional service.
Location
8.19
Mixed reviews about location; while it was convenient, some guests found it too far from the beach.
Room Quality
6.64
Negative feedback about room quality including outdated furniture and insufficient cleaning.
Amenities
8.67
Positive assertions about amenities such as the pool and various activities offered.
Value for Money
8.63
General agreement that the hotel offered good value, though quality did not align with 4-star expectations.
Food and Beverage
7.18
Food quality was often criticized for being bland and repetitive, with limited drink options.
Overall Experience
9.15
Despite some issues, many guests feel positively about their overall stay, indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:01

Property Description

Luxurious Accommodation Choices
Kristal hotel offers elegantly decorated standard twin rooms, cosy family rooms, and spacious superior double rooms, ensuring a comfortable stay for every guest.

Wellness Paradise
Indulge in relaxation at the hotel's wellness zone, featuring an indoor swimming pool, massages, steam bath, hammam, hot tub, and more. Pamper yourself and rejuvenate your senses during your stay.

Convenient Amenities and Activities
From the outdoor swimming pool with a child section to the on-site tennis court, gym, and open-air fitness options, Hotel Kristal provides a range of activities for guests to enjoy. Explore nearby shops, bars, and even an aqua park for a truly unforgettable experience.

Book now to experience the perfect blend of luxury and leisure at Hotel Kristal!

Important information:

During the winter of 2024, a complete renovation of hotel rooms has been done.
All rooms have a new design and furniture, laminated floors and modern bathrooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs BGN 20 per day.

Location

Guest Reviews

8.1
Based on 1257 reviews
Cleanliness: 7.18
Service: 9.15
Location: 8.19
Room Quality: 6.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 7.18
Overall Experience: 9.15
L
Liviu Irinel • family_with_children • ro
8
2026-06-06 • via Nuitee
L
Laurentiu • solo_traveller • ro
9
2026-06-05 • via Nuitee
A
Andrei cristian • solo_traveller • ro
10
2026-06-04 • via Nuitee
C
Constantin • extended_group • ro
9
2026-06-04 • via Nuitee
M
mirea nicolae • solo_traveller • ro
9
Pros:

Total general frumos

Cons:

Salteaua mea, și faianța în bai

2026-06-02 • via Nuitee
M
Mihaela • solo_traveller • ro
10
2026-06-02 • via Nuitee
G
Gabriela • family_with_children • ro
8
2026-06-02 • via Nuitee
P
Paros • solo_traveller • ro
6
Pros:

Curat, mâncare ok

Cons:

Băuturile sunt slabe ( sucurile au gust a pastile, cafeaua e fff slabă și nu da nici un lapte extra), nu are șezlonguri la plaja, animație slabă, muzica live lipsa...

2026-06-02 • via Nuitee
I
Ionescu • extended_group • ro
10
2026-06-02 • via Nuitee
I
Iuliana • family_with_children • ro
9
2026-06-02 • via Nuitee
P
Purnavel • family_with_children • ro
7
Mediocru
Cons:

Lipsa unei parcări decente și faptul ca trebuie să plătești exagerat de mult pe zi, 15 euro ptr un loc de parcare neamenajat la 10 minute distanță de hotel.

2026-06-02 • via Nuitee
S
Stefan • solo_traveller • ro
10
2026-06-02 • via Nuitee
I
Iozefina • family_with_children • ro
8
Balanced review: modern hotel, but with several important areas for improvement
Pros:

The price–quality ratio is very good. The hotel has been recently renovated, and in some areas you can still notice the “new” smell.
The rooms are spacious, and some of those on the upper floors also offer sea views.
The food is fresh and varied, with enough options to suit all tastes, so there is plenty to choose from.

Cons:

Parking spaces are limited, with only around 10–15 available. However, the hotel offers paid parking approximately 400–500 meters away, in a guarded lot, although it is quite difficult to access.
For a 4-star hotel, the drinks are of low quality, with what feels like diluted water and a very limited selection of cocktails. The coffee is also poor and clearly needs to be improved to meet a higher standard.
The biggest disappointment, however, was the bathrooms. They are not finished with tiles, but with painted cement in a dark color, which makes it difficult to assess cleanliness. The lighting is weak, and details such as hair are not easily visible. However, on closer inspection, especially around the shower screen, cleanliness issues can be noticed, which should be urgently addressed.
Additionally, the distance to the beach is quite long, although this may still be acceptable for guests who enjoy walking.

2026-06-02 • via Nuitee
C
Coltan • family_with_children • ro
10
În următorul concediu vom revenii
Pros:

Personalul amabil ,mâncarea a fost ptr toate gusturile

2026-06-01 • via Nuitee
A
Andreia Nicoleta • solo_traveller • ro
9
Ok
Pros:

Piscina interioara

Cons:

Bauturile

2026-06-01 • via Nuitee
A
Ana maria • family_with_children • ro
7
2026-06-01 • via Nuitee
T
TheEforienord • solo_traveller • ro
10
2026-06-01 • via Nuitee
T
TheEforienord • solo_traveller • ro
10
2026-06-01 • via Nuitee
R
Rodica • couple • ro
10
Pros:

Totul

Cons:

A fost totul ok

2026-06-01 • via Nuitee
F
FLORENTINA • extended_group • ro
10
Pros:

Totul a fost de 4 stele

Cons:

Mâncarea un pic mai diversificată

2026-06-01 • via Nuitee