Hotel San Martin

Hotels
8.7 (72 reviews)
Real de Guadalupe 16, Colonia Centro , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Tour desk
Ironing service
Currency exchange
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Cons:
Room Size
Heating Issues
Internet Connection

Categories

Cleanliness
8.65
Cleanliness was noted positively in several reviews, with rooms being described as clean.
Service
9.15
The service was highlighted positively, especially with staff being accommodating and helpful.
Location
9.15
Multiple reviews praised the location as excellent and ideal for sightseeing.
Room Quality
8.15
Room quality received mixed feedback, with some mentioning rooms were small and poor sound isolation.
Amenities
8.15
Amenities noted were basic, with some limitations, such as internet issues and no credit card payments.
Value for Money
8.65
Overall value was perceived as good, justified by the location and cleanliness.
Food and Beverage
8.85
Food and beverage specifics were not mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.85
Overall positive experience with high scores in location and service outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:19

Property Description

Central Location
Hotel San Martin is ideally situated just steps away from the main attractions of San Cristobal de las Casas, making it the perfect base for exploring the city.

Charming Wooden Decor
Experience a cozy stay in rooms adorned with warm wooden decor, offering a comfortable retreat after a day of sightseeing.

Convenient Amenities
Enjoy complimentary Wi-Fi, a furnished terrace to unwind, and an on-site restaurant serving delicious breakfast to start your day right.

Ready to experience the charm and convenience of Hotel San Martin? Book your stay now for a memorable visit to San Cristobal de las Casas!

Important information:

Please note that the first night of the reservation must be paid in advance. Once a booking has been made, the hotel will contact the guest directly to arrange payment by bank transfer.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.7
Based on 72 reviews
Cleanliness: 8.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.85
Overall Experience: 8.85
M
margaret • solo_traveller • gb
8
Great place but not in cold weather
Pros:

Location in San Cristóbal
Nice staff very clean
Good Wi-Fi

Cons:

Cold room no sunshine
Old towels
No cable tv

2026-03-04 • via Nuitee
A
ANA PATRICIA • family_with_children • mx
10
2026-02-23 • via Nuitee
M
Maria Guadalupe • family_with_children • mx
9
Pros:

La ubicación

2026-01-24 • via Nuitee
G
Gabriela Montserrat • family_with_children • mx
10
Acogedora
Pros:

La ubicación es perfecta! Todo cerca

2026-01-20 • via Nuitee
P
Paul • solo_traveller • gb
7
Hotel San Martin is a cheap and cheerful option right on the main tourist strip of San Cristobal.
Pros:

The location is great. The rooms are clean. The showers are hot. Also, I asked for an early check-in as I was coming in from an overnight bus journey and they were able to do it!

Cons:

The internet connection wasn't great.

2026-01-20 • via Nuitee
A
Angel • family_with_children • mx
10
Genial
Pros:

Genial

Cons:

Q solo pude estar dos días

2026-01-19 • via Nuitee
F
Felipe de Jesús • solo_traveller • mx
9
2026-01-19 • via Nuitee
S
Sandra • couple • ch
8
Geeignet für einen kurzen Stopp
Pros:

Es ist mitten im Zentrum
Für die durchreise war es eine gute Unterkunft

2026-01-15 • via Nuitee
S
Sandrine • family_with_children • fr
5
Pros:

L emplacement est super.

Cons:

Chambre petit et humide

2025-12-19 • via Nuitee
F
fong • extended_group • mx
10
2025-12-14 • via Nuitee
Y
Yaraminelia • family_with_children • mx
9
2025-12-06 • via Nuitee
R
Robert • family_with_children • nl
9
Pros:

Locatie kan niet beter

Cons:

Bed was aan de harde kant

2025-11-29 • via Nuitee
M
Moshan • extended_group • mx
8
2025-11-28 • via Nuitee
G
Gonzalo Cueto Navarro • family_with_children • mx
10
formidable
Pros:

Varios excelentes: precio, ubicación, servicios.

Cons:

El internet malo y el que no se pueda pagar con tarjeta.

2025-11-24 • via Nuitee
R
Roxane • couple • fr
2
Dépanne pour une nuit
Pros:

- Le personnel (vraiment très aidant et agréable)
- L’emplacement

Cons:

- Pas d’eau chaude à notre arrivée (problème signaler le lendemain mais nous n’avons jamais vraiment eu de l’eau chaude plutôt tiède et pour une seule douche pas pour deux)
- Lit 2 places très petits avec draps et couvertures pour une personne
- Literie pas assez chaude nous avons du prendre les draps et couvertures du petit lit
- Prise pas adaptée aux adaptateurs (demander une rallonge à l’accueil)
- Chambre froide et vétuste (pas de chauffage)

2025-11-21 • via Nuitee
C
Carolina Del Carmen • family_with_children • mx
10
Pros:

Todo

Cons:

Todo estuvo exelente

2025-11-21 • via Nuitee
D
Daniel • family_with_children • it
10
Pros:

Posizione ottima, personale gentile e disponibile.
La posizione è ideale per muoversi a piedi ovunque.
Le camere sono spaziose e pulite.

Cons:

Se le porte d'ingresso fossero meglio isolate dal rumore sarebbe perfetto.

2025-11-21 • via Nuitee
E
Evgeniy • couple • ru
9
Pros:

Хороший отель на пешеходной улице в центре города. Чисто, все в шаговой доступности. Хорошее место для остановки в путешествии на несколько дней.

2025-11-18 • via Nuitee
C
Christelle • couple • ch
9
2025-11-17 • via Nuitee
K
Koo • solo_traveller • kr
8
2025-11-13 • via Nuitee