Hotel Tsarevets

The receptionist was excellent. As a foreigner, her welcome and kindness was above and beyond, thank you kindly. The rest of the staff were also amazing. I will never forget the woman at breakfast bringing me Mikitsi with icing sugar, and telling me eat…eat, so personal and sweet. The spa is included, except for the turkish bath, and it was clean and refreshing after a long day of travelling. The hottub could of been a little hotter and with more jets, but nevertheless good enough. I would recommend this hotel to anyone, and when I return i will stay here again without a heartbeat!!

First rooom wet mildewed cartep, second room filthy shag, nasty front desk personnel on personal calls, a/c pathetic. Ads look great with. Spa (tepid jacuzzi), worst hotel on trip, 13th hotel a jinx. Would you like it here?

Great Town to visit, hotel is freshly updated. Clean

Clean and very welcoming. Staff helpful and the massage facilities are great. Comfy bed and lovely bathrooms. Reception area beautifully decorated and nice relaxed breakfast experience. Would definitely visit again and recommend it.

Really poor!!! Not an hotel, rather a bunch of rooms with a so called spa. Receptions closes at night and nobody is there to address any situation. Bathroom only has a bathtub for shower without any courtains, so bathroom gets all wet and slippery. Make room concept was poor …. Just “made barely” the bed and dry the bathroom. There is a continuous noise in the bathroom at midnight for a couple of hours coming from the fact the toilet water tank was leaking and when the pump tries to load it again, there is a noise like a trumpet for a few seconds, every few minutes for a couple of hours at midnight. The air con does not work….. at least breakfast was decent.

Do not understand how it got decent ratings because it always not good at all

Beautiful hotel! Clean, esthetic, friendly and conveniently located to the fortress and a short walk to the main road.

This hotel literally has the best towels and breakfast pastries ever ! Thanks for a wonderful stay!

Overall nice place but the floor under ours was in full construction mode. The one thing that bothered us a bit was the toilets which were almost fully see through. It is great to get some privacy. Mattress as well was a bit worn off and ready for a change.
Everything else was good

When travelling to Bulgaria this is the hotel I like to use.

I had an enjoyable stay at the hotel. The location was close to the castle, breakfast was great and I could park my motorcycle in the underground garage.

Can you believe that this hotel is only 3 star, amazing place, very delicious typical bulgarian breakfast. Quite and comfortable room with large bed and AC climatisation.
Very young and friendly staff, large covered and outside parking place.

Hotel called me 3 days before my arrival and asked for deposit. Unprofessinal staff during check-in. Hotel blocked my car in hotel parking, I have to wait long time till they open the gate. 24/7 reception is not available. Left rubbish in my room.

Location

2 night stay. Great location just 5 mins walk to entrance fortifications and also sound and light. Elegant hotel with indoor Spa. Pool, sauna, steam room. Didn’t use as families enjoying. Super breakfast and reception staff particularly good.

Didn’t like how the bathroom and shower were just glass. Zero privacy, n the bathroom door didn’t fully close. The bedroom was covered with carpet, which isn’t favourable since the bathroom door doesn’t fully close theres a solid chance that the water from the shower is getting the carpet wet

Very pleased with our stay!

Awesome small hotel with much more convenience and service than originally expected

The hotel is in the historic city centre, just few metres from the Tsarevets fortress but in a quiet position. Parking for the car is available. The rooms are nice, clean, fully equipped and very comfortable. The breakfast buffet is of a good quality. Lovely.

The whole place is renovated, big and very clean rooms, the breakfast is surprisingly good , nice spa, you can enjoy the view of fortress Tsarevers, very kind girl works at reception. For sure will visit it again on my next trip to the city ! !!!

We really enjoyed our stay. Super friendly morning staff.

Receptionist was extremely rude, we arrived at our check in time of 2pm and was told to go away until 3pm, all we received was attitude and I had to argue that we were silver members and even showed proof our check in was 2pm. The same receptionist was also rude when we asked her to sort out the hot tub as it was luke warm and the water hurts weren’t working, she came in, pushed a button and was moaning that a technician needed to be called whilst walking away with attitude. We didn’t feel that we could ask her anything from there on in. Despite that the hotel was as lovely, clean and well maintained.