AKA Patagonia

Hotels
8.7 (237 reviews)
Gabriel Silva (CAMINO 1) huerto 151 , Puerto Natales , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Terrace
Family rooms
Safety deposit box
Tour desk
Private check-in/check-out
Shared lounge/TV area
Board games/puzzles
See all facilities

Review Highlights

Pros:
Beautiful architecture
Incredible views
Friendly staff
Clean rooms
Cons:
Location is a bit far
Cleanliness issues
Limited food options

Categories

Cleanliness
8.16
Several complaints regarding cleanliness, specifically about a dirty jacuzzi and issues with shower water.
Service
9.63
Many positive reviews highlight friendly and helpful staff, though some users reported inadequate service at times.
Location
8.67
Mixed reviews on location, some found it out of town and inconvenient, while others enjoyed the tranquility.
Room Quality
9.12
Rooms described as nice, clean, and well-appointed, with positive comments about their layout and decor.
Amenities
8.65
Amenities available but some not functioning properly; overall quality appeared good but requires more consistency.
Value for Money
8.11
Some guests felt the pricing was high compared to service quality, particularly with breakfast and limited staff.
Food and Beverage
7.66
Breakfast was noted as basic with some complaints about fruit and processed items, affecting overall dining experience.
Overall Experience
9.63
Overall, guests had a very positive experience, with many recommending the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:08

Property Description

Free Bikes and Outdoor Spaces: AKA Patagonia offers free bikes for guests to explore the beautiful surroundings, along with a garden, shared lounge, and terrace to relax and unwind.

Comfortable Rooms with Mountain Views: Each room at the hotel features a desk, cozy bed linen, and a balcony with stunning mountain views. The private bathrooms are equipped with modern amenities like a shower, free toiletries, and a hairdryer, ensuring a comfortable stay.

Concierge Service and Tour Desk: The property provides a concierge service and tour desk to assist guests in planning their adventures and making the most of their stay in Puerto Natales. Additionally, free WiFi is available throughout the property for added convenience.

Experience the beauty of Patagonia at AKA Patagonia and make your reservation now to enjoy a memorable stay filled with adventures and relaxation.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PUQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for US$45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 237 reviews
Cleanliness: 8.16
Service: 9.63
Location: 8.67
Room Quality: 9.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 9.63
J
John • couple • cl
9
Pros:

Liked the separation between rooms, rather like cabañas but unified by a central elevated board walk.

Cons:

There is no protection from the wind when entering the room. The digital key failed for a couple traveling with us. They were exposed to the wind the whole time, in the dark, while trying to find a solution. After about 15 minutes this problem was resolved by the manager who lives offsite.

2026-05-23 • via Nuitee
M
Martijn • couple • nl
10
Pros:

Nice place, great value for money. Unique hotel with parking space.

Cons:

Hot tub not really hot

2026-05-22 • via Nuitee
Álvaro • extended_group • cl
6
2026-05-15 • via Nuitee
W
Wiliton José • couple • cl
10
Pros:

Todo

2026-05-13 • via Nuitee
J
Joshua • solo_traveller • us
10
Pros:

Privacy, breakfast was delicious and staff very professional and friendly.

2026-05-03 • via Nuitee
F
Fran • couple • ca
10
Lovely/ restful
Pros:

Very comfortable - good breakfast

Cons:

Hot tub temperature variable

2026-05-02 • via Nuitee
M
Maxime O • solo_traveller • ca
10
Pros:

Nous avons adoré le concept.
Le personnel est super 🙂

2026-05-02 • via Nuitee
Álvaro • couple • cl
10
2026-05-01 • via Nuitee
N
Nicolas • couple • cl
10
El staff y el lugar es perfecto para disfrutar lo mágico del lugar . Volveremos sin lugar a dudas
Pros:

El lugar, la tranquilidad y las personas, muy acogedoras y preocupadas. Las habitaciones son un lujo para descansar y disfrutar de la paz del sur . El desayuno espectacular.

Cons:

Es un poco alejado del centro, es algo que nosotros sabíamos y queríamos, pero hay que tenerlo en consideración al momento de ir , de todas maneras en el hotel te dan todas las facilidades, contacto y ayuda para poder moverte por puerto natales.

2026-04-27 • via Nuitee
A
Angela • couple • br
10
Super recomendo!!
Pros:

Super confortável.
Café da manhã ótimo em área bem equipada e com horário flexível.

2026-04-26 • via Nuitee
A
Alexandre • solo_traveller • br
10
2026-04-19 • via Nuitee
J
Juan José • solo_traveller • cl
10
2026-04-14 • via Nuitee
C
Cristian • couple • cl
10
Excelente
Pros:

Nos encantó el lugar con Mi Esposa la tranquilidad, el orden que había la limpieza. El desayuno muy bueno la verdad es que nos sentimos muy cómodos. Además la atención bastante buena. Es un lugar que sin duda Regresaremos. Lo Recomendamos 100%.

2026-04-12 • via Nuitee
C
Cristian • couple • cl
10
2026-04-12 • via Nuitee
H
Helene • couple • dk
9
2026-04-08 • via Nuitee
N
Nicole • solo_traveller • us
8
2026-04-07 • via Nuitee
S
Sabrina • couple • ch
10
Wunderbar
Pros:

Sehr sauber, sehr gute Kommunikation

2026-04-03 • via Nuitee
R
Raimonda • couple • lt
9
2026-03-31 • via Nuitee
F
Filipa • couple • pt
9
2026-03-29 • via Nuitee
E
Erin • extended_group • us
9
Pros:

Our stay at AKA Patagonia exceeded our expectations. The location is very convenient to the airport and city with a 10 min Uber ride. The rooms were modern, spacious, and clean. The dining room was a beautiful space where we were able to hang out, read, and play cards. The breakfast was so generously sized and beautifully plated. And the staff was so friendly and accommodating.

Cons:

We had a couple small issues - the wifi not working, the heat not working - and both were attended to promptly. We didn't have any issues calling Ubers but recommend you do so about 10-15 minutes before you need them to arrive.

2026-03-25 • via Nuitee