Smile Hotel Tokyo Nishikasai

Hotels
7.8 (1745 reviews)
Edogawa-ku Nishikasai 3-15-5 , Tokyo , jp

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Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Staff service
Location convenience
Spacious rooms
Cons:
Cleanliness issues
Inadequate breakfast
Maintenance concerns

Categories

Cleanliness
6.8
Several reviews noted cleanliness issues, including hair in the bath and dirty facilities.
Service
8.8
Staff service was frequently described positively, with no issues reported.
Location
8.8
Many reviews praised the convenient location near stations and restaurants.
Room Quality
7.8
Rooms were mentioned as spacious and generally well-kept, aside from some cleanliness issues.
Amenities
7.3
Amenities were noted to be adequate but some reported issues with appliances.
Value for Money
8.3
Many reviews highlighted good value for the price point of the hotel.
Food and Beverage
6.3
Reviewers expressed dissatisfaction with the breakfast options, stating they were inadequate.
Overall Experience
8.3
Despite some issues, the overall experience was rated positively by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:12

Property Description

Convenient Location
Located in the Edogawa district of Tokyo, Smile Hotel Tokyo Nishikasai is surrounded by parks and attractions, offering a peaceful retreat from the bustling city.

Comfortable Accommodation
The hotel features air-conditioned rooms with modern amenities including free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Diverse Facilities
Guests can enjoy the convenience of on-site dining at the hotel's restaurant, as well as the option of private parking. The multilingual staff, fluent in English and Japanese, are ready to assist with any needs during your stay.

Book your stay at Smile Hotel Tokyo Nishikasai for a relaxing and enjoyable experience in Tokyo.

Important information:

Renovation work will be carried out from 11/05/2026 to 18/12/2026. Guests may experience some noise or light disturbances from 11/05/2026 to 18/12/2026.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 1745 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 6.3
Overall Experience: 8.3
小川 • solo_traveller • jp
8
2026-05-14 • via Nuitee
I
INDIRA • couple • jp
7
Pros:

The flights from Asian Countries usually arrive in the morning. The check-in time is at 15:00hrs. Too much wait until check-in.
Check Out time is 10:00AM.
I am from India. In our country, in all the hotels the check-in and check-out time is same as 12:00 in the afternoon.

Cons:

What I didn't like - the English understanding of the staff was very poor.

2026-05-12 • via Nuitee
S
SHINADA • solo_traveller • jp
7
2026-05-11 • via Nuitee
W
Wakabayashi • couple • jp
7
2026-05-10 • via Nuitee
Y
YURIKO • extended_group • jp
5
まぁまぁでした！
Pros:

ヘアーアイロンなど備品の貸し出しが充実してました。

Cons:

ディズニーランドの利用で宿泊しました。
距離的には近いのですが、電車だと遠回りな路線しかなかったのが残念でした。（ディズニーランドからタクシーで行こうとしましたが、タクシー待ちの人が多すぎて電車を使いました。）

2026-05-08 • via Nuitee
M
MORITA • couple • jp
7
2026-05-08 • via Nuitee
健太郎 • couple • jp
3
2026-05-06 • via Nuitee
T
Takahiro • solo_traveller • jp
6
Pros:

東京メトロ東西線西葛西駅の近くでロケーションが良いことから、東京都内観光には適していると思います。
またコンビニ、ドラッグストア、スーパーマーケットなども徒歩2~3分圏内にあり、非常に好立地かと思います。
相応の築年数が経過したホテルで、今では一般的なオートロック施錠ではありませんでしたが、その分プライスにお得感がありました。

Cons:

フリーWifiはなかったと思います。もしこのホテルでの宿泊をお考えの方でフリーWifiをご希望であれば、一度ホテルにご確認されてはと思います。
今回は喫煙室しか確保できませんでしたが、私自身は非喫煙者なので禁煙室を増やしてほしいと思います。

2026-05-06 • via Nuitee
I
itou • solo_traveller • jp
5
2026-05-03 • via Nuitee
I
itou • solo_traveller • jp
5
2026-05-03 • via Nuitee
M
masato • solo_traveller • jp
7
お手頃の価格。
Pros:

駅に近い。

Cons:

若干狭い。

2026-05-03 • via Nuitee
美穂 • solo_traveller • jp
8
2026-05-01 • via Nuitee
たお • solo_traveller • jp
9
2026-05-01 • via Nuitee
P
Paris • solo_traveller • mx
1
BAD
Pros:

Staff is nice

Cons:

incredibly dirty hotel. Everything is old, but the rooms are a nightmare. There is stains everywhere you look. the bed frame is horribly stained, there’s cigarette burns in the floor, there’s humidity stains in the walls as well as different stains. the rooms have a physical key lock and it feels tremendously unsafe and the fact that they keep reminding you that you NEED TO PLEASE be sure you locked your room doesn’t make it better.

2026-04-29 • via Nuitee
M
Muharrem • couple • tr
10
2026-04-29 • via Nuitee
J
Jahnavi • solo_traveller • jp
5
Pros:

Staff needs TO be trained properly. They treat people with discrimination attitutde

Cons:

Location

2026-04-26 • via Nuitee
N
NANBU • solo_traveller • jp
1
2026-04-24 • via Nuitee
J
Jun • solo_traveller • jp
5
2026-04-20 • via Nuitee
R
Rechiel • couple • jp
7
Well the staff are very polite and nice.
Pros:

Everything is near

Cons:

There is no body towel

2026-04-19 • via Nuitee
W
Wagner • solo_traveller • dk
10
Cozy, confy, friendly and well equipped hotel
Pros:

Everything was amazing. Staff was really helpful and polite even with my broken japanese. Accomodation was great, comfy bed, spacious for a single room and a nice view of the neighborhood from the window. Getting there is super easy, just a straight line from kasai station (1km) or a 3min walk from nishikasai station. Neighborhood is really nice and cozy with many stores and konbini.

Cons:

The only and i say really only not so good thing was the floor from the hall (9th floor). Looked like wet but wasn't but still kind of weird. Room as really clean but some spots were stained, perhaps because it's a smoking room.

2026-04-19 • via Nuitee