Heaven Hotel

Hotels
9.1 (221 reviews)
Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Good value for budget hotel
Cons:
Sheets were stained
Location could be more central
Pool was not working

Categories

Cleanliness
8.85
The rooms were clean and impeccable, but some sheets were stained.
Service
9.85
Staff were friendly and accommodating, contributing to a positive experience.
Location
8.35
Not ideal as it requires a drive to reach the center, but beach accessibility is good.
Room Quality
9.35
Rooms were spacious and well-furnished, with a positive mention of comfort.
Amenities
8.85
Kitchen equipped with necessary appliances, but lacking some basic supplies.
Value for Money
9.35
Spacious for a budget hotel, providing good value.
Food and Beverage
8.85
Nearby mini market offers convenience, but no specific food services mentioned.
Overall Experience
9.35
Overall experience was highly positive with several guests recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 19:01

Property Description

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 3 and older are allowed.
    Children from 3 years old to 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 250 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 221 reviews
Cleanliness: 8.85
Service: 9.85
Location: 8.35
Room Quality: 9.35
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 8.85
Overall Experience: 9.35
P
Pietro CALAMUSA • family_with_children • it
10
2026-03-18 • via Nuitee
L
Lynda • family_with_children • id
9
2026-03-17 • via Nuitee
N
Nikola • family_with_children • be
10
Réservez sans hésiter
Pros:

Au top, propre, spacieux, personnel avenant (la machine à laver ne fonctionnait plus, ils ont lavé nos vêtements et les ont même replié!

Cons:

RAS, notez que vous avez besoin d’une voiture qui se situe à 10min du centre max

2026-02-28 • via Nuitee
M
Marcelo • family_with_children • ar
10
2026-02-24 • via Nuitee
A
Adrian • solo_traveller • us
9
La mejor estancia precio-calidad
Pros:

El personal, en especial Emilio, el chico del Lobby por las tardes, siempre alegre y con ganas de ayudar

2026-02-24 • via Nuitee
P
Patrycja • family_with_children • pl
10
Polecam hotel ! 💛
Pros:

Apartament czysty i przestronny. Personel bardzo pomocny i miły! Po zgłoszeniu przez nas popsutej pralki, zaproponowali nam zrobienie prania.
Gracias !!

2026-02-12 • via Nuitee
P
Paula • couple • us
8
Pros:

Super reasonable price and very nice property; albeit far out w nothing around. Not a big deal because we had a car.

Cons:

Little far from downtown Playa

2026-02-09 • via Nuitee
J
Jose • family_with_children • ca
9
Awesome value, if a bit far from downtown, but that is its own benefit as very quiet.
Pros:

It's insanely good value. Huge room, washing machine & drier.

20 min walk to a nice quiet beach.

You will sleep like a baby, very quiet.

Cons:

It's a bit far away from downtown, so factor in $300 pesos a day to go downtown & back per day. If it's 4 of you, that's peanuts.

2026-01-27 • via Nuitee
J
Juan Manuel • family_with_children • es
10
Moderno y comodo
Pros:

Comodidad, limpieza, ubicación para la zona.

Cons:

Falta de escurridor de platos, trapos y toallitas de cocina NO HAY. Papel de baño sin repuesto.
No estaría mal lamparas en mesilla en cuarto. Con esto será perfecto !!
Revisar estado de lavabos.

2026-01-20 • via Nuitee
Z
Zhanna • family_with_children • ua
8
2026-01-17 • via Nuitee
M
Marlon • extended_group • mx
10
Pros:

LIMPIEZA, CONFORT, AMABILIDAD TODO MUY BIEN

2026-01-16 • via Nuitee
R
Regina • couple • us
10
Heaven is Heaven.
Pros:

The balcony view of the main road. Friendly front desk staff 24/7. Received food deliveries. Walk to the beach.

2026-01-12 • via Nuitee
E
Emmanuel • extended_group • fr
8
Appartement sympathique
Pros:

Stationnement devant la résidence
Proche d une plage gratuite
Grandeur de l appartement
Piscine ensoleillée
Le ménage fait quotidiennement et très bien fait !
Une voiture est nécessaire
Proche 7Eleven et Oxxo c est pratique

Cons:

La direction est un peu trop stricte pour les départs tardifs ( ils sont facturés même pour 1 heure ! )
Le nécessaire de cuisine est un peu limité
L appartement est assez bruyant du fait de la proximité avec la route et la faible isolation phonique
La climatisation est un peu bruyante
Le jour pénètre dans les chambres : masque de nuit nécessaire pour nous

2026-01-11 • via Nuitee
R
Raul • family_with_children • hn
10
Pros:

Un lugar cómodo, seguro, limpio, instalaciones cuidadas, personal amable. Hay una plaza con restaurantes y servicios enfrente que hace que todo sea fácil de conseguir.

Cons:

Es un poco retirado de las playas.

2026-01-08 • via Nuitee
Y
Yareth • extended_group • mx
9
2026-01-07 • via Nuitee
G
Goda • family_with_children • lt
7
2026-01-02 • via Nuitee
L
LUIS GERARDO • extended_group • mx
10
Pros:

Comodidad para mi familia (4 pax)

2025-12-27 • via Nuitee
C
Castrochi • solo_traveller • mx
10
Mcc
Pros:

El departamento

Cons:

Nada

2025-12-26 • via Nuitee
G
Gerhard • couple • ca
9
All over all a pleasant stay but you need a car to get somewhere.
Pros:

Small Hotel, but v ery big apartment with 2 bedrooms and 2 bathrooms + kitchen, comfy beds, AC and fans in every room, balcony and pool.

Cons:

Washing machine did not work, but the staff let us use their washer and dryer. Pots and pans in the kitchen were worn out, Shopping and places to eat close by.

2025-12-20 • via Nuitee
I
Isela Vazquez • family_with_children • mx
10
2025-12-15 • via Nuitee