Casa del Sarto

Hotels
Independent
8 (17 reviews)
12 Via Santa Caterina D'Alessandria, Florence, FI, 50129 , Florence , IT

Children allowed

Facilities

Express check-out
Express check-in/check-out
Wheelchair accessible
Express check-out
Express check-in
Housekeeping on request
Designer stores on site
Shopping mall on site
Art gallery on site
Change of bed sheets (on request)
See all facilities

Review Highlights

Pros:
Fantastic central location
Clean and large apartment
Cons:
Poor service and communication
Cleanliness issues and pests

Categories

Cleanliness
6.5
The property had cleanliness issues, with dirt at the main entrance and a cockroach infestation.
Service
8
Service was poor, with unhelpful contact when issues arose.
Location
7.5
The location was decent but not ideal due to surrounding areas being less safe.
Room Quality
8.5
The rooms looked nice despite cleanliness issues.
Amenities
8.5
Standard quality for this hotel tier.
Value for Money
8.5
Standard quality for this hotel tier.
Food and Beverage
8.5
Standard quality for this hotel tier.
Overall Experience
8
Overall experience impacted negatively by service issues and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:45

Property Description

Amenities
Express check-in, express check-out, laundry facilities

Room Features
Air-conditioned rooms with full kitchens
Complimentary wireless internet and 40-inch LED TVs
Safes, desks, and housekeeping services

Nearby Attractions
Steps from Historic Centre of Florence
8 minutes walk to Fortezza da Basso
Close proximity to Gallery of the Academy of Florence

Book your centrally located stay at Casa del Sarto near the top attractions of Florence!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Accessibility

    No elevators

  • Children and extra bed policy

    Children welcome

See all policies

Location

Guest Reviews

8
Based on 17 reviews
Cleanliness: 6.5
Service: 8
Location: 7.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8
T
Tiffany partner
10
Pros:

Fantastic central location to many sites within easy walking distance making driving unnecessary. The apartment is clean, large and absolutely gorgeous.

2025-08-07 via Nuitee
V
Verified traveler
2
I do not recommend
Pros:

The location is decent, and I would consider staying in this area again, but this particular property was a disappointment. It’s listed on other platforms as well, and while I was aware there was no front desk, we followed the self-check-in instructions and got in without issue.

However, upon arrival, Florence was experiencing a heatwave (39°C), and the air conditioning wasn’t working. The only contact number provided led to someone unrelated to the property, and when we called again, the person was upset and unhelpful. We spent the whole afternoon trying to reach someone for help, which unfortunately impacted our short stay in Florence.

I contacted Hotels.com, and while they tried to assist by calling the owner, they were unsuccessful in getting a response. We had to stay without AC during extreme heat, which made the stay very uncomfortable. It was too late to book another option.

The room was clean and looked nice, but the lack of support and communication significantly affected our experience. I wouldn’t stay here again.

2025-07-31 via Nuitee
A
Alejandro family
2
Pros:

Worst experience ever st Casa del Sarto. The property is so dirty at the main entrance, garbage is kept on the stairs while the building has a serius cockroach infestation and mosquitos. The apartment has a lot of damps on the walls and roof, leaving yellow stains. My 5 year old kid and wife, left the apartment with cough due to such unhealthy environment. Expedia did nothing but apologies, saying that the owner was not open to talk. Took pictures and videos however it seems that at the end nobody cared.

2025-07-22 via Nuitee
L
luis
6
El departamento bonito, La zona no ayuda en nada
Pros:

La ubicación es mala, tienes que pasar por una zona bastante fea que en cualquier momento podría ser peligrosa, el departamento está bien pero no cuenta con elevador y subir maletas es complicado

2025-07-22 via Nuitee
M
Ming ki Maggie
10
Pros:

費羅倫斯這一間,如果你不覺得麻煩要去30sec前面酒店check-in!這個酒店10分好的!
首先他只要走路10分鐘就可以去到中央市場嘗試他們的意大利各路美食!所以飲食問題已經解決!
第二記得去他們後面街那間超市,忘記了什麼名字他們的貨物10分便宜,比起外面的印度小店價錢相宜!
第三他們樓下有個停車場,所以其實可以停車的比較方便
其他的東西應有進入不用說啦
如果佢佛羅倫斯這個可以係首選

2025-06-07 via Nuitee
E
Elyssa partner
10
Pros:

Thank you for having us and for your kind hospitality

2025-05-22 via Nuitee
M
Marwin partner
10
Pros:

In a very good location walking easy to train station and river

2025-05-21 via Nuitee
L
Luis Alfredo
10
Pros:

Buena ubicación cerca a la estación de tren y el centro para conocer

2024-12-22 via Nuitee
J
Juan family
8
Pros:

Nice apartment

2024-07-30 via Nuitee
M
Marcio
6
Pros:

Nice place to stay

2024-06-30 via Nuitee
H
Holly family
10
Pros:

Comfortable beds! Perfect little kitchen.

2024-06-03 via Nuitee
L
Lin
2
Pros:

This property does not have equivalent quality of similar cost hotel. The appliance most do not work. Microwave no work. Washing machine no work. AC no work. Hot water sometimes run out.

2024-05-30 via Nuitee
A
Alyssa family
10
Pros:

Absolutely loved our stay here and wish we were there for more than a few nights. Everything we needed was available, the property was unique and beautiful. Thank you!

2024-05-20 via Nuitee
M
Marc partner
10
Pros:

We really enjoyed our stay. Will definitely recommend to others. Very friendly and went out of their way to make our stay feel special.

2024-05-10 via Nuitee
M
maria teresa
4
ACCESO TERRIBLE, INTERIOR BIEN
Pros:

NO HAY ELEVADOR NOS TOCO UN DEPARTAMETO EN EL 3 ER PISO, POR LO TANTO SI VAS CON UNA MALETA CHICA O BACK PACK NO TENDRAS PROBLEMA DE OTRA MANERA NI LO INTENTES, ESCALERAS SUCIAS OBSCURAS Y ANGOSTAS, UNA VEZ DENTRO DE EL DEPARTAMENTO ESTA BIEN, PERO EL ACCESO ES TERRIBLE.

2024-04-25 via Nuitee
J
Jarrod
10
Pros:

Great property and everything you needed was there

2024-03-24 via Nuitee
H
Howard family
8
Pros:

Good location in the city centre, property is clean and tidy. However, the towel warmer and cooking stove werent working

2024-02-13 via Nuitee