Hotel Canandaigua, Tapestry Collection By Hilton

Hotels
•
Tapestry Collection
8.4 (412 reviews)
205 Lakeshore Drive , Canandaigua , us
+1 585-577-3500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Helpfulness of staff
Cons:
Poor dining experience
Parking fees
Noise issues

Categories

Cleanliness
8.15
Cleanliness was satisfactory, but some comments suggest room for improvement.
Service
8.65
Most guests had a positive view of the staff, though there were some negative encounters.
Location
9.15
The hotel's location was consistently praised, making it very convenient for guests.
Room Quality
8.35
Rooms were generally comfortable, though some noted issues like lighting and space.
Amenities
8.15
While some amenities were nice, issues like the hot tub not being available affected the rating.
Value for Money
8.45
Value for money was affected by the parking charge and dining experiences.
Food and Beverage
7.65
The restaurant received several complaints regarding service and food quality.
Overall Experience
8.65
Overall, guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 15:32

Property Description

Luxurious Accommodation
Hotel Canandaigua, Tapestry Collection By Hilton offers elegant 4-star accommodation with modern amenities like air conditioning, flat-screen TVs, and even rooms with fully equipped kitchens.

Relaxing Facilities
Guests can unwind at the outdoor swimming pool, stay active at the fitness centre, or enjoy a drink at the bar. The sun terrace is the perfect spot to soak up some sun and enjoy the beautiful surroundings.

Dining Experience
Indulge in delicious American cuisine at the on-site restaurant, with options for vegetarians and gluten-free guests. The hotel also offers room service for those who prefer to dine in the comfort of their room.

Book now for a luxurious stay at Hotel Canandaigua, Tapestry Collection By Hilton and experience a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 412 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.15
Room Quality: 8.35
Amenities: 8.15
Value for Money: 8.45
Food and Beverage: 7.65
Overall Experience: 8.65
A
Aydin • family_with_children • us
10
Amazing
Pros:

Perfect spot for a small getaway

Cons:

Nothing

2026-07-25 • via Nuitee
R
Renee • family_with_children • us
6
Excellent location! Decent stay.
Pros:

Location

Cons:

Room was underwhelming. Very basic. Air conditioner unit rattled.

2026-07-24 • via Nuitee
R
Richard • solo_traveller • us
7
2026-07-20 • via Nuitee
I
Ilya • extended_group • us
10
2026-07-18 • via Nuitee
M
Michelle • couple • us
7
Disappointing
Pros:

Everything was clean and well kept on the property when we arrived. The pool area was clean and restaurant too. Our room was semi clean. Bugs had been killed on the corners of the walls and left to dry on the white paint. The shade had black spots on them. I could not make out what it was. Either burned marks or what. Air conditioner must have broken at some point and the wooded in closure was taken off to fix but instead of fixing it properly just laid the wood back to look like it had been secured. I also forgot to mention the spots on the carpeting. When communicating to the manager it really wasn’t addressed but just dismissed it with an apology.
2 bottles of water were left in the room for $3 a piece. We did not drink them. For $6 it was worth purchasing a case. When we had left and I was reviewing my bill I had noticed I was charged for the bottles of water that we had not drank. I called the hotel to ask if they could credit my account. Six dollars isn’t a big deal but it is the point that you can not charge something that someone did not use. The charges have not been resolved. I will be calling the Better Business Bureau to report this.
It’s unfortunate that customers service is what ruined our experience. We will not be returning. I would like to think the we weren’t treated poorly because we booked our stay through Booking.com.

Cons:

Read above

2026-07-18 • via Nuitee
L
Lauri • solo_traveller • us
10
2026-07-17 • via Nuitee
B
Brian • couple • us
7
Cons:

I booked a room with a King size bed but when I got to the hotel, I was told there were none available and had to get a room with 2 Queen beds

2026-07-17 • via Nuitee
J
Jeanne • extended_group • us
10
We had a wonderful weekend
Pros:

Staff here is very friendly and helpful. Our room was very clean and nice snd the location was walking distance to all activities

2026-07-13 • via Nuitee
B
Bailey • couple • us
10
2026-07-10 • via Nuitee
K
Kelly • couple • ca
10
2026-07-09 • via Nuitee
D
dan • couple • il
10
2026-07-08 • via Nuitee
A
Amanda • couple • us
10
Pros:

Location. Well kept. Nice restaurant and good food

2026-07-01 • via Nuitee
A
Abdullah • family_with_children • us
9
2026-06-30 • via Nuitee
G
Georgia • solo_traveller • us
10
2026-06-21 • via Nuitee
J
Jacqualine • extended_group • us
10
2026-06-21 • via Nuitee
S
Susan R • couple • us
9
2026-06-14 • via Nuitee
A
Abigail • couple • us
10
2026-06-10 • via Nuitee
K
Kalon • couple • us
10
2026-06-09 • via Nuitee
J
Jennifer • couple • us
9
2026-06-04 • via Nuitee
M
Michele • solo_traveller • us
10
Walking outside to enjoy the Lake was very relaxing. I will be back again.
Pros:

The location was perfect and the Hotel was lovely. I really enjoyed my visit as I was visiting my daughter, and the location was really perfect. Brunch was great and having drinks at the bar with some appetizers was a perfect way to end the day !

2026-06-03 • via Nuitee