Casa Tortugas Boutique Hotel - A Hidden Gem in Cancun

Hotels
9.1 (653 reviews)
Zona Hotelera, Cenzontle #4 Edificio Naranja , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Beautiful views
Spacious and comfortable rooms
Cons:
Pool cleanliness issues
Distance from restaurants
Pricing concerns regarding included amenities

Categories

Cleanliness
8.49
One reviewer mentioned a pool could be cleaner.
Service
9.96
The staff was described as very friendly, welcoming, and attentive across several reviews.
Location
9
Several reviews mention a nice view and proximity to the beach, but also noted that some areas were far from restaurants.
Room Quality
9.45
Rooms were described as spacious and comfortable with good amenities.
Amenities
8.48
Some amenities like a kitchenette and infinity pool received praise, but there was a mention of lack of breakfast options.
Value for Money
8.94
A reviewer mentioned that for the price, certain amenities could have been better provided.
Food and Beverage
8.49
No specific food service mentioned, although one reviewer suggested providing tea and coffee.
Overall Experience
9.96
The majority of reviews reflect a very positive experience, particularly regarding the ambiance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:11

Property Description

Luxurious Stay at Casa Tortugas Boutique Hotel

Convenient Location: Situated in Cancún Hotel Zone, just steps away from Playa Tortugas beach and the Ferry to Isla Mujeres, our hotel offers easy access to various amenities.

Modern Amenities: Enjoy our outdoor infinity pool, free WiFi, and fully equipped kitchens in all Suites for a comfortable stay.

Attractions Nearby: Explore the vibrant nightlife with Coco Bongo night club only 2 km away. Master rooms offer stunning water views for a relaxing experience.

Book your stay at Casa Tortugas Boutique Hotel now for an unforgettable Cancun getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 653 reviews
Cleanliness: 8.49
Service: 9.96
Location: 9
Room Quality: 9.45
Amenities: 8.48
Value for Money: 8.94
Food and Beverage: 8.49
Overall Experience: 9.96
M
Michelle • couple • us
10
2026-02-14 • via Nuitee
C
cory • couple • ca
9
Pros:

A hidden gem.

2026-02-13 • via Nuitee
D
Demi • couple • nl
9
Inderdaad een hidden gem!
Pros:

Inderdaad een hidden gem!

2026-02-13 • via Nuitee
K
Konstantin • couple • ch
9
2026-02-12 • via Nuitee
K
Klaudia • family_with_children • pl
10
Dziękuję za wspaniały pobyt
Pros:

To miejsce to prawdziwa perełka na mapie Cancun- spokój, piękne wnętrza, wspaniali właściciele, przepyszne śniadania na dachu. Polecam

Cons:

Brak

2026-02-11 • via Nuitee
M
Michaela • couple • at
10
Perfekter Aufenthalt! Tolles Zimmer mit toller Aussicht!
Pros:

Alles! Kann ich wirklich empfehlen!
Alle waren super nett und bemüht. Die Lage fand ich persönlich sehr gut. Weg von der Partyzone.

2026-02-10 • via Nuitee
J
Juan Carlos • solo_traveller • co
10
2026-02-10 • via Nuitee
M
Marie-Thérèse • solo_traveller • ca
9
Un agréable séjour
Pros:

À 2 pas de la gare férovière, autobus de ville pour bouger. La plage Las Tortugas pas loin.
Pas beaucoup de choix de bons restaurants, c’est un coin calme. 2 marchés OXXo
Le personnel est au petit soin.
C’est tenu par une famille.

2026-02-09 • via Nuitee
R
Roland • couple • sk
6
Make sure you stay in the main building, there are two different locations
Pros:

Attention of the staff was good. Noel left us with good impression. We appreciated the late check-out at noon.

Cons:

Our room was ‘across the street’, not in the main building, which came as a surprise. We found the pictures and the information misleading, related to our detached room. We wouldn’t have chosen the hotel under these circumstances. Our location and the room was definitely not a ‘boutique’ experience. Despite the access to the main building, there’s no practical benefit of it, due to the distance. We were told that no room alternatives were available for us.
In our room, we missed a few basics, as (second) bed side table or a basic drying rack.
I’m sure the future guests will appreciate a better ventilation in the room, regulation of the ceiling fan (as the airco is facing the bad directly).

2026-01-31 • via Nuitee
E
Eevi • couple • fi
10
Pros:

Beautiful architercture, cleanliness, the staff, the rooftop. Also, the owners welcomed us themselves on the first day. Also, the pool area was very pretty.

2026-01-31 • via Nuitee
R
Ron Nelson • family_with_children • ch
8
Toller Spot, bisschen teuer aber leider teils renovierungsbedürftige Zimmerausstattung.
Pros:

Tolel Lage, sehr ruhig und schönste Sunsets überhaupt.

Cons:

Sauberkeit nicht so hoch, Möbel und Inventar stark abgenutzt, fast keine Isolationen man hört alles und jeden als stände er direkt neben dir.

2026-01-31 • via Nuitee
G
giovanni • family_with_children • it
10
Casa tortuga è veramente casa
Pros:

Casa tortuga è un gioiello di 20 camere, cosa introvabile nella zona, alex e la mamma lo gestiscono con ogni attenzione, noi abbiamo attraversato l'oceano arrivando in un paese che non conoscevamo per ritrovarci a casa

Cons:

Niente

2026-01-31 • via Nuitee
M
Morgane • couple • ch
9
Great!
Pros:

We love how the owners live on property and are always available! The staff was super nice! The best thing was the rooftop and the view, Amazing!

Cons:

Just sometimes the elevator was a little dirty, but that’s just a small thing compared to the rest which was amazing and clean!

2026-01-30 • via Nuitee
J
Jan • couple • us
10
2026-01-30 • via Nuitee
L
Laura • couple • it
8
2026-01-28 • via Nuitee
P
Pia • family_with_children • ch
10
Pros:

Das Haus ist mit sehr viel Liebe zum Detail gestaltet worden und wird mit der Wärme der Gastgeberfamilie zusätzlich dekoriert. Wir warteten in Cancun 2 Tage auf unseren Flug und haben entgegen alle Erwartungen den Aufenthalt sehr genossen. Nur ein paar Schritte und man ist am wunderschönen Karibikstrand. Das lohnt sich auf jeden Fall auch!

Cons:

Zuerst ist es verwirrend, dass man eigentlich zu Fuss nirgends hinkommt. Dann haben wir Uber genutzt und einige schöne Restaurants sowie das Festland-Cancun besucht. Insgesamt wäre Cancun als Retortenstadt nichts für uns, aber wir sind sehr froh, durften wir den Aufenthalt in der Casa Tortuga geniessen.

2026-01-28 • via Nuitee
A
Avgea • couple • gr
9
A great place to stay
Pros:

This is indeed a family business boutique hotel in a great position with a really nice vibe. We found it to be a lot nicer that the pictures.
A top tier choice, to explore this place. We should have booked our activities, with the help of Alex to ensure the best experience ever.

Cons:

N/A
Maybe we should have stayed at least 2 more days.

2026-01-28 • via Nuitee
L
Laura • couple • it
8
2026-01-28 • via Nuitee
X
Xenia • couple • de
8
Genau was wir gebraucht haben!
Pros:

Die Lage war für unseren Zweck super! Wir sind nur eine Nacht dort geblieben und wollten zur Isla Mujeres. Die Fähre war sehr nah! Unterkunft ist aber gut ausgestattet auch für längere Aufenthalte.
Obwohl es bei den ganzen Hotels gelegen ist, ist die Unterkunft gut versteckt und ruhig.
Schnelle Reaktion bei Fragen und Angelegenheiten.

2026-01-27 • via Nuitee
A
Alexandra • solo_traveller • gb
10
2026-01-26 • via Nuitee