Casa Tortugas Boutique Hotel - A Hidden Gem in Cancun

Hotels
9.1 (653 reviews)
Zona Hotelera, Cenzontle #4 Edificio Naranja , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Beautiful views
Spacious and comfortable rooms
Cons:
Pool cleanliness issues
Distance from restaurants
Pricing concerns regarding included amenities

Categories

Cleanliness
8.49
One reviewer mentioned a pool could be cleaner.
Service
9.96
The staff was described as very friendly, welcoming, and attentive across several reviews.
Location
9
Several reviews mention a nice view and proximity to the beach, but also noted that some areas were far from restaurants.
Room Quality
9.45
Rooms were described as spacious and comfortable with good amenities.
Amenities
8.48
Some amenities like a kitchenette and infinity pool received praise, but there was a mention of lack of breakfast options.
Value for Money
8.94
A reviewer mentioned that for the price, certain amenities could have been better provided.
Food and Beverage
8.49
No specific food service mentioned, although one reviewer suggested providing tea and coffee.
Overall Experience
9.96
The majority of reviews reflect a very positive experience, particularly regarding the ambiance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:11

Property Description

Luxurious Stay at Casa Tortugas Boutique Hotel

Convenient Location: Situated in Cancún Hotel Zone, just steps away from Playa Tortugas beach and the Ferry to Isla Mujeres, our hotel offers easy access to various amenities.

Modern Amenities: Enjoy our outdoor infinity pool, free WiFi, and fully equipped kitchens in all Suites for a comfortable stay.

Attractions Nearby: Explore the vibrant nightlife with Coco Bongo night club only 2 km away. Master rooms offer stunning water views for a relaxing experience.

Book your stay at Casa Tortugas Boutique Hotel now for an unforgettable Cancun getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 653 reviews
Cleanliness: 8.49
Service: 9.96
Location: 9
Room Quality: 9.45
Amenities: 8.48
Value for Money: 8.94
Food and Beverage: 8.49
Overall Experience: 9.96
E
Elvira Akhatova • family_with_children • kz
10
Pros:

Это, пожалуй, самый душевный отель за всё наше путешествие по Мексике.

Здесь чувствуется, что всё сделано с любовью — каждая деталь продумана и создаёт очень тёплую, уютную атмосферу. Отель действительно запоминается.

Отличное расположение, рядом один из лучших пляжей в округе, до которого можно спокойно дойти пешком.

В номере есть кухня со всем необходимым, что делает проживание особенно удобным. Заселение прошло быстро и без каких-либо сложностей.

Отдельно хочется отметить персонал — очень внимательные и доброжелательные. Всегда готовы помочь и ответить на любые вопросы, благодаря чему чувствуешь себя желанным гостем.

Единственный небольшой минус — парковки у отеля не всегда хватает на всех гостей. Но рядом есть бесплатная парковка у пляжа, что вполне решает этот вопрос.

Очень приятное место, куда действительно хочется вернуться.

2026-03-14 • via Nuitee
H
Hannah • couple • us
10
Hermoso e inolvidable
Pros:

Nos atendieron muy bien y nos ofrecieron un hospedaje para recordar para siempre. Tiene algunas vistas increíbles y siempre tenía ganas de desayunar en el café. Las camareras son muy amables y la comida es excelente. La piscina es muy tranquila y para relajarse antes o después de un día en la playa caótica, es espectacular. La playa tortuga está en frente y hay muchas playas que están cerca.

2026-03-13 • via Nuitee
K
Katie • couple • gb
8
2026-03-13 • via Nuitee
M
Martina • family_with_children • de
10
2026-03-13 • via Nuitee
E
Eugene • couple • ie
9
Fab!
Pros:

Recommended!

We had booked 7 nights in the ocean front apartments and were a little surprised when we arrived that our room was not available. The Casa Tortugas staff kindly moved us to a great room overlooking pool and lagoon for a night, and we got our booked room on the beach front the next day. The apartment was excellent, it was very clean and comfortable. We had the top floor apartment, so if you have reduced mobility this may not be for you as there are 46 steps, and there is no elevator. The pool is also a little difficult to get in and out of unless you are agile (I am 66 and a bit slow). The sea view to Isla Mujeres is worth the price alone.

On our departure day of we got a free extra hour for a later check-out, and we were offered use of the pool while we waited for an evening flight. A word of warning here - the bar was closed in the afternoon and there was no toilet (in the end we got to use staff toilet).

Overall I would 100% recommend Casa Tortugas as a place to stay, The main hotel is fab, but the ocean front apartments across the road have just a little bit more "Wow" factor.

2026-03-12 • via Nuitee
R
Rawad • solo_traveller • gb
10
Perfect place for chill times
Pros:

Great and beautiful mansion kind of property. Beautiful for a chill and quality time in cancun.

2026-03-11 • via Nuitee
C
Chris • family_with_children • gb
10
Truly a hidden gem!
Pros:

It really is a hidden gem, a lovely boutique hotel with a laid back vibe and wonderful staff, Hannah and Noel really looked after us during our stay. The breakfast is very tasty and the view as you eat is sublime. Our room was spacious with comfortable beds and a great shower in the ensuite bathroom. Also, the pool is very peaceful and picturesque.

Cons:

Nothing, a superb hotel with first class service.

2026-03-10 • via Nuitee
J
Jose • couple • us
10
2026-03-09 • via Nuitee
E
Edward • couple • gb
10
Everything about it excellent
Pros:

I don’t often give out 10s, but I really thought this was superb. Clear communication with lovely staff via WhatsApp before and during arrival. A lovely room with excellent facilities such as a comfy bed, kettle, big fridge, lovely sitting area. The hotel pool area is so wonderful to sit at and there’s a nice cafe area with great views at the top. I think it’s better value than some of the mega hotels on the strip also. A great base for pick up for tours to the Maya sites as well. The area around the hotel felt safe which was good. Many thanks.

2026-03-09 • via Nuitee
H
HE • couple • cn
9
Pros:

这家的位置绝佳，出门就是公交站和oxxo便利店，过个马路就是沙滩，非常方便。整栋住宿楼也很漂亮很有墨西哥风情，酒店泳池虽然没有面朝大海，朝着泻湖，但也有绝美的日落风景，在这里确实很惬意。房间很大，设施完善。唯一的不足就是，窗户没有遮光窗帘，会影响睡眠，另外虽然有服务群组，但只是酒店单方面的通知，当我询问一些问题，并没有得到回应，包括我有小件物品遗留，也不回复。

Cons:

遮光窗帘、服务

2026-03-08 • via Nuitee
J
Justine • couple • be
9
Super comfortabel met prachtig uitzicht!
Pros:

De rooftop was prachtig met een heel mooi uitzicht. Handig dat je voor de deur kon parkeren.

Cons:

De kamers waren echt heel groot wat het wat ongezellig maakte.

2026-03-08 • via Nuitee
L
Louise • extended_group • fr
10
Un séjour calme et reposant avec une vue à couper le souffle
Pros:

L’emplacement était parfait et le personnel adorable

Cons:

Le seul point à revoir était la disponibilité des serviettes de piscine qui manquaient assez souvent

2026-03-08 • via Nuitee
A
Alina • couple • de
9
A nice stay in Cancun, worth the money
Pros:

The proprierty has a very nice architecture, the room is huge, the bed comfortable. The internet was good for working. The pool and breakfast area are nice. 3 min away with the car from downtown. 3 minutes aways from Tortuga beach. Very good value for the money. The staff is friendly and helpfull.

Cons:

-

2026-03-07 • via Nuitee
M
Montse • couple • es
8
Bien y la dueña muy amable
Pros:

La ubicación

Cons:

La habitación era antigua y un bajo que daba a zonas comunes, había que tener la persiana bajada.

2026-03-06 • via Nuitee
S
Simon • solo_traveller • ua
9
2026-03-06 • via Nuitee
R
Ramki • family_with_children • in
7
Pros:

Room was excellent. It was facing the lagoon. There were all the amenities in the room

Cons:

No coffee or tea provided although there was a coffee maker. Had trouble with getting in & out of the room as the card would open the door but they fixed it quickly

2026-03-04 • via Nuitee
A
Alexandra • couple • at
10
Wir kommen gerne wieder.
Pros:

Sehr schöne Unterkunft mit gutem Essen und schöner Dachterrasse. Sehr freundliche Mitarbeiter.

2026-03-02 • via Nuitee
D
David • family_with_children • at
8
2026-03-01 • via Nuitee
C
Caroline • couple • gb
8
An enjoyable stay
Pros:

It's a lovely family run hotel, with great service. I found the hotel itself beautifully designed and unique. Our bedroom was enormous, (although perhaps a little empty furniture wise due to its size) with a fabulous view over the lagoon.
The owner Christina was so lovely and friendly, and extremely hands on with any request or problem we had

Cons:

the hot water for the shower was very volatile, and we had a couple of tepid showers until we understood the knack!
Communication could have been a little better, making sure that guests were fully aware of any changes. But these were minimal.

2026-03-01 • via Nuitee
A
Anselmo • family_with_children • it
8
Pros:

Posizione , dimensioni camera,balcone con vista , pulizia e servizi

Cons:

Senza ascensore

2026-02-28 • via Nuitee