Pinegrove Hotel

Hotels
6.1 (1622 reviews)
262 London Road , Carlisle , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
Fax/photocopying
Facilities for disabled guests
Packed lunches
Darts
Non-smoking throughout
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
3.58
Multiple reviews indicated a lack of cleanliness, with mentions of dirt, grimy carpets, and poor hygiene standards.
Service
7.05
Some reviews mentioned friendly staff, but others indicated poor service; a moderate score is justified.
Location
8.09
Convenient location was reported positively, although some reviews did not mention it specifically.
Room Quality
4.54
Noted issues with room conditions, including outdated furnishings and maintenance concerns.
Amenities
5.57
Basic amenities were provided, but some guests found them lacking compared to expectations.
Value for Money
7.53
Guests mentioned stark affordability, but they felt the value was diminished due to quality issues.
Food and Beverage
5.58
Food was described as inadequate with watered down beverages, reflecting a disappointing dining experience.
Overall Experience
6.85
Mixed experiences noted; some enjoyed their stay while others were deeply dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:02

Property Description

Charming Victorian Elegance
Experience a stay like no other at the Pinegrove Hotel, a delightful independent hotel housed in a stunning Victorian building. Original Features Abound
Marvel at the impressive original features while enjoying modern comforts in each room, complete with a desk, TV, and private bathroom. Delicious Breakfast Options
Start your day right with a hearty Full English/Irish breakfast before heading out to explore Carlisle city centre and beyond. Book your stay now to create unforgettable memories at the Pinegrove Hotel.

Important information:

Please note that group bookings of over GBP 1000 are required to pay a 50 per cent nonrefundable deposit to be paid within 48 hours of booking.

Please note that pets will incur an additional charge of £15.00 per night per pet.

Free parking offered for a single car, please provide vehicle and license number after reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.1
Based on 1622 reviews
Cleanliness: 3.58
Service: 7.05
Location: 8.09
Room Quality: 4.54
Amenities: 5.57
Value for Money: 7.53
Food and Beverage: 5.58
Overall Experience: 6.85
M
Mark • couple • gb
7
Good value for what it cost
Pros:

Good location, free parking. Friendly service and breakfast

Cons:

Very dated and needed redecorating

2026-02-08 • via Nuitee
L
Lorna • couple • gb
4
Pros:

Location

Cons:

It smelled and room was not upto standard

2026-02-08 • via Nuitee
C
Clare • couple • gb
10
Great value for money and very comfortable sleep. Great that this was dog friendly too. Thank you for our stay.
Pros:

Beautiful building with some stunning features. Great parking right outside.
Comfy bed. Plenty of heating and very large room. Very warm welcome, friendly and great service. Delicious breakfast too.

Cons:

We liked everything and hope to stay again.

2026-02-08 • via Nuitee
M
Megan • couple • gb
1
wouldn’t recommend.
Pros:

located right next to city centre, bus links frequently

Cons:

it was disgusting. There was bird feces on the furniture and was generally unhygienic.

2026-01-19 • via Nuitee
J
Jennifer • family_with_children • gb
3
If I just say Fawlty Towers ?
2026-01-19 • via Nuitee
M
Maarten • couple • nl
6
Prima qua prijs en voor een dagje
Pros:

Goedkoop en simpel.

Cons:

Het ontbijt viel wat tegen.

2026-01-19 • via Nuitee
M
Mark • couple • gb
9
nothing to say except we would gladly stay there again.
Pros:

Very professional and polite people , just off the motor way . with parking . Loved the breakfast .

Cons:

Perhaps another slice of toast , with the breakfast , but thats just me .

2026-01-19 • via Nuitee
S
Stuart • solo_traveller • gb
1
2026-01-15 • via Nuitee
A
Ann • solo_traveller • gb
8
2026-01-15 • via Nuitee
L
Louis • solo_traveller • gb
4
You get what you pay for and it's cheap.
Pros:

We liked the look of the outside of the b&b.

Cons:

No hot water. No heating. One of the single beds had collapsed in the middle, so my son just sank into a cocoon.

2025-12-30 • via Nuitee
M
Michaela • family_with_children • gb
1
Pros:

Truly disgusting – avoid at all costs.
We booked the Pinegrove Hotel Carlisle last minute for a family stay and were horrified from the moment we arrived. The entire hotel reeks — a sickening mix of stale curry, damp, and general filth that hits you as soon as you walk in and never lets up.

The room was appalling. Extremely dated, dirty, and clearly neglected. The carpets were thick with years of embedded dust and grime, and the bedding was so unpleasant that we had to sleep on a coat just to avoid the pillows. That alone should tell you everything.

As if that wasn’t bad enough, there were mouse traps placed in the room. Not hidden discreetly — actually in the room. The idea of needing pest control equipment in a guest bedroom is alarming and completely unacceptable, especially when staying with family.

This hotel isn’t just tired — it feels unhygienic and borderline uninhabitable. It desperately needs a full refurbishment and a professional deep clean. We only stayed because we had no other option and will never return. Save yourself the stress and book literally anywhere else.

2025-12-29 • via Nuitee
L
Lori • couple • us
5
It was an OK stay for what we needed.
Pros:

It wasn’t a great location at a great price

Cons:

The room was ultra tiny. It was also very old looking.

2025-12-05 • via Nuitee
O
Ole Morten • extended_group • no
3
Gammelt og slitt
Pros:

Parkering

Cons:

Dårlig og slitt

2025-11-25 • via Nuitee
L
Lena • solo_traveller • se
6
Funkar för en natt om man inte har stora krav
Pros:

Vänligt bemötande i frukostsalen. Läget. Att hundar tillåts - fri parkering

Cons:

Dyrt att betala 30 pund för hundarna när hotellet var ganska enkelt och slitet

2025-11-08 • via Nuitee
M
Mike • couple • gb
4
Disappointing drop in standards from previous stay and will not stay again.
Pros:

Convenient location (we had stayed before the change of owners) and pet friendly.

Cons:

Since our last stay there has clearly been cost cutting going on. Fruit juice at breakfast was watered down. Breakfast menu had items on it that were no longer available. Staff were sullen and unkempt.

2025-11-08 • via Nuitee
P
Power • family_with_children • gb
7
Beautiful building very friendly staff & owners
Pros:

Hotel a bit dated but it is new owners who r really nice and friendly they r doing there best to do the hotel up would stay again

2025-10-30 • via Nuitee
J
Jean • couple • gb
7
2025-10-23 • via Nuitee
A
Astle • solo_traveller • gb
7
Comfortable and good value for what we paid.
Pros:

Hotel in a good location and eating places close by. The room was spacious and very comfortable.
Although the breakfast was basic it was nice and well cooked. The toast was lovely.
Would we stay here again, yes!

2025-10-18 • via Nuitee
A
Alex • solo_traveller • gb
7
2025-10-17 • via Nuitee
C
Christine • family_with_children • gb
4
Disappointed as been here many times
Pros:

The position is very good when travelling to Scotland

Cons:

The shower did not work in our room and we found it quite noisy so did not sleep well

2025-10-14 • via Nuitee