Residence Inn Richmond

Hotels
Residence Inn
8.5 (134 reviews)
1350 Johnston Willis Drive , Midlothian , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Safety deposit box
Currency exchange
See all facilities

Review Highlights

Pros:
Clean and welcoming structure
Good breakfast
Cons:
Issues with room maintenance
Some staff unprofessional

Categories

Cleanliness
7.64
Some mention of cleanliness, but issues with maintenance noted.
Service
9.61
Maid service was very good and some staff were friendly. However, some staff need training.
Location
9.15
Loved the location and quietness.
Room Quality
7.1
Issues with room amenities such as broken outlets and torn carpet.
Amenities
8.13
Limited amenities reported as some were not functional.
Value for Money
8.59
Standard quality for this hotel tier.
Food and Beverage
9.14
Breakfast was very good.
Overall Experience
8.61
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:26

Property Description

Convenient Location
Located in Midlothian, Residence Inn Richmond is strategically positioned near key attractions such as Greater Richmond Convention Centre and University Stadium. The hotel's proximity to various universities and cultural sites makes it an ideal choice for both leisure and business travelers.

Comfortable Accommodation
Offering 3-star accommodation, Residence Inn Richmond provides a cozy and inviting stay for guests. With well-equipped rooms and modern amenities, including Dogwood Dell and Carytown just a short distance away, guests can relax and unwind in comfort after a day of exploring the city.

Easy Accessibility
Conveniently situated 31 km from Richmond International Airport, guests can easily reach Residence Inn Richmond without hassle. The hotel's location near Fan District and Virginia Museum of Fine Arts ensures that guests have easy access to popular destinations during their stay.

Ready to experience comfort and convenience at Residence Inn Richmond? Book your stay now for a memorable visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 134 reviews
Cleanliness: 7.64
Service: 9.61
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 8.61
A
Aeesha family_with_children us
10
2026-01-24 via Nuitee
A
Aniyah couple us
10
Pros:

Everything

2026-01-15 via Nuitee
R
Ronald couple us
9
It was a very clean place to stay. Serve beacon, Serve beacon!
Pros:

The juice was good.

Cons:

The variety wasn't good. I was very upset because neither day of my stay served beacon. 🤬

2025-09-28 via Nuitee
P
Patrick
6
Almost but needs improvement
Pros:

Great room layout (rm 325). However, I noticed the ice maker not working, the toilet running, the bathroom door will not close and most of the outlets and USB ports were broken. I reported these issues repeatedly but only the Ice maker was repaired. After 10 days of rementioning, I was told there were no engineers on site. Carpet near bathroom also badly torn. Elevator carpets need cleaning badly. Just FYI. The night shift young woman was extremely helpful and friendly, as was the Asian breakfast lady, The other's need member training. One lady employee was on her ear phone most of the mornings loudly on personal calls. Probably not what Marriott would want. But breakfast was VERY good and lobby was clean. Maid service was very good too.

2025-09-02 via Nuitee
L
Lisa family_with_children it
10
Pros:

Accoglienza eccellente, ottima struttura pulita ed accogliente per passare una notte durante il nostro viaggio. Un saluto a Maria della reception.

Cons:

La colazione può essere migliorabile.

2025-08-05 via Nuitee
W
William
10
Pros:

🌶️💥🙀💯

2025-07-19 via Nuitee
T
tonesha family_with_children us
10
Pros:

I loved location and the quietness

2025-07-18 via Nuitee
J
Jeffrey partner
10
Pros:

Comfortable room and great location!

2025-07-02 via Nuitee
T
Theresa partner
6
Pros:

Beautiful property, but had issues with minimal Internet, room air conditioning, and no hot water on our last day. Oh, & early morning front desk asleep.

2025-07-02 via Nuitee
L
Lorene group us
8
Very good
2025-06-20 via Nuitee
J
Jeffrey family
10
Pros:

The room was really nice, I shared it with my sister, and it accommodated two people that weren't sharing bed space. The breakfasts were awesome, so much better than the typical "continental" fare. This was my second stay at this hotel and will not hesitate to stay here again. Gym facilities were great, and the outdoor space makes it feel like you are home.

2025-06-19 via Nuitee
A
Allison family
10
Pros:

The stay was nice and the breakfast was very good.

2025-06-10 via Nuitee
R
Rodriguez family with young children us
7
Could be 10 if wasn’t for the bathroom situation
Pros:

The rooms are amazing, the bed so comfortable, lovely size of refrigerator

Cons:

The bathroom was too slippery, I felt and got hurt.

2025-05-14 via Nuitee
D
Dante family_with_children
2
Pros:

My wife and I had to put in a offical complaint to Marriott corporate. The host asked us do we belong here even after she stood 2 feet from me and my wife as I opened pool door with my room key,after talking to her at front desk. Then I got double charged and extra fees of some sort. The white heavy set female made racist comments.

2025-05-07 via Nuitee
D
Darlene family
8
Pros:

Ice facility and o. Site staff were pleasant and helpful

2025-04-23 via Nuitee
B
Brown young couple us
9
Superb
2025-04-22 via Nuitee
A
Aquandra family
10
Pros:

Great service! Comfortable bed and breakfast served daily

2025-03-30 via Nuitee
A
Alan partner
10
Pros:

The property was excellent - very clean and a convenient location to dining and shopping. Breakfast buffet was nice touch.

We the size of the room and the friendly staff - I will definitely be back again.

2025-03-13 via Nuitee
D
Danielle family
4
Pros:

Hotel was unclean, blinds did not close, room smelled like weed, barking dog. Just a very unpleasant stay to celebrate my daughter bday. Will never stay with Residence Inn.

2025-03-05 via Nuitee
D
Deb
10
Pros:

great stay, friendly staff, room was clean and in order.
only issue was the HVAC nioise, unit was too loud and woke me up multiple times.

2025-03-05 via Nuitee