Hotel Vista Quince

Hotels
8.7 (187 reviews)
2 Calle 20-23 zona 15 Vista hermosa 1 , Guatemala , GT

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Attentive, helpful staff (several guests)
Great location (near shops/restaurants, good views)
Excellent amenities: pool, gym, sauna, well-maintained installations
Comfortable rooms for many guests
Cleanliness praised by multiple reviewers
Cons:
Strong sewer/cesspool smell reported (e.g., room 1501)
Poor restaurant/food and limited breakfast options
Room issues: small size, non-working AC, balcony doors not locking
Extra charges for pool access reported
Slow/unsatisfactory restaurant service or denied access to signature restaurant for some guests

Categories

Cleanliness
8.5
Mixed sentiment: several guests praise that everything was very clean, but there is at least one strong complaint of a sewer/cesspool smell on entry and in room 1501.
Service
10
Generally excellent: multiple guests highlight attentive, helpful staff (even assisting when guests were ill) and 'good staff'; a few isolated issues with slow restaurant service were reported.
Location
9.5
Strongly positive: guests repeatedly mention good location, proximity to shops/restaurants, nice views and convenience.
Room Quality
8.5
Mixed: many find rooms comfortable, but there are reports of small room size, non-working air conditioning, and balcony doors that did not lock (safety concern).
Amenities
9.7
Positive: gym, pool, sauna, elevators and general installations are praised; note some complaints about needing to pay extra to use the pool in one case.
Value for Money
7
Below average: several guests complained about extra charges (e.g., pool), poor breakfast value and statements that the hotel did not merit a 5-star rating.
Food and Beverage
6.8
Negative: multiple complaints about restaurant quality and breakfast (limited variety, poor buffet setup, very poor meals, long waits); a few guests did praise the food, but overall sentiment is unfavorable.
Overall Experience
9.6
Mostly positive overall: many guests describe exceptional experiences and highly praise the hotel and staff, though a number of specific service/food/room issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 07:59

Property Description

City Views and Luxury Amenities
Hotel Vista Quince, located in Guatemala, offers stunning city views and a range of luxury amenities. Guests can unwind in the outdoor swimming pool, fitness center, and sauna, ensuring a relaxing stay.

Comfortable Rooms with Modern Facilities
The air-conditioned rooms at Hotel Vista Quince are equipped with everything guests may need, including a flat-screen TV, safety deposit box, and private bathroom. Some rooms even feature a kitchen with a dishwasher, perfect for longer stays.

Convenient Services and Delicious Dining Options
With a 24-hour front desk, airport transfers, and free WiFi, guests can enjoy a hassle-free experience. Indulge in a buffet, à la carte, or continental breakfast at the on-site restaurant, adding a delicious touch to your stay.

Experience luxury and convenience at Hotel Vista Quince - book your stay now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

8.7
Based on 187 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9.7
Value for Money: 7
Food and Beverage: 6.8
Overall Experience: 9.6
W
Walter • family_with_children • sv
9
Pros:

Bien ubicado y habitaciones confortables.

Cons:

Todo estuvo bien

2026-09-16 • via Nuitee
D
David • couple • gt
8
Confortable y tranquilo
Pros:

La vista que tiene por su ubicación, la atención y limpieza del lugar.

Cons:

No me gustó que la habitación no cuenta con enchufes a la altura de uso sino que están muy abajo para conectar dispositivos. No cuenta con alguna regleta en el escritorio. Se me hizo muy feo encontrar que detrás de las mesa de noche la conexión era improvisada y no estaba con buen acabado.

2026-09-14 • via Nuitee
M
Michelle • family_with_children • gt
10
Pros:

Increíble atención al cliente, cuarto super equipado y moderno.

Cons:

La piscina no se pudo usar tanto como se queria ya que no es climatizada y si hacía bastante frio.

2026-09-14 • via Nuitee
S
salierno • solo_traveller • it
9
Pros:

Il ristorante all'ultimo piano e la piscina

2026-09-10 • via Nuitee
A
Arismendis • solo_traveller • do
9
2026-08-31 • via Nuitee
J
Juan • couple • pa
1
Lo peor
Pros:

Nada. El cuarto estaba sucio y no vale ni un cuarto de lo que nos costo...

Cons:

Nada, el cuarto pesimo. El pecio de lo que nos cobraron no tiene ni un sentido alguno. El recepcionaste que nos atendio en la noche cuando llegamos nos trato super x.

2026-08-30 • via Nuitee
F
Francisco • solo_traveller • us
5
Lejos de ser 5 estrellas
Pros:

Personal muy amable

Cons:

1. WiFi deficiente. Se corta seguido. Señal baja.
2. La cama solo tenía la sábana del colchón y solo se cubría con el cobertor de plumas.
3. Los enchufes de la habitación estaban escondidos debajo de los muebles.
4. La TV no tiene conexión a cable para ver TV abierta o canales de cable. Solo YouTube, Pluto TV, Netflix, etc.
5. Pese a que las ventanas tienen cristales tipo termo panel, se filtraba el ruido y costaba descansar en las noches.
6. Personal muy amable, pero a veces no resuelven las peticiones.
7. A la salida cuesta obtener taxis o Uber. El hotel no tiene taxis disponibles como en Zona 10.

Claramente NO es un hotel 5 estrellas como se venden. Es un 4 estrellas

2026-08-28 • via Nuitee
R
Roberto • couple • us
5
Was acceptable
Pros:

I like the location.

Cons:

The elevator floors need to be cleaned.the coffee went I was leaving this morning Monday coffee was cold.

2026-08-25 • via Nuitee
C
CESAR • solo_traveller • gt
9
2026-08-20 • via Nuitee
N
Nancy • solo_traveller • ie
6
Stay of 5
Pros:

Restaurant waiting staff and cleaning staff were absolutely so kind and helpful honestly they were some of the most polite people and friendly i have meet. Very clean and spacious rooms. Smelled fresh. Food was nice upstairs. Close to everything

Cons:

Front desk staff weren't the best to communicate with. Gathered together hard to approach to be honest. There english wasnt great compared to places we staying in antigua lake atitlán and tikal and Escuintla.

2026-08-18 • via Nuitee
E
Enrique • couple • sv
1
Nefasto!
Pros:

Nada!

Cons:

Malisimo

2026-07-22 • via Nuitee
E
Enrique • solo_traveller • sv
1
2026-07-22 • via Nuitee
A
Ana Maria • family_with_children • sv
8
2026-07-18 • via Nuitee
D
De Leon • family_with_children • gt
10
2026-07-15 • via Nuitee
W
Wenner • solo_traveller • us
8
2026-07-09 • via Nuitee
D
Diaz • solo_traveller • gt
7
2026-07-08 • via Nuitee
F
Fredy • extended_group • gt
10
2026-06-28 • via Nuitee
K
Katherin • extended_group • gt
10
2026-06-09 • via Nuitee
J
Jairo • solo_traveller • gt
10
Pros:

Servicio ubicación Vista y Comodidad

Cons:

Sin comentarios

2026-06-04 • via Nuitee
S
Susana • family_with_children • gt
10
Pros:

Si

2026-06-04 • via Nuitee