Comfort Aparthotel Lourdes Lorda

Location is excellent. Walking distance to the sanctuary but far enough that it’s not too busy. There were 3 of us and while the regular beds were comfortable, the sofa bed was not. It didn’t have enough support and was squeaking every move you make. Staff were extremely pleasant and helpful and the buffet breakfast was very good.

We would not stay here again. The staffing hours were very limited. The staff was not very friendly but perhaps that is just the way of the French. Property was around some boarded up buildings on a dark street. Nearby street lamps were not working and the hotel left no lights on outside the building. Had to enter a code to open entrance door and then some lights came on. Staff on sight from 9-12 and 3-6 weekdays and left at noon on the weekends. No real coffee, only instant, available unless you purchased the breakfast buffet which had to be paid for the day before. The air conditioning was “automatically set” but did not seem to work.
During daylight hours it was a nice walk to the Lordes Grotto. We enjoyed our time in Lourdes.

Hotel was perfect location. Great walking around town and visiting The chapels and participating in the precession . Will definitely return . Restaurants are all good.

Spacious room. Friendly and welcoming staff. Staff was available to check in and even later in the day. She helped keeping our luggage few hours after check out.

The rooms were fairly clean and staff were accommodating towards our needs. The air conditioning system worked just fine. We paid $25.00 USD for two people for a hotel breakfast, which was a fair breakfast meal. The hotel location is far from the Sanctuary and the Rosary Basilica.

Good

I was profoundly dissatisfied with my recent stay at this hotel. The air conditioning (if it can be called that) malfunctioned, and despite my request for repairs, the staff only provided a fan on the second day; we visited during times when the weather would get up to 30°c. When I inquired about tea bags, they informed me that they were not provided, and coffee was not provided either. Toilet tissue was distributed in extremely limited quantities, with only one roll at a time being provided for four adults occupying the room. Furthermore, I was shocked to learn that cleaning was only conducted once every five days, which is an unacceptable standard. We requested some more towels on our third night at the hotel, and the staff were reluctant to give us any.

We understand that staff should have breaks in the day, but there was rarely anyone at the front desk. One night, our one roll of toilet paper we were given had been used up and we had to scavenge for toilet paper in the town in the middle of the night as there was NO staff and basic necessities were given out as if on rations.

The hotel advertises itself as a four-star establishment, but in reality, even a one-star hotel offers superior service and basic amenities. The sleeping conditions were uncomfortable, the staff was friendly but hugely unhelpful, and the overall experience was significantly below my expectations. I would strongly advise against staying at this hotel.

Smell cooking when entering the apartment. The reception acknowledges this and said there’s nothing they can do as guests are cooking in the apartment when staying. They should attest provide an air freshener in the apartment for new customers. Apart from this, the apartment is good in all others aspects.

The room was big and clean. Good size for a family of 4. Parking near by and all other amenities on walking distances.

Spacious room, clean environment, nice air-condtioning, good staff communication

Low to mid end European property. Clean enough. Bathroom in bad shape. Beds not that comfortable. We only needed it for one night. Otherwise would not recommend. Staff very nice.

Easy access with clear instructions, despite arriving well after check in time. Room 204 was small with everything I needed. Slight disturbance with the bridge being worked on across the road.

I was not accustomed to the hands off approach in an Aparthotel. One iffy broom and congealed liquid soap in the kitchen area was provided and cleaning only after 5 days. The twin single beds are really narrow and sloping so we could only sleep in one direction. I didn't think we should have to provide all the cleaning tools and would expect more service. I may be wrong in my expectations. I flew in from far away so could only buy everything we needed.
I liked the fact that it was easy to come in and out at anytime. I liked the clear instructions to check in for a late arrival. There is no reception service after 6.00pm.

Very convenient and friendly staff!

Great location walkable to Lourdes basilicas/churches/grotto, shops and restaurants. Great view of mountains and river.

Lack of communication, per property policy cleaning service was included in 4 nights stay, but didn’t provide & exchange clean set of towels would cost extra 10 euros.

Please AVOID. Staff are rude and are not welcoming. Stayed with family over 2 days. Poor customer service, very rude and hardly anyone working at reception. Rooms are very poorly maintained and lots of stains on the sofa and the bathroom floors had lots of hair and dirt before we arrived. Sticky floors with some drips all the way through the floor. It was only for two nights and we just got on with it. But on the day we were leaving one lady shouted at our 8 year olds kids as they wanted to ask something. The kids came back in tears as they were shouted at for playing ‘loudly’. They never even got to ask what they wanted and were left upset. They appear to lack communication skills and overall awful service. They lock the toilets in the main reception area and hardly have this accessible for anyone. This is absolutely disgraceful.
For breakfast they had not catered for vegans and options are very limited (no hot food, only bread, croissants etc and spread. For €13 per adult is it not worth it. The soft cheese was out of date. When we pointed this out, the lady apologised but didn’t even think of checking or removing the ones they had on display. All the soft cheese were out of date by 5 days - dated 10th April when we used it on 15th April.
Would not recommend at all, if you want to have better service!

I really had a wonderful time at the hotel the staff were so friendly and welcoming I think it’s a lovely place to stay defo would come back and would recommend it to anyone

It was very austere—we booked 2 Nights and they gave us one (1) packet each of Instant Coffee. I know it’s like an apartment/ hotel but who has time to find a grocery to buy more coffee? Luckily there’s a Bike Shop Cafe beside the hotel.