The Empyrean Nha Trang

Výtahy... velky problem. My nastesti cekali maximalne 15 minut na vytah, vetsinou do 5 minut... ale cetl jsem pripady v hodne rusne dny a hodiny ze cekali i pres hodinu. Umim si to predstavit

The room was not very clean with odd smell, the elevator was a disaster. Wait 15 minutes minimum to go up or down and only one side of the elevator for customers. The location is okay, it was during a festival so lots of street were blocked, hard to book transportation

Dette er et meget slitt hotell. Dette hadde aldri vært 5 stjerners i Europa eller USA. Om du er vant til europeisk standard så er dette et 3 stjerne hotell

Where do i start.. 🤔
At no point when booking this 5 star (questionable) hotel on booking. Com does it state that this hotel is in a property shared by another company the panorama property services.... And that in are hotel there are actually private apartments that are not owned by the hotel.. The people in the next room had rented the room privately from a independent owner.. Intresting as we thought we were going to a 5 star hotel.. Not a, apartment block. With a few hotel rooms.. How do i know this you ask.. Because after speaking with the housekeeping they informed me that there are different cleaning company's cleaning the rooms depending on who you are staying with... We did not feel safe knowing there were many people who were staying in rooms close by that had know connection with the hotel.. So noise from these rooms could not be dealt with by the hotel as guests were not there guests.... 😯
The room was tired damaged wall paper. Dirty walls. Very strange the balcony door dies not have a handle on the outside so if you shut the door you cannot open it from the balcony side.
The front of the property is mayhem. Nothing is organised no security no people directing traffic. Just crazy.... And this is because the property has many other properties inside hence the amount of people swarming in.. To be honest at know point did we feel safe or secure in this hotel as so many people who were not staying in the hotel could wander freely throughout the floors...
The lifts are inadequate high season you can potentially wait 30 minutes for a lift.. Unfortunately there is no solution as this is a design fault by the architects when building this building.
There are two swimming pools.... But let me add the swimming pool on the 40th floor is not owned buy the hotel. And you are only aloud access to the rooftop pool once a day. We did use it once. But felt the standard was very low. There was lack of maintenance. Ie broken tiles and concrete.

les attentes parfois trop longues aux ascenseurs

The town is primarily Russians, which makes it not feel like Vietnam.

Chambre non faite en fin d’après midi 3 fois la première semaine,ménage dans la chambre très succinct et sol pas propre même eau pour un grand nombre de chambres,souvent manque d’accessoires de toilette coton tige papier toilette lit très mal fait ,très forte odeur d’humidité obligé d’acheter une bombe de désodorisant ,presque blessé gravement avec une planche très lourde sous le meuble de lavabo qui est tombé à côté de mon pied

The elevators.

Piscine qui nous a décidé à choisir cet établissement et qui n’est accessible que sur rendez vous avec un supplément de 250000 vnd par personne ce qui n’est pas précisé sur le site de réservation.
Coffre fort dans la chambre qui a bippe toute la nuit pas moyen de fermer l’œil réponse de l’hôtel
Nous sommes désolés
Chambre qui sent fort l’humidité et pas balayée.