The Reef Island Resort Mactan, Cebu

Parking lot is convenient just across the entrance but it’s dirt road and gravel, staff is excellent, very helpful, rooms are clean, good beds and pillows, great bathrooms, most of the beach is great, good swim are for snorkeling

My wife and I decided on the last minute to include Cebu in our Asian Travel visiting from Canada. A fried of mine who is base out if Cebu City and works as Medical Director offered his corporate contact at another 5 star resort. The discounted price was actually lower than The Reef. However, getting answers from our inquiries went by unanswered or very delayed. In spite of the attractive pricing, we decided to look for another property.

Mr Joshua Lumapas was excellent in his response time and offered suggestions on how to make our visit even more memorable. The client engagement was quick, concise, and very approachable. He made its very easy decision to choose The Reef at that point.

Upon arrival at the property, I had the pleasure of meeting and engaging with Mr. Glenn Ylanan and Miss Rose Brusas. It set the tone foe what would be a very memorable weekend. Both Mr Ylalan and Miss Brusas made my wife and I very welcome by their engaging smile and wonderful service. We wished we had more time at the resort to enjoy the view and the hospitality.

All 3 stellar employees are excellent brand ambassadors of your company. While a lot of what they exhibited is innate to their personalities, I am sure the training and culture provided by Management has a lot to doing with it.

We look forward to our next visit and experiencing more of the professionalism and welcome from employees like Glenn, Rose, and Joshua.

Exceptional property
Staff is great the views and the gym are 10/10 breakfasts really good. I would highly recommend to anyone

The hotel is beautiful with very friendly and helpful staff. John from concierge and Rosie at the front desk made our stay even more memorable. The beach and pool are stunning, the breakfast had a good variety and good food and the hotel offers a free shuttle into Newtown in the evenings which was perfect for dinner. We would definitely come back to stay.

Beautiful new hotel. We upgraded to an ocean view and it was lovely. Spa services were very good and reasonable price. The staff were very attentive. Not a very walkable property, cab rides were required to go anywhere.

Excellent place to stay! Fantastic view of the ocean, very clean room, bed was very comfortable and well maintained facility. The staff were very welcoming and very helpful. Breakfast buffet had so many varieties to choose from. This hotel is highly recommended, hands down a 5 star hotel. Thank you.

Staff was always happy to help and it was a beautiful place to stay at. Very safe since there were always guards and security

Beautiful resort the staff was friendly and attentive. They surprised my fiancé with a birthday song and cake .

We were with a group of 14 which included grandparents in wheelchairs. The staff was wonderful

Very nice

Everyone was nice. Good location and views.

Staffs are friendly and nice

@ The bath room
NO sign of “ employee must wash hands before going back to work”

A wonderful hotel to stay at. Excellent gym and lovely pool area.
The staff are exceptional!

Great Hotel. Staff was very nice and polite. Nice beach and pool. Key point is vary quite and relaxing. Definitely will be coming back

Property is a beachfront property.

Beach front is lovely and staff are accommodating.

Great property !
Great location , service and staff.
Especially front desk - Louise, Rose and Chay !
I would say that everyone working in the hotel - including security was real nice .
Highly recommend !

The food is good, the spa and the service…I like it coz not crowded and clean…

The quality of the rooms & staff was excellent.
We dined at the hotel restaurant and the quality of the food was very good.
Would recommend staying here if you're passing through Cebu or looking to explore the area for a short stay.