The Merchant Baku

Hotels
9.6 (3185 reviews)
4/6 Aziz Aliyev Street Baku, Azerbaijan , Baku , AZ
+994 12 377 39 01

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Need for more tables in dining area
Noise from neighboring rooms

Categories

Cleanliness
9.56
Most reviews indicate a clean environment with no significant complaints.
Service
10
Exceptional service is frequently highlighted, particularly the outstanding hospitality from staff members.
Location
10
Highly praised for its central location and easy access to attractions.
Room Quality
9.56
Rooms were described as comfortable and well-appointed, contributing positively to the stay.
Amenities
9.06
Amenities were sufficient, although some reviews suggested a need for more dining space.
Value for Money
9.56
Given the comfort and service quality, the hotel is seen as providing good value.
Food and Beverage
9.06
Breakfast received positive mention, though some indicated improvements could be made.
Overall Experience
10
Overall experience was very positive with guests expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:32

Property Description

Luxurious Accommodation
The Merchant Baku, a 4-star hotel in Baku, offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast terraces with stunning city views.

Convenient Services
Guests can enjoy concierge services, free WiFi, and airport transfers at this elegant hotel. The multilingual staff at the 24-hour front desk ensures a seamless stay for visitors speaking Azerbaijani, English, Russian, and Turkish.

Central Location
Situated just 300 metres from Maiden Tower, The Merchant Baku is surrounded by popular attractions like Palace of The Shirvanshahs and Freedom Square. With easy access to Heydar Aliyev International Airport, this hotel is the perfect choice for your stay in Baku.

Book your stay at The Merchant Baku now to experience luxury and convenience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Location

Guest Reviews

9.6
Based on 3185 reviews
Cleanliness: 9.56
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.06
Value for Money: 9.56
Food and Beverage: 9.06
Overall Experience: 10
M
Mila • couple • bg
10
2026-10-24 • via Nuitee
R
rohitsanghai • family_with_children • np
10
2026-10-24 • via Nuitee
D
Derova • couple • ru
9
2026-10-24 • via Nuitee
K
Karan • couple • in
10
Pros:

The location, staff and rooms were amazing

Cons:

Nothing not to like

2026-10-23 • via Nuitee
V
Vincent • solo_traveller • fr
10
Je reviendrai avec plaisir dans cet hôtel et je le recommande
Pros:

Emplacement absolument idéal pour visiter Bakou.
Le petit déjeuner était copieux, excellent et le personnel très agréable.
La chambre était vraiment très spacieuse et silencieuse.

Cons:

Tout était parfait.

2026-10-23 • via Nuitee
I
Ira • family_with_children • de
8
Pros:

The hotel is lovely, the common areas and rooms are well-designed, the details are thought-through. The location is also great – you are close to the sea but also at the very heart of the Old City and its cultural gems. We equally appreciated the breakfast, which is exceptionally well-prepared.

Cons:

The rooms are a bit stuffy since you can't open the windows. There's also a noise issue with nearby bars blasting music well into the night, and despite the insulation you can still hear the bass in the room. It seems like there are quieter rooms in the building, but even though I specifically requested one before arrival, this request wasn't accommodated. During our stay, the hotel had some issues with payment options and wasn't accepting AmEx which, for me, was extremely inconvenient. It would have been helpful to have been informed of this. Finally, as many reviews mention the unfortunate caged birds in the lobby – the birds, many guests' complaints notwithstanding, are still there and still miserable.

2026-10-23 • via Nuitee
S
sarah • couple • gb
10
Gorgeous boutique hotel in the heart of Baku
Pros:

Great boutique hotel with beautiful design in public areas and stylish rooms. Situated right in a vibrant central pedestrianised area, so very easy to walk out from to various areas of the city.

Cons:

Nothing

2026-10-21 • via Nuitee
C
Ceyda • couple • tr
10
2026-10-21 • via Nuitee
C
Ceyda • couple • tr
10
2026-10-21 • via Nuitee
R
Reiko • solo_traveller • jp
10
Pros:

朝食が最高でした。野菜も多く、オムレツもデニッシュもそしてヨーグルトも最高においしかったです。

2026-10-21 • via Nuitee
K
Kamila • couple • kz
10
2026-10-20 • via Nuitee
Y
Yousif • couple • ae
6
اشكر موظف الاستقبال السيد عبدالله على حسن الاستقبال وحسن التعامل
Pros:

الموقع

Cons:

الغرف ضيقة

2026-10-19 • via Nuitee
A
Asef • couple • ae
10
Exceptional
Pros:

From check in to check out everything’s perfect.

Cons:

None

2026-10-19 • via Nuitee
O
Olga • family_with_children • il
10
Pros:

Love the hotel and the location

Cons:

Na

2026-10-18 • via Nuitee
L
Leen • couple • ae
10
2026-10-17 • via Nuitee
A
Abdulraheem • couple • ae
10
2026-10-17 • via Nuitee
O
Olga • solo_traveller • ae
10
Pros:

The location

2026-10-14 • via Nuitee
O
Oskeola • solo_traveller • al
5
2026-10-13 • via Nuitee
O
Oskeola • solo_traveller • al
5
Cons:

They do not answer to the phone. They do not ansew to my emails. No taxi at the hotel.

2026-10-13 • via Nuitee
M
MAKSIM • solo_traveller • il
10
Pros:

I really liked the room with a balcony—it was spacious, well-equipped, and offered plenty of complimentary water, multiple lighting zones, and a roomy bathroom with a bathtub.
The food at the restaurant is very delicious.

Cons:

I liked everything.

2026-10-12 • via Nuitee