Luxury Inn and Suites

Hotels
Independent
6.4 (21 reviews)
11014 S Sam Houston Pkwy W, Houston, Texas, 77031 , Houston , US

Facilities

Free WiFi
Designated smoking area
Wheelchair accessible parking
Free self parking
Wheelchair-accessible van parking

Review Highlights

Cons:
Dirty property
Roaches
Horrible staff
Prohibitive policies

Categories

Cleanliness
2.9
Property was dirty had roaches.
Service
3.9
Staff was horrible and prohibitive regarding family visits.
Location
7.9
Standard quality for this hotel tier.
Room Quality
7.9
Standard quality for this hotel tier.
Amenities
7.9
Standard quality for this hotel tier.
Value for Money
7.9
Standard quality for this hotel tier.
Food and Beverage
7.9
Standard quality for this hotel tier.
Overall Experience
4.9
Negative experience due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:48

Property Description

Comfortable Rooms with Amenities
Make yourself at home in our 32 air-conditioned rooms, each equipped with flat-screen TVs, complimentary Wi-Fi, and cozy sitting areas.

Convenient Location
Just a short drive from major attractions like Westheimer Rd and Sugar Land Town Square, our hotel in Greater Fondren Southwest is ideal for exploring the city.

Designated Smoking Areas and Free Parking
Enjoy the convenience of designated smoking areas and complimentary self-parking during your stay at Mustang Inn.

Book your stay at Mustang Inn in Greater Fondren Southwest for a comfortable and convenient hotel experience.

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

6.4
Based on 21 reviews
Cleanliness: 2.9
Service: 3.9
Location: 7.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 7.9
Overall Experience: 4.9
W
William partner
2
Pros:

Property was dirty had roaches and the staff was horrible was even told i couldn't have family visit or come bring food if so i would be kicked out. Im never staying there again.

2025-09-18 via Nuitee
P
Pradip friends
10
Pros:

Big room at reasonable price

2024-05-28 via Nuitee
S
Silvestre partner
2
Pros:

We showed up to check in and they said “No we don’t take reservations” (we did it on Expedia) so we said fine they had a room we did it directly with them but yet still wanted to run for the “none reservations” we booked. NEVER again would we stay there.

2024-05-27 via Nuitee
T
Torrian
10
Pros:

I love how they redecorated the place 🙌🙌🔥🔥🔥🔥🔥 I really enjoyed my stay and I look forward to another stay . 🙏

2024-05-22 via Nuitee
M
Maria
2
Pros:

Muy sucio

2024-05-19 via Nuitee
T
Tina
2
Pros:

Sheets were dirty and stained. Bedspread were full of holes insects in the room pillows were down right dirty and disgusting to sleep on. This is a place I would NOT recommend my friends or family to stay towels were so thin to use. The up keep on this place has went down from 8 years ago when I stayed there before my overall experience last night was terrible

2024-04-12 via Nuitee
E
Emilio
10
Pros:

Blow couds everywhere

2024-03-02 via Nuitee
J
Janet
2
Pros:

I liked the little lady that cleans up the rooms. She is so humble. As for the owners/ managers, they lack manners. Somebody needs to train them. The AC units are loud and not cleaned. They made me catch the flu as well. I stayed there 6 nights until my apartment was ready and I was miserable every night. I made a mistake going there.

2022-08-04 via Nuitee
S
Scott
4
Less then OK
Pros:

Service ok
Room smelled
Looked like blood on the bathroom wall and no shower curtains
Towels felt damp

2022-07-02 via Nuitee
L
LaTiffany family_with_children
8
Pros:

Area

2022-05-14 via Nuitee
L
LaTiffany family_with_children
10
Pros:

Loved it overall.

2022-05-11 via Nuitee
J
JOSE C
10
Great for the money
Pros:

For the money you won't get any better.

2022-03-10 via Nuitee
M
Mary
6
Good for an overnight stay
Pros:

Room and outside was very clean and it was quiet. The bed squeaked like a baby bird chirping, it got annoying. Overall it was a good stay for the excellent price.

2022-03-02 via Nuitee
V
Verified traveler
2
Wrong 😑
Pros:

Please do not misrepresent what type of hotel this is. I was totally surprised when I pulled up with my daughter. Moving in a very swift manner while surfing through the internet to book a room to stay in that was not really far from where my family was staying because of a funeral, caused me to not pay close attention to specific facts that should have alarmed me. Having to pay online when I booked reservations for the 2 nights 3 days had me thinking that we were staying in an actual hotel. Maybe not on a prestige caliber but still somewhat suitable. After reading the disclosures that we’re written on a board located against the wall when I walked in, I was completely disgusted!! It was clear that ai had made a mistake and there was no way that I would solidify a stay there! I was totally distraught when I not only say that there were no refunds after booking but it was also labeled across the little glass. I know that this will probably not be posted but if it is, know that this is not a family hotel to stay in visiting this town. They stated that you can just pay hourly when someone else entered in.

2022-01-17 via Nuitee
J
Jose
8
Pros:

Okay

2022-01-08 via Nuitee
9
9 BROTHERS partner
8
Pros:

I wanted 2 extra days while i was staying there and they wanted me to pay double or get out and wait till 2pm to come back in

2022-01-01 via Nuitee
S
Secret
8
Pros:

It was awesome and I was at peace

2021-12-14 via Nuitee
S
Santiago partner
2
Pros:

Dirty sheets, broken tv control, smoke odor, dirty towels, smoke smell in restroom broken ac. Broken door hinge. Over all bad experience

2021-11-23 via Nuitee
A
Amer
2
Pros:

Not good The room was nasty not Queen they don’t have towels condition was bad The place was so bad

2021-10-21 via Nuitee
C
Chace L
2
Pros:

Very unclean

2021-10-16 via Nuitee