Facilities

Meeting rooms
Full-service spa
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Quality rooms once resolved
Good amenities
Cons:
Initial room booking issues
Reliance on app for services

Categories

Cleanliness
7.75
Specific mentions of cleanliness were limited; rating reflects general concerns about service and app reliance.
Service
8.75
The service was hesitant, especially with staff support regarding app use and room issues.
Location
8.75
Location not directly mentioned, rated high as standard for city hotels.
Room Quality
8.25
Initial room quality was poor but improved with the final accommodation, contributing positively.
Amenities
8.75
Good amenities in final room, including mini fridge and coffee machine.
Value for Money
8.25
Some concerns with the discrepancy in room types impacted perceived value.
Food and Beverage
8.25
Breakfast was described as 'ok', not exceptional.
Overall Experience
8.45
Mixed experience due to room issues and alarm incident, but overall a good hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:34

Property Description

Experience a lavish retreat at Hotel Sky Sandton, where urban elegance meets tranquility in the heart of Johannesburg.

Indulgent Spa Treatments
Unwind and rejuvenate at our on-site spa, offering an array of massages, body treatments, and revitalizing facials tailored for your relaxation.

Luxurious Accommodations
Our 453 air-conditioned rooms are equipped with Smart TVs, high-speed wireless internet, and elegant bathrooms featuring rainfall showerheads, ensuring a restful and connected stay.

Culinary Delights
Savor local cuisine at Equinox Restaurant and enjoy refreshing drinks at our bar/lounge, perfect for unwinding after a day of exploration.

Don’t miss the chance to pamper yourself in this prime location—secure your stay at Hotel Sky Sandton today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: JNB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 85 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.75
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.45
D
DR LAN
6
Pros:

My wife was denied entry to the room on arrival. She arrived later than me, I had left the room key at reception, having gone out. They didn't ask for her identity card or similar. I saw her message of distress and phoned the hotel to solve the matter.
The hotel is located very close to Sandton convention centre and Nelson Mandela square. This is very good.

2025-09-29 • via Nuitee
D
David
10
Great Hotel
Pros:

Booked in a number of our guests who were very happy with the quality of the hotel.

2025-09-21 • via Nuitee
C
Claire
6
Pros:

I didn’t like them everything is done in the app for the hotel
Phones don’t work
Am 60 ding like using an app to get a bottle of water etc
Staff were not good informing me of what lift to use.. whet time breakfast was.
Needed a remote for tv. Took me to ask twice
I should of used the app they said

Anyway nice enough hotel
Just not my thing

2025-08-21 • via Nuitee
G
Gemma
6
Pros:

Started off on bad footing. I booked a suite, but when I checked in and got to my room it was a tiny little box. Went back down to reception, was given a different room, an executive room. This was still not right. Back down to reception I go, and a staff member tried to fob me off and said “actually we have just changed the names of our rooms, and that is a junior suite now”, however it was still not the room I paid for. It took for a manager to get involved for me to finally get the room I’d actually booked.
The suite was nice, a good size with good facilities, including a mini fridge, coffee machine and bath. I think I would’ve gone a bit crazy in the smaller room.
One of the nights I was there, there was an alarm. At first I thought it was a fire alarm as there was a noise and red light, but the alarm then stated “an incident has been reported in the building, please listen for further instructions”. This went off four times. I am a solo female traveller in Johannesburg, and this alarm frightened me. I locked both my doors and waited. Nothing ever came from the alarm, no further instructions or a reassurance everything was ok. I asked at breakfast and they said it was probably the smoke detector from the kitchens, but I can’t say I’m convinced. If it was a fire alarm just state that, an “incident” could’ve been anything, and my mind (and heart) was racing.
The breakfast food was ok. Due to the decor (which I loved) the hotel is full of “influencers” filming everything.

2025-07-29 • via Nuitee
D
Domingos
10
Pros:

Very good

2025-07-26 • via Nuitee
D
David
8
Pros:

Nice hotel in a safe area, close to lots of shopping and great dining options. Staff was super friendly and helpful. Breakfast and dining at hotel was good. Room was clean and confortable, that is, after I switched rooms. First night I was in a “cold” with only AC and thermostat could not be adjusted.

2025-06-27 • via Nuitee
K
Keith
10
Pros:

Convenient location right across from Mandela Square!

2025-06-23 • via Nuitee
M
Mireya L
10
Pros:

Great location, safe area. Buffet breakfast was very good. Friendly staff.

2025-06-21 • via Nuitee
G
Geraldine
8
Pros:

It was good

2025-06-17 • via Nuitee
L
Lynx • partner
10
Pros:

Well Keep

2025-06-06 • via Nuitee
F
Faith
10
Pros:

Outstanding services

2025-04-04 • via Nuitee
K
Kelly • friends
10
Pros:

The hotel is in an awesome location with some great restaurants and shopping in short walking distance

2025-03-31 • via Nuitee
L
LAFRAGIA • partner
8
Pros:

No complaints at all. Wonderful staff. Wonderful dinner and breakfast options. Pay the extra for the breakfast!!!
Rooms were a tad small. If I stayed again, id pay a little more for the option above the standard room.
Self check in was decent because we arrived at the same time of a large sports team, so that was quicker. It was very quite at night. I felt safe at all times. Only a few mins walk to Mandela Square.

2025-03-08 • via Nuitee
P
Pedro
10
Pros:

Comfort and value for money

2025-03-05 • via Nuitee
T
Taurai
6
Pros:

It's an ok property. It's within walking distance of the train station and Sandton Mall.

2025-03-04 • via Nuitee
H
Henry
10
Pros:

Excellent service, clean rooms, good food

2025-02-23 • via Nuitee
P
Pedro
10
Pros:

Quiet, comfortable, safe and very affordable

2025-02-19 • via Nuitee
P
Pedro
10
Pros:

I had great time and will come again

2025-02-19 • via Nuitee
K
Ketsia
6
Pros:

Good place

2025-02-18 • via Nuitee
P
Pedro
10
Pros:

Great safe and quiet place.
Big thanks to the management and staff.

2025-02-18 • via Nuitee