Brass Hotel

Hotels
8.1 (701 reviews)
19 Janskerkhof , Utrecht , NL

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Express check-in/check-out
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Good location
Basic amenities sufficient
Cons:
Noisy surroundings
Small room size

Categories

Cleanliness
7.6
Some guests mentioned issues with cleanliness, including broken fixtures and inadequate soundproofing.
Service
8.6
Standard service quality for this hotel tier with a positive experience cited in previous visits.
Location
8.6
Well-located near train station and restaurants.
Room Quality
7.6
Rooms were described as small and experiencing noise disturbances.
Amenities
8.1
Basic amenities were sufficient for most guests, but some noted a lack of luxury.
Value for Money
8.1
Guests felt the pricing was a bit high for what was offered.
Food and Beverage
8.1
No significant issues reported, but limited specific positive mentions.
Overall Experience
8.1
General satisfaction noted, but with specific areas of discontent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:11

Property Description

Central Location
Located in the heart of Utrecht, Brass offers a convenient stay for guests looking to explore the city. With key attractions within walking distance, our hotel provides easy access to the best of what Utrecht has to offer.

Comfortable Accommodation
Our air-conditioned rooms are designed to provide comfort and relaxation for our guests. From city views to essential amenities like flat-screen TVs and private bathrooms, we ensure a pleasant stay for all visitors.

Convenience and Hospitality
With free WiFi, a garden, and a shared lounge, Brass goes beyond the standard hotel experience to offer a welcoming environment for guests. Whether you're here for business or leisure, our attentive staff and on-site restaurant are dedicated to making your stay memorable.

Experience the best of Utrecht at Brass - book your stay now for an unforgettable visit!

Important information:

This property offers self-check-in only.

A physical door pass is available upon request.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 701 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.6
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 8.1
C
Christine • solo_traveller • fr
7
Just one night
Pros:

It’s clean and not far away the central station.

Cons:

Noisy all the night even with earplug and on the early morning due to work in progress

2026-09-19 • via Nuitee
H
hennie • solo_traveller • nl
9
Pros:

Qua kamer en lokatie top

Cons:

De herrie tot 3.30 i de nacht van lallende en schreeuwende studenten waren niet goed om.lekker door te slapen

2026-09-18 • via Nuitee
I
Igor • solo_traveller • ca
1
Don’t stay here.
Pros:

Our suite was spacious and modern.

Cons:

Too many things to list. This is a “contactless” hotel, meaning there aren’t any staff present to help you in case there’s something wrong with the amenities. In our case, the AC was broken. No one got back to me about the issue and so we just had to sleep in a hot and stuffy room.

The location is continent, but the hotel is also right next to three student bars that close at 4am. The downstairs is also a restaurant. The hotel provides free earplugs. But unless you have noise-cancelling headphones do not expect to sleep comfortably.

2026-09-17 • via Nuitee
C
Christine • solo_traveller • au
3
Disappointed ☹️
Pros:

The room was really nice, bed was comfortable & lots of space

Cons:

The noise was terrible for me. The room was facing the square, so had noise from 2 restaurant/nightclub venues til 3am. Also the constant banging of doors from downstairs & the noise funneling up the stairs from their own restaurant was too much for me.

2026-09-16 • via Nuitee
R
Ryan • solo_traveller • us
10
Pros:

Nice room and amenities, space was about exactly what we needed it to be.

Cons:

Nearby late night businesses, seems catered to nearby student associations. Loud until as late as 4 in the morning and leave broken glass outside the hotel

2026-09-15 • via Nuitee
G
GEORGIOS • solo_traveller • gr
10
2026-09-14 • via Nuitee
A
Anne • couple • nl
6
Mooie kamer maar veel lawaai.
Pros:

De kamer was sfeervol ingericht. Er was een nespresso apparaat en waterkoker aanwezig. Badkamer was klein maar netjes. Het zag er schoon uit. Ongeveer 15 min lopen vanaf Utrecht CS.

Cons:

De ramen hadden enkel glas. Het hotel zat aan het druk uitgaans plein waardoor het erg lawaaierig was, ondanks oordoppen in hebben we slecht geslapen van het rumoer tot na 4u.. om 4:30 ging de televisie spontaan aan.

2026-09-13 • via Nuitee
M
Manuella • couple • be
10
Helemaal goed ,ik kom terug 🥰
Pros:

De lokatie,prachtige en propere kamer ,helemaal top 👍

2026-09-13 • via Nuitee
F
Ferrarese • solo_traveller • it
8
2026-09-12 • via Nuitee
V
Victoria • couple • us
8
Pros:

Location!

Cons:

One bedside wall light was not working. Instead of fixing it/changing the bulb, they brought a large table lamp which took up most of the horizontal surface on the bedside table. The hotel was not ground level but up a steep flight of stairs. Our room was on the first floor (European terminology that I as an American mistook for ground floor).

2026-09-12 • via Nuitee
A
Allan • couple • gb
4
Good only if you have a rear room
Pros:

Clean rooms

Cons:

Unacceptable levels of noise from nightclubs & bars directly outside hotel. Noise continued to after 3am each night.

2026-09-11 • via Nuitee
A
Allan • solo_traveller • gb
4
2026-09-11 • via Nuitee
A
Aitor • extended_group • es
8
Buena ubicación y cama muy cómoda
Pros:

Buena ubicación, buen acceso y la cama muy cómoda

Cons:

No hay neverita.

2026-09-10 • via Nuitee
J
Jens • solo_traveller • de
8
Pros:

Sehr zentrale Lage und ein schönes Zimmer.

2026-09-10 • via Nuitee
A
Andrew • couple • us
2
BEWARE: Extreme noise coming from people partying in the bars out front kept us up all night long.
Pros:

the location is good for walking around, the location was bad for noise

Cons:

You must tell them that there 30 stairs to the top floor and the stairs are very narrow. People who have difficulty walking or climbing or if you are carrying heavy luggage you should not book your upper floor. One set of stairs is manageable for us but two sets was tough. they are so narrow your foot cant really fit on the stair and they are very steep. The biggest issue was the noise. There are several open air bars right outside the front of the hotel. The people drinking and partying make an extreme amount of noise plus there’s disco music thumping. They do this until 3am and then the clean up crew and machines start cleaning. It doesn't get quiet until 5am. If you close all the windows it is bearable but the room gets stuffy so for those who like fresh air they should not book the hotel rooms facing the front or wear noise canceling headphones. Tho hotel supplies cheap earplugs in the room but they don’t work. One more thing if you like flat or mushy soft pillows you better bring yours the pillows provided re super thick and so my neck was really bent. The room was nice, it is well located as far as walking around town but to me a hotel room is all about getting a good night sleep and that never happened for us. Now if you book the back rooms on the you should be fine except for the stairs. See the attached picture , this was taken from our widow.

2026-09-06 • via Nuitee
D
Des • solo_traveller • ie
8
2026-09-06 • via Nuitee
M
Marie-Clotilde • solo_traveller • fr
8
Pros:

Bon emplacement si on a une chambre à l’arrière de la maison, la place devant est très bruyante (terrasses le soir, nettoyage le matin).

Cons:

Le système d’ouverture sur téléphone uniquement (ne pas l’oublier dans la chambre, penser à le charger en journée). Ce serait bien qu’il y ait des cartes dans la chambre.

2026-09-02 • via Nuitee
G
Giorgio • couple • it
1
Cons:

Titolo: Purtroppo non è un hotel: zero servizi, struttura inadeguata e forte rumore notturno
Abbiamo soggiornato presso il Brass Hotel il mese scorso e l’esperienza è stata purtroppo molto negativa. Ci teniamo a condividere questi aspetti affinché i futuri ospiti siano pienamente consapevoli di cosa aspettarsi.
Assenza di servizi e di reception: Non si tratta di un hotel. La struttura consiste semplicemente in alcune camere situate al piano superiore di un ristorante, raggiungibili tramite una scala molto ripida e senza ascensore. Non esiste una reception, né un punto di riferimento o un'insegna. Essendo arrivati prima del check-in, non c'era nessuno ad accoglierci. L’assenza di personale sul posto si fa sentire: la responsabile non si è mai vista e ha mostrato ascolto solo a seguito di mie insistenti richieste.
Layout e dotazioni della camera: La sistemazione assegnata era del tutto priva dei requisiti minimi di comfort. Di fatto non c'era un vero bagno separato: due lavandini erano posizionati direttamente di fianco al letto, il WC si trovava in un piccolo vano e la doccia era ricavata in una nicchia nella stanza. Inoltre, le vetrate della camera erano completamente fisse e non apribili, rendendo impossibile il ricircolo d'aria naturale e costringendo a tenere l'aria condizionata sempre accesa.
Rumore e maleducazione durante la notte: La posizione sopra ai locali della piazza genera forte rumore fino a tarda notte. Trovando i tappi per le orecchie sul comodino si intuisce che la struttura è ben consapevole del problema, ma non lo rende chiaro in fase di prenotazione. A questo si è aggiunto il comportamento inaccettabile degli altri ospiti, che hanno fatto schiamazzi e sbattuto continuamente le porte per tutta la notte. Senza una reception o un presidio a cui rivolgersi per far rispettare il riposo, la notte è stata invivibile.

2026-09-02 • via Nuitee
O
Onings • solo_traveller • nl
8
Pros:

Alles, behalve de feestgangers laat in de nacht. Niet heel erg maar wanneer men gaat voor rust dan niet de juiste plek

Cons:

Verder niets.

2026-09-01 • via Nuitee
X
Xiomara • extended_group • es
8
Pros:

La ubicación era ideal y la habitación era muy acogedora y con una limpieza impecable.

Cons:

No había personal disponible, al llegar no teniamos con quien hablar para conseguir la llave, tuvimos que llamar por tlf.

2026-08-30 • via Nuitee