Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast options
Cons:
Distance from city center
Noise issues reported

Categories

Cleanliness
8.83
A number of reviews highlighted cleanliness positively with terms like 'impeccable' and 'clean', but some guests mentioned issues, impacting the score.
Service
9.8
Consistent praise for staff helpfulness and attitude, with many guests noting exceptional service.
Location
8.34
Some reviews mentioned the distance from the city center and issues with the surrounding area, but others pointed out accessibility.
Room Quality
8.79
Generally positive comments regarding room quality, though a few noted smaller rooms and issues like uncomfortable beds.
Amenities
8.32
Amenities like breakfast were appreciated, but some guests missed certain features like a kettle.
Value for Money
9.28
Many guests felt they received good value for their expense considering the quality of the experience.
Food and Beverage
9.33
Overall, the breakfast was highlighted positively, with many guests mentioning variety and quality.
Overall Experience
9.3
Most reviews convey a very positive overall experience, with compliments on the warm hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:43

Property Description

Special Protection Program:
This property offers a Special Protection Program, ensuring precise safeguards for guests and staff.

Convenient Location:
Located in the Capodichino district of Naples, Hotel Palazzo Argenta; Sure Collection by Best Western is close to major attractions like Museo e Real Bosco di Capodimonte and Catacombs of Saint Gennaro.

Comfortable Accommodation:
The 3-star hotel features air-conditioned rooms with free WiFi, a bar, and private parking. Each room includes a desk, flat-screen TV, and a private bathroom. Guests can enjoy a daily buffet breakfast during their stay.

Book now at Hotel Palazzo Argenta; Sure Hotel Collection by Best Western for a memorable and convenient stay in Naples.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

9
Based on 668 reviews
Cleanliness: 8.83
Service: 9.8
Location: 8.34
Room Quality: 8.79
Amenities: 8.32
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 9.3
V
V. Dehir • solo_traveller • gb
5
Pros:

Breakfast was good.

Cons:

No room service, although that's what it says in the hotel room.
No food at all available, although that's what it says in the hotel room.

2026-05-23 • via Nuitee
D
DIETMAR NIEDERKOFLER • solo_traveller • at
10
2026-05-20 • via Nuitee
E
EDNA • extended_group • pr
10
2026-05-19 • via Nuitee
M
mariam • extended_group • fr
10
2026-05-15 • via Nuitee
W
Wiktoria • solo_traveller • pl
7
2026-05-14 • via Nuitee
A
Anna • couple • cz
7
Pros:

Hned vedle ubytování je autobus, který nás zavezl přímo do centra. Pokoj byl maličký, ale čistý. Snídaně byla dostačující. Na pokoji jsme měli připravenou menší balenou svačinu.

Cons:

Asi v 5 hodin ráno, začala uklízečka uklízet ostatní pokoje a byl to neskutečný rámus, šlo slyšet úplně všechno, když někdo přišel v noci, tak nás to vzbudilo.

2026-05-14 • via Nuitee
I
Isabelle • couple • fr
9
Confortable
Pros:

Très bon choix et surtout le petit déjeuner de qualité.

Cons:

Éloignement des points de repères.

2026-05-10 • via Nuitee
F
Francesca • couple • it
1
2026-05-10 • via Nuitee
T
tahlia-skye • couple • au
10
Stay here!
Pros:

We stayed here after landing in Napoli late one night. Great location to the airport & the staff were so lovely!!!
The room was so big, clean and had everything you needed. Breakfast included & it was such an amazing spread. Would stay here again

Cons:

Nothing

2026-05-09 • via Nuitee
L
Limor • solo_traveller • il
9
2026-05-08 • via Nuitee
F
FABIO • solo_traveller • it
8
2026-05-07 • via Nuitee
K
Kamila • couple • pl
9
2026-05-07 • via Nuitee
V
Vince • extended_group • us
8
2026-05-04 • via Nuitee
L
Laquia • solo_traveller • fr
8
Pros:

L'hôtel est vraiment très bien, le personnel très serviable, la chambre top, petit-déjeuner copieux. Il y a une très bonne pizzeria Da paolo à 2 min à pied

Cons:

Loin du centre de Naples

2026-05-04 • via Nuitee
B
Bia • solo_traveller • si
6
A word of caution if you think of booking a single room!
Pros:

Breakfast was very good, fresh fruit available and even some vegetables (at least at 7:30 am) which was great. Good diversity of foods fordifferent preferences. Both receptionists were very kind and helpful.
The location is convenient for travellers as it is relatively close to the airport, with a bus stop 2 min walk from the hotel and a bus line stopping at the airport.

Cons:

I stayed in single room on the 1st floor which was tiny and had no window. There was a window in the bathroom with blurred glass, some light shining through and a sort of a blue shade outside. But the window opens into a dark narrow shaft going up all the way to the 4th floor and there was a huge blue plastic bag outside (no idea what it contained), but almost no daylight! So the view: dark shaft with a big blue bag :-(
Due to the small size of the room, the arrangement of the furniture was extremely spartan - a small closet, a tiny shelf serving as a "desk" and no chair, and a tiny cube featuring as a bedside table.
I believe double rooms in this hotel are good, but beware of booking a single if you're expecting a real room. All this said, the quality of the furnishing was good. But the size of the room and the lack of an actual window is quite shocking.
The photos tell it all. I took one photo from the above (I used AI to get me off the pic as I was taking it standing on the "cube") and from the floor - yes, that's the full size of the floor/ceiling!
So at least you will know what you're up to, if you're looking for a single room. I believe they should also lower the price for this "special" offer, or maybe take these rooms out of their offer entirely, because they don't seem to fit into the overall level of the hotel.

2026-05-03 • via Nuitee
R
Rene • couple • be
8
2026-05-02 • via Nuitee
J
Jitka • couple • cz
10
Prijemny hotel a vynikajici snidane
Pros:

Hotel jako takovy je moc hezky, vypada luxusne, pokoje ciste a utulne, snidane perfektni - velky vyber slaneho i sladkeho peciva. Personal velmi prijemny, vybaveni hotelu moderni. Dekujeme

Cons:

Hotel je na rusne silnici, lokalila je trochu divoka, ale s tim jsme pocitali a neni to vada hotelu.

2026-05-02 • via Nuitee
M
Manuel • solo_traveller • ch
10
Pros:

Wir waren eine Nacht im Palazzo Argenta. Das Personal war freundlich, das Zimmer sauber, komfortabel und geräumig. Frühstück war eine absolute Wucht. Der Flughafen ist mit dem Auto in 10 Minuten erreichbar ( ohne Verkehr ).

Cons:

Wollte um 10:00 Uhr morgens einchecken, wurde vom Hotel via booking.com bestätigt. Vor Ort wurde mir dann gesagt dass vor 14:00 Uhr kein checkin möglich sei.

2026-05-02 • via Nuitee
R
Rares • couple • ro
4
Cu siguranță nu o să mai revin.
Pros:

A fost aproape de aeroport

Cons:

Curățenia destul de slabă.
În camerele de la stradă zgomotul de la trafic este infernal, nu se poate dormi.
Nu au vrut să ne lase la micul dejun cu 10 min mai devreme de deschidere- aici să zicem ca e oarecum de înțeles.

2026-04-30 • via Nuitee
J
Jane • couple • gb
9
We had a great stay at the hotel.
Pros:

Excellent breakfast, very friendly and helpful staff.

2026-04-29 • via Nuitee