Silver Birches Resort

Hotels
8.3 (353 reviews)
205 Route 507 , Hawley , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Good amenities
Cons:
Room cleanliness issues
Service inconsistency
Dated property

Categories

Cleanliness
7.71
While some reviews mention cleanliness positively, there are several complaints regarding musty smells, spider presence, and overall poor maintenance.
Service
8.98
Staff is described as friendly and helpful, providing good service in a few reviews despite some operational failures.
Location
9.22
The property is praised for its great location right on the lake, enhancing the overall experience.
Room Quality
7.17
Multiple reviews indicate the rooms are dated, with issues like musty odors and inadequate maintenance affecting quality.
Amenities
8.7
Guests enjoyed the amenities like kayaking and paddleboarding, though some are noted to be in need of improvement.
Value for Money
7.96
Several guests felt the property did not meet their expectations for the price paid, despite some positive aspects.
Food and Beverage
8.21
Food received positive mentions, especially breakfast and meals at the restaurant, though some service issues were noted.
Overall Experience
8.48
The overall experience was mixed, with positive highlights but significant concerns affecting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:33

Property Description

Luxurious Amenities and Activities

Silver Birches Resort in Hawley is a 3-star gem offering a private beach area, free bikes, and a seasonal outdoor pool. Indulge in sea views from select rooms or explore the surroundings with the convenient shuttle service.

Culinary Delights

Savor a variety of cuisines at the on-site restaurant, from American to Pizza and Seafood. Special dietary needs are catered to with vegetarian, dairy-free, and vegan options available upon request.

Outdoor Adventures

Embark on exciting outdoor activities like hiking, skiing, and fishing, ensuring a memorable stay for all guests. Don't miss the chance to unwind with a barbecue at the resort.

Book your stay at Silver Birches Resort now for an unforgettable experience in Hawley!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Oct 11, 2027 until Thu, May 25, 2028
Swimming pool: Closed from Mon, Oct 12, 2026 until Thu, May 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 353 reviews
Cleanliness: 7.71
Service: 8.98
Location: 9.22
Room Quality: 7.17
Amenities: 8.7
Value for Money: 7.96
Food and Beverage: 8.21
Overall Experience: 8.48
D
Donna • couple • us
10
2026-10-27 • via Nuitee
N
Nadiya • couple • us
1
Motel on a lake with totally misleading pictures
Pros:

It's on a lake - the lake is lovely, the grounds are nice.

Cons:

It's a motel on a like. We actually called and were promised a room with a balcony... turns out it's a public walkway, not a balcony. The room looked and smelled horrible. Paper thin walls, super old - pictures are VERY misleading. We actually left. Moreover - we asked the reception if they would be able to refund us (it was very heavy rain all day next day on our travels anyway, and we didn't want to make it uncomfortable and tell them the room smelled bad and looked awful) - and they agreed, and now a month later - they are still refusing to refund us. Would never, ever recommend.

2026-10-25 • via Nuitee
P
Pablo • couple • gb
5
Very dated resort with an uncomfortable, but lovely views and friendly staff
Pros:

The location is good and staff are very friendly. The views from the reception are spectacular, particularly in the autumn. They gave us a lovely complementary glass of fizzy wine sitting by a fire pit while admiring the sunset.

Cons:

The resort is very dated. It looks like nobody has done any work to it in the last 15 years. Our room smelt of damp, the bed wasn’t comfortable and the breakfast was really disappointing.

2026-10-24 • via Nuitee
G
gali • couple • il
8
2026-10-13 • via Nuitee
C
Cindy • couple • us
10
2026-09-12 • via Nuitee
B
Barbara • solo_traveller • us
7
The views are wonderful am/pmFire pits are fabulous!
Pros:

I feel breakfast could be improved.

Cons:

The place is beautiful and staff is very attentive - I requested new sheets and received them right away!

2026-09-07 • via Nuitee
A
Ashley • couple • us
8
Pros:

Room was very big.

Cons:

the floor was filthy. Sort of sandy and seemed like a lot of pet hair on it. Otherwise all was good

2026-08-22 • via Nuitee
K
Katie • couple • us
5
Relaxed…yes. Staff…friendly. Thank you for you hospitatiky.
Pros:

We loved all the amenities that the property offered such as boat rides, swimming (lake and pool), the pool bar, common areas, and the staff was very friendly. Colleen and Sheri at the desk were wonderful. We missed out on the s’mores and champagne due to weather!

Cons:

The property needed maintenance such as the refrigerator in our room was off balance, ceiling and other areas needed either to be touched up, lots of things that squeaked and were loud (bathroom fan, bed, and Air Conditioning). I was very surprised that housekeeping was only available on request and it is only what you ask them to do (clean towels, make the bed, and provide items.). Nothing was swept or wiped down. I asked for soap to wash the dishes we used in our room. We had to give the front desk (in person) a list. I didn’t want to be that person. I just felt it was part of the experience.

2026-08-16 • via Nuitee
N
Nydia • couple • us
7
2026-07-23 • via Nuitee
K
Kris • extended_group • us
5
Pros:

Near the water

Cons:

Very expensive and pool was not open. Room was average/no view.

2026-07-15 • via Nuitee
K
Kevin • couple • us
6
Great if they inform me about my kindle
Pros:

People were very nice. The place was very clean. My only concern is I left my Kindle in the room and I called last night & they told me they hadn’t cleaned the room yet. I called again this morning & they said they would get back to me. I called again at 5:00pm & asked if they had a lost & found once they connected me no one answered. I called again & they said that they
Would get back to me one way or another. Still waiting.

2026-07-04 • via Nuitee
T
Timothy • solo_traveller • us
10
2026-06-20 • via Nuitee
• couple • us
8
2026-06-18 • via Nuitee
I
Ina • family_with_children • de
9
2026-06-06 • via Nuitee
C
Caylyn • couple • us
8
A place with very friendly staff, a lot of perks and great views.
Pros:

I loved the views, amenities and all of the included perks! They had champagne toasts, smores kits and 2 pools. It was wonderful

Cons:

Our room was dirty when we arrived. It was the only flaw out of everything. I did have wash the floors on my hands and knees as soon as we got in. Our feet were black as soon as we took our shoes off. I’m not sure if it got dusty during slow season or someone forgot to vacuum and mop when cleaning but they were really really bad. After that though everything was great. Everything else was very clean they just forgot the floors.

2026-06-03 • via Nuitee
D
Deb • couple • us
9
We would come back again!
Pros:

Charming old inn. Loved the firepits and playing cornhole by the lake. Beautiful views

Cons:

Older buildings. AC pretty loud.

2026-05-30 • via Nuitee
F
Fofanah • couple • us
10
2026-05-09 • via Nuitee
L
Lori • couple • us
6
The staff was friendly, food was good and room was clean.
Pros:

Breakfast was fine. Wine social and fire pits were nice.

Cons:

The room was smaller than expected. I thought our bed would have been made the next morning from house keeping since we stayed two nights but no one came to straighten up our room. There was a buzzing noice all night right above our bed that was extremely annoying and made it hard to sleep. We could not turn on the tv for the two nights no matter how many times we followed the directions. The Dock restaurant had the wrong time for our dinner reservations but luckily got us a table anyway. I had the text with the correct time to show that it wasn’t my mistake.

2026-01-20 • via Nuitee
J
JERRILYNN • extended_group • us
4
Pros:

The restroom smells like urine the entire time we stayed there and the room smells musty.

2026-01-19 • via Nuitee
D
De León • extended_group • us
8
2025-12-30 • via Nuitee