Hilltop Inn

Hotels
7.3 (232 reviews)
433 E Palmer st , Franklin , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Hiking
Laundry
See all facilities

Review Highlights

Pros:
Location
Value for money
Clean staff
Cons:
Cleanliness issues
Roaches
Maintenance problems

Categories

Cleanliness
5.94
Issues with cleanliness noted, including roaches and poor maintenance.
Service
8.91
Guests appreciated the friendliness of the staff in multiple reviews.
Location
7.95
Location praised in reviews for being close to downtown and attractive.
Room Quality
6.9
Mixed sentiments with some clean rooms but issues with uncomfortable beds.
Amenities
6.43
Basic amenities provided, but some complaints about missing items like Wi-Fi.
Value for Money
7.89
Good value noted, especially in relation to location and pricing.
Food and Beverage
6.94
Not mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
7.41
Overall experience varied, some guests expressed they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:28

Property Description

City Views and Modern Comforts
Located in Franklin, Hilltop Inn offers stunning views of the city. The air-conditioned rooms with private bathrooms and free WiFi ensure a comfortable stay. Each room is equipped with a seating area and a flat-screen TV for entertainment.

Outdoor Adventures and Leisure
Guests can partake in various activities like hiking, golfing, and cycling in the picturesque surroundings of Franklin. The family-friendly hotel provides an ideal base for exploring the area's natural beauty.

Convenience and Assistance
With a reception ready to assist guests with information, navigating the area becomes hassle-free. Whether it's exploring the city or seeking recommendations for nearby attractions, the accommodating staff at Hilltop Inn ensures a seamless experience.

Book your stay at Hilltop Inn for a perfect blend of relaxation and adventure.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.3
Based on 232 reviews
Cleanliness: 5.94
Service: 8.91
Location: 7.95
Room Quality: 6.9
Amenities: 6.43
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 7.41
K
Karen • couple • us
7
Pros:

Closeness to walk around town. Old hotel that needs updating, but clean and reasonably priced.

2026-11-03 • via Nuitee
T
Troy • solo_traveller • us
7
2026-11-01 • via Nuitee
C
Chris • couple • us
8
Clean, convenient, very cost conscious
Pros:

Very economical, central to Franklin.

Cons:

Nothing

2026-10-31 • via Nuitee
C
Christopher • couple • us
2
Will not stay here again
Cons:

When we arrived they had marked out our reservation and they gave up a room they had left we paid for a king and got a double. This hotel is old and needs some repairs it was kind of clean but definitely needed a better clean.

2026-10-29 • via Nuitee
M
Michael • couple • us
9
2026-10-28 • via Nuitee
G
George • solo_traveller • us
7
Good Value
2026-10-27 • via Nuitee
P
Penna • couple • us
7
Good for a nights sleep
Pros:

Beds were comfortable

Cons:

Noisy ac

2026-10-24 • via Nuitee
J
Johnnie • solo_traveller • us
2
Avoid at all cost!
Pros:

Nothing to like about the place!

Cons:

Small very unusable bathroom. Door drags the floor which makes it difficult to enter or exit. Very little hot water available. Let the sink run for over 15 minutes & never got hot. Shower was only slightly better. It’s a dump! Don’t stay there unless you have to!

2026-10-24 • via Nuitee
R
Rodney • solo_traveller • us
10
Pros:

Location is great. Close to Lazy Hiker Brewery and Kountry Kitchen. Plenty of hot water in the shower.

Cons:

A little road noise early but quiet later.

2026-10-19 • via Nuitee
J
John D • couple • us
6
Okay for our stay
Pros:

Located well for our visit.

Cons:

Water in sink was always cold. JIT water heaters were too small for water usage.

2026-10-12 • via Nuitee
E
Elena • solo_traveller • ru
8
На одну ночь нормально
Pros:

Удобна парковка. Все номера на 1 этаже

Cons:

Шумный кондиционер. Очень старая мебель в номере

2026-09-18 • via Nuitee
W
Wilson Jr. • extended_group • us
6
2026-08-30 • via Nuitee
B
Billy • family_with_children • us
8
Comfortable, affordable, friendly staff, I will remember the Hill Top when I come back to Franklin.
Pros:

There is no breakfast, but that's ok, Kountry Kitchen is within walking distance.

Cons:

Everything was very nice, no complaints at all

2026-08-23 • via Nuitee
B
Bill • solo_traveller • us
7
2026-08-21 • via Nuitee
D
David • extended_group • us
9
Got in late, friendly staff, clean room, comfey bed.
Pros:

The value for the price is exceptional. Clean room. Safe location.

Cons:

My experience was all good

2026-08-10 • via Nuitee
C
Cynthia • solo_traveller • us
8
2026-08-06 • via Nuitee
P
Phil • solo_traveller • us
7
2026-07-16 • via Nuitee
T
Tina • solo_traveller • us
10
2026-07-06 • via Nuitee
A
Armstrong • couple • us
6
An affordable place to put your head down for the night after driving 13 hours i
Pros:

It was a good location, and not difficult to find and good parking. They called to confirm our reservation while we were enroute.
Even though we showed up around 9:15pm, the person at the counter was pleasant. There were also coffee pods in the room

Cons:

We don't normally experience a cut off time for check in. But we made it with a little time to spare. Being from out of town an not very familiar with the area, it little added a little pressure while trying to get there. The handle fell off the shower water faucet. The underside of the toilet rim was black.
It was $59 plus taxes, so I wasn't expecting much. The bed was a mattress on a spring frame.

2026-06-22 • via Nuitee
A
Adams • couple • us
9
2026-06-21 • via Nuitee