Hotel Service Suites at Times Square

Large space and comfortable bed, just be aware there is mold on the ceiling in the room we stayed. We had to leave after one day as there was no other rooms available. The contact was communicative but I could not get a refund.

👌👍 Trust me this Excellent hotel and Location.
Next visit with my family.

Riyad and boss were v considerate and provided for all our needs.

When we arrived there was no reception, just a few guys standing around and a security guard. One man approached me and said he wanted to see my booking, ons seen he made a call to another person who came to see me in the lobby , we were then asked to pay 100 myr, but it had to be cash , we were then taken to our room which was nothing like what you see on hotel.com , the room was dirty and sparse , we took the decision to leave as we could not stay there , it did not feel safe, we then got our 100 myr back ant went to another hotel after just 1 hr , so my advice would be to keep away and find something better.

Worst service of my entire in the past 10 yrs of traveling. Couldn’t find the reception and we have to call the property. Just a random man arrive and gave a key. After that we haven’t seen him.

My stay at Berjaya Times Square Suites was truly delightful. The spacious and well-appointed suites offered a comfortable retreat in the heart of Kuala Lumpur. The hotel's central location made exploring the city a breeze, with shopping and dining options right at my doorstep. The staff's hospitality was exceptional, ensuring a pleasant and memorable experience. I particularly enjoyed the panoramic views from my suite, adding to the overall charm of the stay. A perfect choice for both business and leisure travelers seeking convenience and comfort in this vibrant city.

Amenities over 20 years old and lots of small faults spoil the overall experience. For example, the toilet seats are cracked and pinch your butt every time. Another is the broken shower hose that sprays water everywhere and wets everything. So much more issues like stained bed linens, mouldy chairs and water damaged floors. The only good thing was the view. Please renovate the hotel. Then there’s this old musky smell from the mattress.

dirty,scary,not an official berjaya time square room,just the same building,door is very scary as someone just broke in,air condition smells and hot,super dirty,

not and official berjaya time square room,need to meet agent to get key,not from official counter,please get official berjaya time square from receptionist,not from agent,bad and scary experience,for check out need wait half hour to send key

this property so pool, there is old room not like you see in picture do not take suite, and no toilet paper supply with include roach inside room.

Dirty and the facilities is all broken. The best part is, you cant even lock the main door.

The room was worst. All the things in the room need to change new one. Please take an action

Found used and unfolded towels in the closet and toilet when we checked in so not sure whether sanitization measures are taken.

Faclities & amendities is a bit old.

Clean, comfortable, room is big

Due to its proximity to popular shopping (Berjaya Times Square, Bukit Bintang area) and eateries (Jalan ah loy, Imbi) and easy access to public transport (monorail, Lrt, Mrt), it is an ideal place to stay.

I arrived at the property and couldn’t find anyone to do the check in and to collect my key card. I tried calling all the numbers provided in the itinerary but to no avail. As such I had to make another booking at another hotel. A huge inconvenience, I’m very disappointed.

It has no counter at lobby, you will need to call the person in charge on your booking. In charge is helpful. Abit old place, overall this place is good for family.

The person in charge was rude

For the price we paid, it was value for money. The location's great! It would be nice if the towels were changed without calling for cleaned ones.

Value for money and very honest staff