TownePlace Suites by Marriott Albuquerque Old Town

Breakfast was ok!
Eggs were not very good, just ok!
Kids enjoyed the waffles! Oatmeal was hit or miss! Good coffee

Excellent hotel. Would definitely choose it again. 🥰

Very friendly staff. Nice and quiet all night long, no voices from others heard in our room. Mid size fridge was especially nice to have in our room as we stayed two nights and then had an 8 hour drive home so we left with cold drinks and frozen ice packs in our ice chest. The free breakfast was a requirement as we searched for the right hotel and turned out to be delicious, just what we like! Plenty of up-close parking so we didn’t have to carry our bags too far.

Great Staff. Very Clean. Everything works. Everything attractive. Good location.

We got upgraded to a suite so we were very happy with the room. After my husband cleaned the clogged shower head, the water pressure was amazing. After my husband tightened a few loose screws on the noisy air conditioner, it was no longer noisy and worked great. Since most of the staff didn’t speak English, we gave up trying to ask for maintenance assistance. Thank goodness I have a very handy husband. We picked this hotel because of the supposedly secure parking lot. I never saw security once nor did I feel like the parking lot was safe. At check in we were informed parking was $7 a night. Just mentioning it because I thought I read somewhere it was $5. the hotel is close to the cultural center which does have a patrolling security unit so that did give us a small sense of security. Free breakfast was nice. I don’t think I would recommend this location. More cons than pros.

We stayed for only one night but wished we could have stayed longer! The location is ideal—across the street from the Pueblo Cultural Center, which was at the top of our list of things to see. Several very nice casual restaurants and a Starbucks all within walking distance. Easy access to Old Town. Very nice lounge and lobby areas. The room was clean, comfortable, had everything we needed and the bed was super comfy. It was also very quiet. But what really made it exceptional was service from the staff. We arrived late from a long day of driving and the night clerk was super welcoming and friendly AND remembered to give us bottled water without being asked. After we left I realized I left a favorite blouse hanging in the closet. I figured it was probably gone for good but the staff, especially Vinny the Assistant Manager, went above and beyond to make sure it was returned. That level of service is NOT typical anymore. I will definitely stay here again in the future.

Great location, clean and comfortable. Rooms are large with nice amenities. The staff is very friendly and helpful!

The staff made you feel like you were really at home

Very helpful and friendly staff

I made a mistake with my reservation and Julie helped me so much. I can't say enough about how kind she and the staff were to us. Love this hotel - it's our second time to stay here and won't be our last. Great location, pet friendly, and very clean. Will recommend to all our family and friends!

If you have daughters, do not bring them here. The front desk staff acts like they are in a nightclub, not a Marriott. A clerk with curly dark hair was consistently inappropriate with my teenage daughter. The room itself was disgusting—we found hair in the bathtub that wasn't ours and what looked like flea-like insects in the sheets. When we complained about the noise, the manager told us, "You get what you pay for." At these rates, I expect safety, not harassment.

We had a great experience here. The location was very convenient, especially with the Starbucks and restaurant within walking distance.

Friendly saff

DO NOT STAY AT THIS HOTEL. I would strongly suggest finding any other hotel in Albuquerque. YOU HAVE BEEN WARNED.

I have stayed at Marriott properties over 500 times and more than 60 times this year alone. I share this to establish that I know what to expect from these hotels. Like other negative reviews, I must say the management of this hotel is shady and unprofessional, especially Julie T., the Director of Sales (I am withholding her last name to remain professional). She does not support her staff and hides in her office instead of having conversations with guests.

While the staff brags about the property being "new," the rooms are already tired and poorly maintained. Our room had holes in the bathroom wall and doors from damage that were not properly repaired. The breakfast, which was included and complimentary, wasn't worth the price of being free. I have never seen a tip jar by the coffee at a free breakfast. Additionally, the oatmeal was like soup—clearly not what it should be. It wouldn't be hard for the management to notice if they left their desk!

When we decided to leave after one night of our five-night stay to go to another Marriott property that actually met normal standards, we were told we would be reimbursed for one of our two night deposits. However, once the employee checked with this so-called manager who never left her desk, we were told that wouldn't be happening. We left anyway without checking out so they couldn't re-book the room at a higher rate.

I would strongly recommend that you do not stay at this property and go somewhere else—anywhere else!

Great staff and the property is in excellent shape. Our stay was refreshing and the room was clean and quiet. The hotel is located near plenty of restaurants and has easy access to the interstate. The parking lot has security driving through every 15 mins or so and it feels very safe. Pool is smaller but it is clean and the workout gym is adequate. Highly recommend this hotel.