Courtyard Winston-Salem Downtown

Hotels
•
Courtyard by Marriott
8.4 (357 reviews)
640 West Fourth Street , Winston-Salem , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Customer Service
Clean Rooms
Good Location
Comfortable Beds
Cons:
Parking Issues
Cleanliness Concerns
Room Size

Categories

Cleanliness
7.66
Some reviews mentioned dirty bathrooms and issues with cleaning staff.
Service
9.13
Many guests praised the staff's friendliness and helpfulness.
Location
9.17
The hotel is conveniently located downtown with easy access to restaurants and shops.
Room Quality
7.62
Rooms described as small with noticeable wear and tear, but comfortable beds.
Amenities
8.15
Indoor pool and rooftop lounge available, though some amenities were not functioning.
Value for Money
8.51
Overall decent value for the location and service received.
Food and Beverage
8.66
Positive comments about the Bistro having great burgers.
Overall Experience
8.33
Most guests enjoyed their stay, but there were some noted inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:34

Property Description

Luxurious Amenities - Courtyard Winston-Salem Downtown offers a range of upscale amenities including free bikes, fitness centre, and a sun terrace for guests to enjoy during their stay.

Convenient Facilities - Guests can take advantage of the business centre, vending machines with snacks and drinks, and a 24-hour front desk, ensuring a hassle-free and comfortable experience at the hotel.

Prime Location - Situated in the heart of Winston-Salem, guests have easy access to popular attractions such as the Greensboro Science Center and M C Benton Jr Convention Center, making it an ideal choice for both leisure and business travelers.

Experience the perfect blend of comfort and convenience at Courtyard Winston-Salem Downtown. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GSO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.4
Based on 357 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.51
Food and Beverage: 8.66
Overall Experience: 8.33
S
sandy • couple • us
10
2026-02-08 • via Nuitee
M
Milly • extended_group • us
5
mediocre at best
Pros:

we came specifically for the indoor pool, which was not heated and was actually freezing cold. no one cared when we mentioned it, or apologized that it was not listed as being broken or not heated on the website or when booking (I spoke with an agent before arrival). the parking deck should not have to be paid for, for hotel guests. that's ridiculous. there is also no entrance from the parking lot besides walking in through the front doors, which is kind of ridiculous. it was a very mediocre experience. there is no real restaurant, only a bar on site. wasn't the worst but far from a good experience. we would not return.

Cons:

no heated pool
not enough towels in the bedrooms/bathrooms
bathroom was not cleaned
$15 parking at lot next to building (where else would you park?!)

2026-01-20 • via Nuitee
R
Rebecca • couple • us
10
Great room.
Pros:

The hotel was a pleasant surprise and very comfortable. The breakfast we didn’t get, mainly because the staff appeared to ve in a heated discussion in the kitchen and didn’t know we were there. After over looking the self serve items and found little options , we left. It was also a surprise that parking was $15. The booking write up did indicate a charge.

Cons:

The hotel was a pleasant surprise and very comfortable. The breakfast we didn’t get, mainly because the staff appeared to be in a heated discussion in the kitchen and didn’t know we were there. After over looking the self serve items and found little options , we left. It was also a surprise that parking was $15. The booking write up did indicate a charge.

2026-01-19 • via Nuitee
M
Michael • couple • us
1
Bad
Cons:

It was a leak in the sealing and I wake up in a bed full of water

2026-01-19 • via Nuitee
M
Mariah • couple • us
10
2026-01-19 • via Nuitee
D
Delphine • extended_group • us
10
Everything was wonderful
Pros:

Excellent customer service upon entering and exiting the hotel. My room was very clean and comfy.

2026-01-19 • via Nuitee
T
Taoshiko • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Carrie • extended_group • us
10
2026-01-19 • via Nuitee
N
Nanci • couple • us
8
My day was good except for the brightness of the room at night.
Pros:

The facilities in room were up-to-date and clean.

Cons:

The light of the thermostat was way too bright. It kept me awake for many hours during the night. I have never stayed in a hotel room with that much light coming from a thermostat. Also, it was reflecting off a mirror next to the bed so I was getting the light from both sides. I only had to get up and find something to cover it.

2026-01-19 • via Nuitee
R
Richard • couple • us
10
2026-01-16 • via Nuitee
W
Wayne • couple • us
9
Great
Pros:

Excellent staying there nonething

2026-01-15 • via Nuitee
L
Lynne • couple • gb
9
2026-01-15 • via Nuitee
T
Thornton • couple • us
6
N/A
Pros:

Location and cleanliness

Cons:

Staff

2026-01-15 • via Nuitee
• solo_traveller • us
8
2026-01-14 • via Nuitee
L
Lonya • solo_traveller • us
9
Pros:

I loved the location and most of the staff! There was one rude front desk clerk.

2026-01-12 • via Nuitee
L
Lisa • family_with_children • us
10
Pros:

Customer Service

Cons:

The parking i thought the hotel had a parking lot

2026-01-03 • via Nuitee
T
Taoshiko • solo_traveller • us
10
2026-01-01 • via Nuitee
B
Bevan • couple • us
10
2025-12-21 • via Nuitee
N
Nash • family_with_children • us
7
One night. 3 Girls. Courtyard on 4th.
Pros:

Convenient location. Price. Nice staff. Very clean.

Cons:

Small room size. Noticeable wear and tear. Uncomfortable bed. Inconvenient parking.

2025-12-14 • via Nuitee
M
Meghan • family_with_children • us
4
It wasn’t horrible, it just didn’t meet expectations.
Pros:

Front receptionist guy that was very nice and told us good places to eat. Plus the beds were very comfortable!

Cons:

Pool was very cold. Our city view was a wall and then when they moved us to the city view they moved us to a handicap room with not much of a city view. Roof top bar was closed even though the winter hours said they were open. The bathtub had black hair everywhere (we do not have black hair). When we were walking out (getting ready to leave) there was a worker at the door waiting for us to leave which seemed rude. Checkout says 12 and we were getting ready at 11:10. The morning staff didn’t seem as friendly or helpful checking out. Another thing is, they do not tell you about having to pay to park in the parking garage. So it’s not free parking.

2025-12-07 • via Nuitee