Tru By Hilton Eugene, Or

Hotels
•
Tru by Hilton
8.5 (633 reviews)
3111 Franklin Blvd. , Eugene , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Noisy environment
Overpriced
Limited amenities

Categories

Cleanliness
8.21
Generally clean but mentioned issues like sharp edges and a slippery bathtub.
Service
9.18
Staff were friendly and accommodating, though some service aspects were inconsistent.
Location
8.72
Good location with easy access, though one review mentioned a noisy environment.
Room Quality
8.17
Rooms were clean and comfortable, but some were perceived as small.
Amenities
8.7
Amenities were decent but lacked some standard features like a microwave or larger refrigerator.
Value for Money
7.66
Some reviews indicated that the accommodation felt overpriced for the services provided.
Food and Beverage
8.71
Breakfast was appreciated and well-maintained.
Overall Experience
8.68
Overall, a nice stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:58

Property Description

Modern Amenities
Tru By Hilton Eugene, Or offers a fitness centre, shared lounge, and free WiFi for guests to enjoy during their stay. The rooms are equipped with a desk, flat-screen TV, and private bathroom, ensuring a comfortable experience.

Recreational Activities
Guests can indulge in a game of billiards or tennis at the hotel, and the surrounding area is perfect for hiking and skiing. Whether you prefer indoor or outdoor activities, there's something for everyone to enjoy.

Convenient Location
Located just 1.9 km from Matthew Knight Arena and 2 km from University of Oregon, Tru By Hilton Eugene, Or provides easy access to popular attractions. With a 24-hour front desk and room service available, guests can expect a seamless and enjoyable stay.

Book your stay at Tru By Hilton Eugene, Or for a memorable experience in Eugene!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EUG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 633 reviews
Cleanliness: 8.21
Service: 9.18
Location: 8.72
Room Quality: 8.17
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 8.68
Z
Zhao • couple • ca
10
Cons:

空调声音有点大

2026-01-25 • via Nuitee
C
Charmaine • couple • us
10
2026-01-25 • via Nuitee
R
Rhiannon • couple • us
10
Comfortable
2026-01-23 • via Nuitee
K
Kit • solo_traveller • ca
10
2026-01-20 • via Nuitee
T
Taniamara • couple • us
9
2026-01-20 • via Nuitee
S
Sean • couple • us
9
Perfect for what we needed
Pros:

Location was easy to find on arrival and easy to get back on the freeway at departure. Everything was easy, from check in to getting our bags to our room. Having a bag trolley is such a big help for getting everything in/out in one trip. Even though we didn’t make use of it, the large spread of snacks/consumables available at the “command center” is a really nice convenience.

Cons:

The body wash in our bath was empty. Not a big deal as we each had our own but everything else was so good, that was a bit disappointing.

2026-01-19 • via Nuitee
A
Annie • extended_group • us
10
Great stay!! Would stay at Tru again!
Pros:

Clean - friendly!

2026-01-15 • via Nuitee
R
Ralf • couple • ca
9
2026-01-12 • via Nuitee
D
Deborah • solo_traveller • us
10
2026-01-09 • via Nuitee
J
Jennifer • couple • us
10
I will keep coming back with my family because we truly enjoyed the breakfast as well.
Pros:

I enjoyed it’s cleanliness and above All I enjoyed the staff they were magnificent. They treated you with dignity, respect, and were kind to the children.

Cons:

Everything was perfect for us

2026-01-09 • via Nuitee
B
Brighid • family_with_children • us
9
Pros:

Cody at the front desk was amazing. After a rough day of travel, he really turned the day around.

Cons:

N/A

2026-01-04 • via Nuitee
A
Amanda • couple • us
6
Hazardous Bed Frame
Pros:

Location was great. Staff was wonderful. Room was clean. Best were comfortable.

Cons:

The platform bed frame has sharp edges. The frame is wider than the mattress so when you get off the bed you scrape your legs. When walking around the be the corners are at knee level and are killer when you hit the sharp point.

In the bathroom the towels are on the opposite side from the shower. The bathtub itself is really slippery (grab bar saved me from falling).

2026-01-02 • via Nuitee
B
Berry • couple • us
10
2025-12-30 • via Nuitee
J
Jennene • couple • us
5
The best part is the very helpful mature grey haired woman helping out during the breakfast. She is very kind.
Pros:

The property was well maintained

Cons:

The king bed room was tiny. The refrigerator too small with no freezer. I needed to re freeze my blue ice for the food I was traveling with. Also no microwave in the room.

2025-12-30 • via Nuitee
J
Julia Linelle • couple • us
8
2025-12-30 • via Nuitee
G
Goodine • couple • us
10
Pros:

Kind staff. Updated location. Clean and pretty romantic for the last minute getaway.

Cons:

Nothing

2025-12-21 • via Nuitee
A
Aundrea • couple • us
10
Would definitely stay and recommend.
Pros:

Very clean and comfortable. Good location. Staff was very friendly. Reasonable rates

Cons:

There was nothing that we didn’t like.

2025-12-15 • via Nuitee
B
Brandy • couple • us
7
2025-12-14 • via Nuitee
B
Brianna • couple • us
10
We drove in earlier than we thought and they still accommodated a room for us at 9 am. I was very grateful for that.
Pros:

It was very comforting as soon as we walked through the door. Even the staff was very welcoming.

Cons:

There wasn’t one thing that I didn’t like about the property.

2025-12-12 • via Nuitee
G
Gomez Zeller • couple • us
10
2025-12-10 • via Nuitee