Tru By Hilton Eugene, Or

Hotels
Tru by Hilton
8.5 (633 reviews)
3111 Franklin Blvd. , Eugene , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Noisy environment
Overpriced
Limited amenities

Categories

Cleanliness
8.21
Generally clean but mentioned issues like sharp edges and a slippery bathtub.
Service
9.18
Staff were friendly and accommodating, though some service aspects were inconsistent.
Location
8.72
Good location with easy access, though one review mentioned a noisy environment.
Room Quality
8.17
Rooms were clean and comfortable, but some were perceived as small.
Amenities
8.7
Amenities were decent but lacked some standard features like a microwave or larger refrigerator.
Value for Money
7.66
Some reviews indicated that the accommodation felt overpriced for the services provided.
Food and Beverage
8.71
Breakfast was appreciated and well-maintained.
Overall Experience
8.68
Overall, a nice stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:58

Property Description

Modern Amenities
Tru By Hilton Eugene, Or offers a fitness centre, shared lounge, and free WiFi for guests to enjoy during their stay. The rooms are equipped with a desk, flat-screen TV, and private bathroom, ensuring a comfortable experience.

Recreational Activities
Guests can indulge in a game of billiards or tennis at the hotel, and the surrounding area is perfect for hiking and skiing. Whether you prefer indoor or outdoor activities, there's something for everyone to enjoy.

Convenient Location
Located just 1.9 km from Matthew Knight Arena and 2 km from University of Oregon, Tru By Hilton Eugene, Or provides easy access to popular attractions. With a 24-hour front desk and room service available, guests can expect a seamless and enjoyable stay.

Book your stay at Tru By Hilton Eugene, Or for a memorable experience in Eugene!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EUG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 633 reviews
Cleanliness: 8.21
Service: 9.18
Location: 8.72
Room Quality: 8.17
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 8.68
M
Merle couple us
3
2026-03-28 via Nuitee
W
who couple ca
10
Pros:

Absolutely loved the new pancake machine!! Pancakes were yummy

Cons:

Remove of water and snacks from Diamond status

2026-03-26 via Nuitee
K
Kelly couple ca
10
2026-03-26 via Nuitee
D
Danielle family_with_children us
10
Excellent!
Pros:

We had a great view of the river, the front desk staff and kitchen staff were amazing, the beds were comfortable, the bathroom was spacious and the property was overall comfortable!

Cons:

No feedback here!!

2026-03-21 via Nuitee
A
Ali couple us
7
Convenient place to stay, clean, generous breakfast, nice gym
Pros:

Convenient and clean, nice breakfast and lobby

Cons:

Right by the freeway

2026-03-21 via Nuitee
P
Patchen family_with_children us
6
2026-03-21 via Nuitee
C
Chloe family_with_children us
7
Good not great
Pros:

The lady at the front desk was so sweet and location was perfectly close to town

Cons:

There was a giant crack down the whole wall in my room a used bottle of mouthwash was left in the room breakfast was only 2 hours and the view was a swamp and a factory

2026-03-20 via Nuitee
S
SHINYA couple jp
6
2026-03-18 via Nuitee
D
David couple us
9
Pros:

Cleanliness

Cons:

Too minimalistic. Reminded me of a kindergarten classroom

2026-03-17 via Nuitee
S
SHINYA couple jp
8
2026-03-15 via Nuitee
R
Raquel family_with_children us
10
Pros:

Convenient location, friendly staff, clean from entrance to room, comfortable bed, great selection of late night snacks!

Cons:

Everything was great! Thank you!

2026-03-13 via Nuitee
V
Vicki couple us
3
Far below the Hilton reputation. Will never stay in another Tru.
Pros:

The staff was terrific. Friendly and helpful beyond the call of duty.

Cons:

The bed was lumpy—really bad. The fitted sheet didn’t fit the bed and popped off the mattress throughout the night. The tp and tissues were like sandpaper. Breakfast was disappointing except for the biscuits which were heavenly. Again, the breakfast staff was terrific. Also, I doubt the room was actually as large as indicated in the website. Very small.

2026-03-12 via Nuitee
S
Sylvia M family_with_children us
10
Good choice for a simple stay
Pros:

Sparking clean. Loved the free coffee in the lobby, and the snacks available at the desk. The breakfast was good. I liked the omelettes in particular. Water refill station in the lobby, too. Nightlight in the bathroom. Fridge in the room. Good location.

Cons:

Microwave in the room.

2026-03-08 via Nuitee
M
Mccomb couple us
10
2026-03-05 via Nuitee
M
Michelle family_with_children us
10
Tru by hilton a true gem
Pros:

I liked the cleanliness, of the facility. Quiet, lots of amenities. Sheets were very comfortable. Nice to stream my apps on the t.v.

2026-03-04 via Nuitee
J
Jordan couple us
1
2026-03-01 via Nuitee
K
Kendra couple us
10
2026-02-28 via Nuitee
C
Charmaine couple us
10
2026-01-25 via Nuitee
Z
Zhao couple ca
10
Cons:

空调声音有点大

2026-01-25 via Nuitee
R
Rhiannon couple us
10
Comfortable
2026-01-23 via Nuitee