Prince Smart Inn Ebisu

Hotels
Prince Hotels & Resorts
8.4 (942 reviews)
Shibuya-ku Ebisuminami 3-11-25 , Tokyo , jp

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Safety deposit box
Non-smoking throughout
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Cleanliness
Comfortable beds
Cons:
Limited breakfast options
Small room size

Categories

Cleanliness
8.15
Some reviews noted cleanliness issues, such as stains on the bed and wall.
Service
8.65
Varying experiences with staff, some were helpful while others were unhelpful.
Location
9.65
Multiple reviews praised the location for its convenience and accessibility.
Room Quality
8.15
Rooms are described as small and basic, which is expected for this hotel price range.
Amenities
8.65
Decent amenities noted, though some reviews mentioned issues with laundry and breakfast.
Value for Money
7.65
Comments suggest that guests felt the hotel might not be worth the price due to its shortcomings.
Food and Beverage
7.15
Breakfast options were frequently criticized for being poor and lacking variety.
Overall Experience
9.15
Overall sentiment was mixed, but many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:41

Property Description

Prime Location in Shibuya Ward

Located in the heart of Tokyo's vibrant Shibuya Ward, Prince Smart Inn Ebisu offers a convenient stay just steps away from popular attractions like Atre Ebisu Shopping Mall and America Bashi Park.

Modern Amenities

Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi, a flat-screen TV, and a safety deposit box. Our attentive staff, fluent in English and Japanese, are available 24/7 at the front desk to assist you during your stay.

Nearby Attractions

Explore Tokyo's cultural scene with ease as our hotel is close to Tokyo Metropolitan Museum of Photography, Daikanyama Address Dixsept, and Sato Sakura Museum. Don't miss out on the chance to stay at Prince Smart Inn Ebisu for a memorable Tokyo experience.

Important information:

This property offers self-check-in only.

Access to the lockers is by reservation and is subject to availability.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 942 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.65
Room Quality: 8.15
Amenities: 8.65
Value for Money: 7.65
Food and Beverage: 7.15
Overall Experience: 9.15
G
Gonzalo solo_traveller sg
6
Basic good value for money
Pros:

Practical

Cons:

Basic

2026-04-17 via Nuitee
F
fuwei solo_traveller tw
8
舒適方便!
2026-04-15 via Nuitee
S
Simon family_with_children at
7
2026-04-15 via Nuitee
M
Madison couple nz
6
2026-04-14 via Nuitee
N
Ninkovic family_with_children us
8
Modern Hotel
Pros:

Beds were good and shower room being separate from WC. Modern design. Rooms were cleaned every day.

Cons:

Hotel provided water only once. Lack of storage. Having more hanging places or flat surfaces would jave been helfull. Walls need a new coat of paint- you can see scuffmarks and dents everywhere.

2026-04-14 via Nuitee
F
Francesca solo_traveller it
10
Excellent
Pros:

Everything

Cons:

Nothing

2026-04-14 via Nuitee
J
Juman solo_traveller kr
3
Pros:

조식은 예전에 비해 좋아진것을 느낄수 있었다.

Cons:

호텔의 물을 체크인할때 한번만 주고 하는 호텔은 스마트인이 처음인것 같네요!!
저번에도 말했지만 기본적인적이 조금 부족하다고 생각함.

2026-04-13 via Nuitee
M
Martina couple za
10
2026-04-12 via Nuitee
P
Pascale couple fr
9
Très bon choix particulièrement confortable
Pros:

La chambre était très confortable suffisamment grande avec 2lits jumeaux
Une literie excellente oreillers multiples couette moelleuse
Emplacement bien avec beaucoup de restaurants autour et la station de métro Ebisu pas loin

Cons:

Le petit déjeuner est très limité

2026-04-12 via Nuitee
P
Paola couple co
8
2026-04-10 via Nuitee
C
Caroline solo_traveller au
8
Pros:

Great location if wishing to spend time in Shibuya area. Excellent proximity to Ebisu station. Lots of fabulous bars and restaurants nearby.

Cons:

Would’ve loved a kettle in my room

2026-04-08 via Nuitee
S
Shiu Chin solo_traveller tw
5
Pros:

地點好、乾淨

Cons:

真的好小價格好貴
洗手台好小所有設備都好迷你

2026-04-08 via Nuitee
J
Jouni couple th
9
2026-04-07 via Nuitee
K
Krystal couple sg
7
Pros:

Location is about 8mins walk from Ebisu Station. Lots of food and restaurant options nearby. Lots of convenience stores as well. Breakfast was great i like the ham and cheese sandwich.

Cons:

The hotel doesn't provide water bottles everyday, only 1 bottle per person on the first day. There isnt hot water dispensers available. The curtains aren't blackout curtains as well you will get blasted by the sun at 5am in the morning.

2026-04-06 via Nuitee
K
Katherine couple au
8
A good hotel in a fantastic location
Pros:

A nice hotel in a fantastic location. Loved that it was close to so many restaurants and Ebisu train station. I booked my luggage through to them from a previous location and it was there waiting when I arrived. Although check in is all electronic, the team there was really friendly. The room, like most rooms we've stayed in Tokyo was small but it was well laid out.

Cons:

Nothin really, although I found it hard to cool the room.

2026-04-05 via Nuitee
C
Chrissie extended_group gb
7
2026-04-05 via Nuitee
family_with_children tw
10
2026-04-01 via Nuitee
family_with_children tw
10
2026-04-01 via Nuitee
S
Sandra family_with_children ca
8
Small but everything we needed
Pros:

We had everything we needed and a good location.

Cons:

Very small room. So glad we travel with carry on bags. There's no room for anything bigger. Didn't like the machine check in. It ended up taking longer and I missed our first human experience in a new city

2026-03-31 via Nuitee
S
Sandra couple gb
7
Good stay overall but could have been better
Pros:

The location (Ebisu is a great area, calm and residential) - The free small breakfast - The elevators (always available and fast) - Clean room

Cons:

The room was small and room facilities were very minimal compared to other hotels we tried. No room to put your clothes, no air fresheners, no little touch of Japanese attention + the ventilation in the shower was very loud for days, all day (!), we asked reception desk if it could be fixed, they answered a straight “no” without trying to help, just “make sure your close the (thin) door. But we discovered that we could stop it by just pressing a button located in the toilet… we would have appreciated to locate that button earlier, we would have appreciated to be heard and helped by the reception staff.
For the price, we expected a little bit better.

2026-03-31 via Nuitee