GEN HOTEL KAMAKURA

Hotels
7.9 (183 reviews)
1−8−36 Yukinoshita , Kamakura , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Non-smoking throughout
Vending machine - drinks
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent location (Komachi Street, near Tsurugaoka Hachimangu)
Clean rooms and facilities
Rooftop with good views
Tatami/futon option appreciated
Quiet and close to restaurants/attractions
Cons:
Automated/self check-in is frustrating and often requires calling staff
No staffed front desk
Very small rooms with limited luggage storage (storage is paid)
Some rooms have no proper view (high window facing a wall)
One reviewer noted distance from the beach

Categories

Cleanliness
8.5
Multiple reviewers explicitly said the rooms and facilities were clean and well maintained.
Service
6.8
Repeated complaints about the automated/self check-in process, lack of on-site staff and time-consuming registration reduced perceived service quality.
Location
9.5
Consistently praised — prime spot at the end of Komachi Street and directly by Tsurugaoka Hachimangu, close to restaurants and attractions.
Room Quality
8
Mixed notes: rooms are generally clean and comfortable (tatami/futon appreciated) but many are very small, with limited luggage space and some rooms lacking a proper view.
Amenities
7
Rooftop and basic facilities are noted positively, but on-site services are minimal (no staffed front desk) and luggage storage is limited/paid.
Value for Money
7
Good location and cleanliness support value, but extra charges (e.g., paid luggage storage) and very small rooms lower perceived value.
Food and Beverage
8
No strong hotel F&B mentions; reviewers highlighted many good nearby restaurants, so dining access is a clear positive.
Overall Experience
8.4
Overall positive experience driven by location and cleanliness, tempered by frustrating automated check-in and small rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 08:41

Property Description

Prime Location in Kamakura
GEN HOTEL KAMAKURA is conveniently situated near major attractions such as Sankeien, Yokohama Marine Tower, and Nissan Stadium. Explore the beauty of Kamakura with ease.

Comfortable and Well-Equipped Rooms
Experience ultimate comfort in our air-conditioned rooms featuring modern amenities like a flat-screen TV, fridge, and private bathroom. Some rooms even come with a kitchenette for added convenience.

Convenient Amenities and Services
Enjoy a hassle-free stay with our 24-hour front desk and complimentary WiFi. Relax knowing that our hotel provides bed linen, towels, and a safety deposit box for your peace of mind.

Book your stay at GEN HOTEL KAMAKURA now and make the most of your visit to Kamakura!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 183 reviews
Cleanliness: 8.5
Service: 6.8
Location: 9.5
Room Quality: 8
Amenities: 7
Value for Money: 7
Food and Beverage: 8
Overall Experience: 8.4
M
MARIE • couple • jp
4
入りは良くないけど、他はよかった
Pros:

お部屋もサービスもかなりよかった

Cons:

チェックインが1時間くらい並んだ。
オペレーションかシステムが問題

2026-08-27 • via Nuitee
J
Junichi • solo_traveller • jp
1
2026-08-27 • via Nuitee
A
Arzu • couple • ch
5
2026-08-14 • via Nuitee
B
Bryan • couple • us
5
2026-08-11 • via Nuitee
A
Arnaud • family_with_children • gp
4
Je ne recommande pas il y a mieux
Pros:

Bon emplacement

Cons:

Accueil automatisé vous ne croiserez aucun humain
C’est très très très petit
Pas pratique et n’espérez pas stocker des bagages pour visiter avant d’avoir votre chambre c’est juste suffisant pour un sac à dos mais pas une valise et c’est payant alors que tout les autres hôtels font cela gratuitement

2026-07-16 • via Nuitee
E
Evans • couple • us
9
Pros:

It wa very secluded

Cons:

It was far from the beach but close to everything else

2026-07-13 • via Nuitee
J
JUNKO • extended_group • jp
8
チェックインの、トラブルがなければ最高です。
Pros:

清潔でした。女子3人で1泊しましたが
ベッドではなく畳に布団がとてもよかったです。

Cons:

チェックインの時にエラーで国籍から住所まで1人づつ入力しなければならなくて
時間がかかり、次の人を、待たせてしまったので、事前に入力するシステムに、してほしいです。旅の疲れで早く休みたいのに、ちょっと残念でした。

2026-07-12 • via Nuitee
B
Ben • couple • au
7
2026-07-10 • via Nuitee
D
De Kun • couple • sg
10
Almost perfect.
Pros:

Located just at the end of Komachi street, prime location. Hotel is clean and quite.

Cons:

None !

2026-07-08 • via Nuitee
S
Seiya • couple • jp
10
2026-07-04 • via Nuitee
S
Sara • extended_group • jp
8
2026-06-30 • via Nuitee
S
Santiago • couple • co
8
Cons:

Indicar que la habitacion no tiene vista, es cerrada, la ventana alta de a una pared del vecino.

2026-06-22 • via Nuitee
A
ASUMA • family_with_children • jp
6
想像していたよりかはよかった。
Pros:

屋上からの景色
立地

Cons:

チェックイン時に電話が必要な点

2026-06-21 • via Nuitee
H
Hiroshi • extended_group • jp
9
とても良かったです
Pros:

鶴岡八幡宮の目の前、一階や近くに美味しい食事のできるお店も揃っており立派が最高です。お部屋も非常に綺麗でホスタビリティの高さを感じました。
鎌倉まつりに合わせて利用させていただきました。窓から行列巡行が見えたり、夜や早朝の鶴岡八幡宮を気軽に訪れる事もできました。

Cons:

チェックイン方法を事前によく調べておかないと戸惑うかと思います。前の2組がチェックインで詰まっていました。
スムーズなチェックインに事前登録は必須かと思われます。少しネットなどに慣れていれば簡単ですが、慣れていない方はストレスに感じるかも知れません。

2026-06-15 • via Nuitee
T
Tran • family_with_children • au
10
2026-06-11 • via Nuitee
N
Nico • solo_traveller • us
5
Pros:

The hotel and location is wonderful, clean facilities and nice overall

Cons:

The checkin process is abysmal. I waited behind someone struggling with the process, and then spent ten minutes typing in my info and figuring out how to check in. They wanted me to imput my american address with the japanese keyboard on the screen, and the process requires staff to be called anyways. I already sent them my passport and info so I am frustrated the process was like this. I ended up having to take a live photo of my passport and hand typing my passport number into the system while a group waited in line behind me while I figured it out. The tablet is pointless if you have to involve staff over a call anyways, just have a checkin counter and a person there. I love contactless checkins but this was too frustrating to give the hotel a good review. It should not take as long as it did or be as frustrating as it was.

2026-06-09 • via Nuitee
M
marghe92 • solo_traveller • it
9
2026-05-29 • via Nuitee
N
Nathalie • solo_traveller • ca
7
Belle chambre
Pros:

Hôtel fonctionnel et près de tout.

Cons:

C'est un accueil sans personnel et on a eu des problèmes pour le check-in... On a dû téléphoner pour obtenir de l'aide.

2026-05-27 • via Nuitee
S
Shilpa • solo_traveller • gb
9
A comfy and functional room
Pros:

Great location and nice clean room with simple amenities and toiletries.

Cons:

Nothing that we didn't like as it served the purpose of our need but something to be aware off is that the entire check in process is automated. There is no concierge desk to speak to anyone. So if you want an early check in you have to do this 24hrs in advance by chatting to the hotel team to give them notice otherwise it's a hard deadline that you can only check in after 3pm as that is when the check-in tablet starts working. When we went to check in there was an issue with the check in tablet however the hotel had emailed us a couple of minutes before the check in with updated instructions so it was easy for us but there were a few couples behind us who were struggling to check-in with the broken tablet.

2026-05-23 • via Nuitee
M
Michal • solo_traveller • pl
6
Pros:

Localisation is fantastic

Cons:

Smell from the bathroom. Automatic checkin is a bit weird

2026-05-16 • via Nuitee