Holiday Inn NW Houston Beltway 8 by IHG

Hotels
IHG
8.6 (133 reviews)
3539 N SAM HOUSTON PARKWAY WES, Houston, Texas, 77086 , Houston , US

Facilities

Fitness facilities
Health club
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Fitness facilities
Gift shops or newsstand
Conference space
See all facilities

Review Highlights

Pros:
Clean
Everything
Nice location
Kind staff
Good breakfast
Comfortable beds
Cons:
No water for shower
Delayed check-in
Noisy environment
Miscommunication about breakfast offerings

Categories

Cleanliness
8.06
There were issues with the lobby and elevator cleaning, and water problems were reported.
Service
9.03
Staff was generally kind and attentive, though there were issues with responsiveness at times.
Location
9.07
Location is convenient and perceived positively.
Room Quality
8.52
Rooms were clean and comfortable but had issues with noise.
Amenities
8.05
Limited by missing items like coffee condiments and no update about amenities.
Value for Money
9.01
Overall feels like value for what is offered given the positives.
Food and Beverage
8.56
Breakfast was good but had confusion over the offerings.
Overall Experience
8.53
Mixed experiences with significant negatives affecting overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 21:22

Property Description

Recreational Amenities:
Indulge in relaxation with a health club and an indoor pool.

Dining Options:
Savor a delicious meal at the on-site Toast to Toast restaurant or grab a quick bite at the snack bar/deli.

Meeting and Event Spaces:
Host successful gatherings with 3500 square feet of conference space and 2 meeting rooms.

Conveniently located near the airport, the Holiday Inn NW Houston Beltway 8 offers comfort and convenience for your stay in Houston. Book now to experience a seamless blend of leisure and productivity during your travels.

Important information:

  • Pool access available from 7:00 AM to 11:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.6
Based on 133 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.05
Value for Money: 9.01
Food and Beverage: 8.56
Overall Experience: 8.53
M
Muhammad family
10
Pros:

It was truly one of the finest hotel experiences I've ever had. From the moment I arrived, I was impressed by the modern elegance of the lobby
-it set the perfect tone for the rest of my stay. The staff were gracious and attentive, ensuring every detail was just right. My room was spacious, beautifully appointed and offered an exceptional level of comfort.
Breakfast each morning was delicious. Overall, my experience was exceptional, and I would gladly return without hesitation.

2025-10-12 via Nuitee
G
Garrett
2
Pros:

First the sink in room 200 had small sugar ants coming out on the sink area. Second i walk out to my truck in whats suppose to be a secured parking lot and my back window is smashed in. Then i ask about cameras and i get told they are down.

2025-10-02 via Nuitee
J
Jonathan friends
10
Pros:

Would stay again! Great service

2025-09-18 via Nuitee
E
Emely partner
10
Pros:

Everything was clean and everyone was nice and helpful.

2025-09-16 via Nuitee
J
Jewel
10
Pros:

Clean

2025-09-11 via Nuitee
L
LaRecya
4
Pros:

This location seem nice online but in person all that's not true. 1st when i arrived around 4:30 5:00 p.m. to check in no one was at the desk me and another customer stood there for about 3 to 5 minutes waiting before I decide to walk around to look for the staff office and the ladies back there on her phone 2nd I wake up Sunday morning 7:00 am in the morning to shower and go to church water not on. check my phone no message, no message at the door, or no email. No nothing letting us know that the water is off and couldn't get a hold to no one at the front desk. when I went to get my breakfast Monday morning for the ticket that I purchased ticket says Buffet or entree and drink but the lady says I can only get this particular item with that ticket and she says that they just changed it a week ago but yet again no information no update or nothing informing customers that that occurred. The tv was not a smart tv so had to watch basic tv and old movies. Then houses keeping mops the lobby and elevators with dirty water making it smell like wet dog.

2025-08-18 via Nuitee
F
Felix
10
Pros:

Everything

2025-08-18 via Nuitee
J
JORGE
2
Pros:

no water to take a shower or wash your teeth no coffee no condiments for coffee

2025-08-17 via Nuitee
N
norma
8
Pros:

It was very clean comfortable beds, but noisy ac.

2025-08-04 via Nuitee
C
Carlos family
10
Pros:

It was very confort and close from where we need to go

2025-08-03 via Nuitee
D
Dorina
10
Pros:

The staff so kind they met my needs

2025-07-31 via Nuitee
D
Djakhongir
10
Pros:

Safe

2025-07-31 via Nuitee
N
Nicholas family
10
Pros:

Great stay

2025-07-28 via Nuitee
T
Tonya
10
Pros:

Was there for a funeral . Unfortunately I left something in room. Was hoping
For a call when they cleaned but haven’t heard from
Them. .

2025-07-13 via Nuitee
C
Ciera family
10
Pros:

everyone here was so nice.

2025-07-08 via Nuitee
S
Sharon
2
Pros:

It was a nightmare, i think there was a huge amount of people from one family celebrating something and the noise was unbearable, try.to contact the receptionist never answer and also went down to look for help and no one was there to help. I paid a hotel night to rest and got an sleeplessness night. Terrible

2025-07-05 via Nuitee
R
Rosie partner
10
Pros:

Clean rooms, good breakfast!

2025-06-27 via Nuitee
H
humphrey
10
Pros:

My stay was cool

2025-06-23 via Nuitee
M
Mayra family
10
Pros:

Everything is perfect, I really like staying here

2025-06-23 via Nuitee
Z
zhenping family_with_children
6
Pros:

I can hear voice of neighbors easily.

2025-06-14 via Nuitee