Hilton Garden Inn Umhlanga Arch

Hotels
Hilton Worldwide
8.4 (51 reviews)
1 Ncondo Place, Umhlanga Ridge, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA

Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Great staff
Delicious food
Spacious rooms
Cons:
Poor service from staff
Non-functioning room service

Categories

Cleanliness
8.48
The room was spacious, clean, quiet and comfortable.
Service
7.45
Very poor service from the staff.
Location
8.49
Standard quality for this hotel tier.
Room Quality
8.44
The room was spacious, clean, quiet and comfortable.
Amenities
8.47
Standard quality for this hotel tier.
Value for Money
8.43
Standard quality for this hotel tier.
Food and Beverage
8.98
The food at the hotel restaurant was delicious.
Overall Experience
8.45
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:35

Property Description

Discover the ultimate retreat at Hilton Garden Inn Umhlanga Arch, where comfort meets convenience.

Recreational Haven
Unwind in our sparkling outdoor pool or elevate your fitness routine at our 24-hour fitness center, ensuring relaxation and wellness are just steps away.

Culinary Delights
Savor exquisite local and international dishes at Together & Co Restaurant, complete with a stylish bar/lounge, or opt for the convenience of in-room dining during limited hours.

Business Ready
With over 2,121 square feet of versatile conference space and six dedicated meeting rooms, we cater to all your professional needs, ensuring your events transform into unforgettable occasions.

Experience the perfect blend of leisure and business that awaits you. Don't miss the chance to book your stay today!

Important information:

  • Pool access available from 9:00 AM to 6:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 51 reviews
Cleanliness: 8.48
Service: 7.45
Location: 8.49
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.98
Overall Experience: 8.45
G
Garth Anthony
10
Pros:

Excellent service all round. Hotel staff very professional and very accommodating

2025-10-01 via Nuitee
R
Rene
10
Pros:

The hotel and restaurant staff are top notch! The food at the hotel restaurant was delicious. The room was spacious, clean, quiet and comfortable.

2025-09-22 via Nuitee
A
Anirudh
6
Average Stay
Pros:

Very poor service from the staff. The phone provided for room service was not working, and it took an extremely long time to get any assistance.

2025-08-13 via Nuitee
T
Thembelihle partner
10
Pros:

Had a lovely stay here for 5 days definitely will go back again

2025-07-01 via Nuitee
S
Selvan partner
10
Pros:

Security and safety combined with friendly staff always willing to assist.

2025-06-03 via Nuitee
D
Douglas family
10
Pros:

Literally everything and everyone excellent!

2025-03-08 via Nuitee
A
Andrea
6
Pros:

Hotel molto bello e nuovo
Colazione poco fornita

Durante la notte sono stato disturbato dal sistema dellaria condizionata che emetteva degli strani suoni

2025-02-13 via Nuitee
H
Hans
6
Hilton Garden Inn Uhmlanga
Pros:

Bra läge i lugnt och säkert område.
Rätt litet rum med både dåligt vattentryck och dusch attnet blev aldrig varmt.

2025-02-07 via Nuitee
E
Ebrahim
10
Pros:

Amazing.good location. Good service

2025-01-13 via Nuitee
M
M
10
Simply Amazing
Pros:

This hotel is simply superb and sets the benchmark for quality service and occupant engagement . Simply sublime and highly recommended

2025-01-04 via Nuitee
H
Hayden
6
Not going to stay here again
Pros:

Had to fight for a room with working air conditioning during a heat wave.

2024-12-15 via Nuitee
D
DIEGO
4
habitación 613
Pros:

En mi habitación por la noche hacía un zumbido como un taladro o objetos rozandose. Dormí fatal, hasta grabé un video y enseñe a recepción el dia siguiente por la mañana. Habitación 613, de las pocas que me acuerdo de memória pero ahi esta. Lo demás todo bien. Lo digo para que no pase a nadie más ya que es muy desagradable.

2024-12-02 via Nuitee
B
Ben family_with_children
4
Pros:

Double charged for room. Be careful.

2024-08-21 via Nuitee
S
Safeera
10
Value for money
Pros:

The accommodation was excellent, and the staff were very helpful. All in all, I will rate my experience a 5.

2024-06-03 via Nuitee
Z
Zakiyya
8
Alittle more attention to detail
Pros:

Beautiful hotel however when u check in late and have no towels, room not set up properly and hot water doesnt work efficiently it doesnt make for a great stay. However housekeeping and reception did apologise and try to rectify the issues.

2024-04-23 via Nuitee
A
Anthony Bernard
8
Would definitely come back
Pros:

I enjoyed my stay at this magnificent and beautiful hotel with clean and decent room, variety at breakfast and a helpful staff.

2024-04-13 via Nuitee
M
MO
10
Pros:

Really great!!!

2024-03-09 via Nuitee
A
Ari
10
Luxury hotel
Pros:

Clean like brand new. Good service. Little bit far from beach and restaurants.

2024-01-19 via Nuitee
B
Busisiwe family
6
Pros:

Below expectations.

2024-01-17 via Nuitee
M
Marlene
10
Family Vacation at the Hilton Umhlanga
Pros:

Family friendly modern facility, close to amenities. Good value for your money. Perfect place to stay for families and couples. Clean rooms,bathrooms and friendly staff. Safe parking areas. Restaurants walking distance from the hotel...

2024-01-06 via Nuitee