IXORA Hotel & Spa Snowdonia

Hotels
8.5 (2674 reviews)
Conway Road , Conwy , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Comfort issues with beds
Limited breakfast selection

Categories

Cleanliness
8.14
Overall the cleanliness was satisfactory, but some reviews mentioned rooms being overly hot.
Service
9.11
Staff were frequently mentioned as friendly and helpful.
Location
8.65
The hotel is well-located near hiking trails with some comments about being a bit isolated.
Room Quality
7.6
Rooms had some comfort issues like poor soundproofing and no complimentary slippers.
Amenities
8.63
Amenities like the spa and outdoor pool received positive remarks.
Value for Money
8.59
Generally seen as good value for the quality provided.
Food and Beverage
8.64
Food quality received high praise, though breakfast selection was not extensive.
Overall Experience
8.61
Most reviews expressed a high level of satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:39

Property Description

Luxurious Accommodation
Experience comfort and style at Hilton Garden Inn Snowdonia with air-conditioned rooms, free WiFi, and modern amenities like flat-screen TVs and safety deposit boxes.

Fitness and Relaxation
Stay active in our fitness centre, explore the beautiful garden and terrace, then unwind in our on-site restaurant and bar.

Convenient Facilities
From 24-hour front desk service to bike rentals for outdoor adventures, our hotel offers everything you need for a seamless stay.

Book your stay at Hilton Garden Inn Snowdonia now for a perfect blend of luxury and convenience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 2674 reviews
Cleanliness: 8.14
Service: 9.11
Location: 8.65
Room Quality: 7.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
A
Apoorva solo_traveller im
2
2026-08-29 via Nuitee
M
Marianna solo_traveller gb
8
Great place to people watch. Well situated for activities and sight seeing
Pros:

Great facilities, clean and comfortable

Cons:

Nothing

2026-08-29 via Nuitee
G
Gavin family_with_children gb
7
Good location, good size rooms, but find some wear else to eat
Pros:

Good location, nice rooms

Cons:

Breakfast was good
Everning meal was shocking over prices and very slow took us 20 minutes to get three drinks. Food was average at best

2026-08-29 via Nuitee
P
Paul solo_traveller gb
5
Very disappointing - like a holiday in Chernobyl
Pros:

Room was fine, although none of us slept well because the beds are like concrete.

Cons:

The hotel is clearly marketed and aligned with the Adventure Parc, however, it transpires the surf pool has been closed since 2023 due to cost. The zip line is also shut with the platform dumped in bits next to the spa. We could not use the pickle ball court because there was a wedding reception on it. When we tried to use the pool tables one was broken and there were no pounds coins for the other. The indoor equipment then all closes by 5pm.

The hotel is very odd without the Parc and this should be made clear - the website still has images of the surf pool on it so is misleading. There's nothing else to speak of in the village, so the whole experience is like arriving at a forgotten former Soviet town!

The hotel is badly maintained. Of the two lifts one was broken for our entire stay. The pool table didn't have any cues - so I bought them one. Taps didn't work in the gents. The gym had equipment missing, the music didn't work, no detergent etc.

The glass washer in the bar didn't work because every time we ordered a drink the glasses were filthy.

The restaurant food is pretty poor and uninspired, which is a real let down because there's nowhere else to go nearby.

Housekeeping had to be chased up for towels.

The one time I tried to use the spa, I couldn't because it was full.

Overall - I wish we'd gone somewhere else and feel ripped off.

2026-08-29 via Nuitee
N
Nicole solo_traveller gb
8
For walking holiday
Pros:

It’s dog friendly
Good breakfast
Good sized rooms

Cons:

The restaurant menu not family friendly.

2026-08-29 via Nuitee
S
Saiqa family_with_children gb
7
Comfortable stay and friendly staff
Pros:

The location and the staff were friendly

Cons:

Our towels were not changed for 2 days even though we asked for room service! So they just folded the dirty wet towels and left them on our beds. The lady at the reception was very nice when I told her and arranged for new towels that night.

2026-08-28 via Nuitee
I
Ionel solo_traveller gb
3
2026-08-28 via Nuitee
N
Natasha couple au
5
Nice location, poor food.
Pros:

The rooms were nice and modern

Cons:

The hotel isn’t in a location with any eating options and when we asked to eat at the restaurant we were told they were fully booked and only accepted bookings. They finally agreed to let us eat and the food was very average.

2026-08-28 via Nuitee
P
Prarthana extended_group gb
8
2026-08-28 via Nuitee
N
Nelson couple gb
9
2026-08-28 via Nuitee
K
Kelsey solo_traveller gb
10
Pros:

Big thank you to everyone who made us feel comfortable and all the staff are really nice and polite. Food was amazing..we would definitely comeing agen

2026-08-27 via Nuitee
K
Katherine family_with_children us
9
Overall, a very nice hotel and would definitely recommend.
Pros:

Half of our family was staying in a house across the street, so the location was amazing for us. Even without that, though, we would've loved the location. Very pretty and very safe area.

Cons:

The hotel was wonderful; clean, comfortable and had many amenities. The only issue we had was that the shower leaked every time we took a shower, so the floor would be completely soaked. We ended up using all of our towels just to try to soak up the water.

2026-08-27 via Nuitee
R
Rosemary family_with_children gb
6
Pros:

Property was in a good location. Sadly the water sports at the hotel was closed for the three days we stayed there.

Cons:

The first day we went for breakfast the chef came across very rude but day 2 and 3 the chefs were different staff members and were very friendly.

2026-08-27 via Nuitee
J
Jordan couple gb
9
2026-08-27 via Nuitee
D
Dean solo_traveller gb
10
2026-08-27 via Nuitee
A
Ann couple gb
7
Perfect position for our walking holiday and can not reccommend staff enough.
Pros:

Staff excellent, friendly and accommodating. Food menu in evening good, breakfast very good

Cons:

Housekeeping needs to be addressed. We had to ask for an extra hand towel ( only 1 provided ) Noticeable dust on several surfaces, including phone. We choose not to have the room made up when we are away for such a short time.....but we arrived to find kettle half full of water, no idea how long it had been there and when we left it was ( as we did not use it ) ....None of the toiletries had been topped up, the shower gel ran out after first night.

2026-08-27 via Nuitee
S
Shamira family_with_children gb
9
Pros:

Good breakfast. Beautiful location.

2026-08-27 via Nuitee
A
Alex solo_traveller sg
7
Welsh Wilds
Pros:

Loved the spa, one of the main hooks. Possibly inside floors could have used a good wash & bleach but everything worked! Amazing massage. Rooms present very nicely initially. Good food. Beautiful surroundings and fresh air.

Cons:

Rooms possibly could have used a hoover under beds for example. Beds I found quite firm / not to my personal taste (am quite tall / heavy), subjectively. Infernal broken lift that I wonder if could have been serviced more quickly (doors opening and closing). We stayed 5 nights. Well stocked bar if quite expensive, same applies to food. Staff for most part polite and helpful, slight hiccup with housekeeping where bed was not made in morning and then entered abruptly around 6pm (just when you want some pre-evening quiet time)! Overall sense of a place with high guest turnover, polite but slightly impersonal. Decent.

2026-08-27 via Nuitee
S
Sally couple gb
9
2026-08-26 via Nuitee
R
Rahul family_with_children gb
10
2026-08-26 via Nuitee