IXORA Hotel & Spa Snowdonia

Hotels
Hilton Garden Inn
8.5 (2543 reviews)
Conway Road , Conwy , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Comfort issues with beds
Limited breakfast selection

Categories

Cleanliness
8.14
Overall the cleanliness was satisfactory, but some reviews mentioned rooms being overly hot.
Service
9.11
Staff were frequently mentioned as friendly and helpful.
Location
8.65
The hotel is well-located near hiking trails with some comments about being a bit isolated.
Room Quality
7.6
Rooms had some comfort issues like poor soundproofing and no complimentary slippers.
Amenities
8.63
Amenities like the spa and outdoor pool received positive remarks.
Value for Money
8.59
Generally seen as good value for the quality provided.
Food and Beverage
8.64
Food quality received high praise, though breakfast selection was not extensive.
Overall Experience
8.61
Most reviews expressed a high level of satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:39

Property Description

Luxurious Accommodation
Experience comfort and style at Hilton Garden Inn Snowdonia with air-conditioned rooms, free WiFi, and modern amenities like flat-screen TVs and safety deposit boxes.

Fitness and Relaxation
Stay active in our fitness centre, explore the beautiful garden and terrace, then unwind in our on-site restaurant and bar.

Convenient Facilities
From 24-hour front desk service to bike rentals for outdoor adventures, our hotel offers everything you need for a seamless stay.

Book your stay at Hilton Garden Inn Snowdonia now for a perfect blend of luxury and convenience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2543 reviews
Cleanliness: 8.14
Service: 9.11
Location: 8.65
Room Quality: 7.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
S
Sian solo_traveller gb
8
Great staff, lovely hotel but could do with some order
Pros:

The rooms had fridges and proper kettles. The bar staff were amazing

Cons:

The kitchen was very badly managed, the first night we waited nearly an hour before our order was taken and then it was forgotten about. Breakfast was adequate, could do with being a little fresher, the second morning was full of fire alarms and having to pay for a spa when you're already booking a spa hotel was a bit much

2026-07-11 via Nuitee
I
Ian couple gb
2
Pros:

Staff were very friendly and nice and breakfast was good.

Cons:

Access to the spa facilities was not included in the price. The hotel price is expensive and therefore you would assume access was included. There were a few guests during our stay that had the same issue. Our air conditioning did not work on the first night. It was extremely hot. We called to reception around 3am, who advised they would sort it. After an hour I called back and no one answered. So our first night was not a good night.

2026-07-11 via Nuitee
N
Navneet solo_traveller gb
9
Pros:

The location was good, rooms were spacious and staff was courteous

Cons:

Everything was good

2026-07-11 via Nuitee
K
Karl couple gb
10
2026-07-11 via Nuitee
I
Ioana family_with_children gb
8
okay for one night
Pros:

it was overall clean and lovely. the dinner food was so delicious however the staff seemed to be new and did not know what to do. an elderly lady and 2 young ones, took the order late, left multiple people waiting. one table next to us handed us the drinks menu as the waiter forgot.. just not a nice experience at all. luckily the food was super delicious
I had a massage booked which was relaxing, and the spa overall was good.

Cons:

it was too noisy, we had a room on the 1st floor, and they had some deliveries in the morning. we had a 7 week old with us and naturally had to wake up during the night a few times, we;d have appreciated to be given a different room where we could have caught up with sleep in peace. in terms of cleaning, it needs to be improved, you guys can do better. the floor wasn't mopped and I found hairs in the bathroom?! again, not a very nice experience. mouldy bits in the shower.. the breakfast wasn't anything special. okay for £12/pp

2026-07-10 via Nuitee
M
Michal solo_traveller ie
7
Pros:

Cicha lokalizacja, jest gdzie pospacerować parking -wygodny wjazd, klimatyzacja,

Cons:

Dostaliśmy jeden klucz do pokoju ( było nas troje ), brak normalnej łazienki umywalka w pokoju , i jedna kabina z prysznicem , druga z toaletą, krótkie dodatkowe łóżko, słabe śniadanie, mały wybór pieczywa, świeżość też taka sobie, to co powinno być ciepłe bywało zimne..

2026-07-10 via Nuitee
H
Harish family_with_children gb
10
Excellent
Pros:

Excellent service!
Room was very nice. Staff were great and accommodating especially Cara!
Breakfast was lovely.
Overall, very good experience, thank you.

2026-07-10 via Nuitee
C
Claire family_with_children gb
10
2026-07-10 via Nuitee
L
Lee couple gb
9
2026-07-09 via Nuitee
S
Sabeeha couple gb
6
2026-07-09 via Nuitee
M
Matthew couple gb
2
2026-07-07 via Nuitee
K
Kirsten extended_group gb
7
2026-07-06 via Nuitee
M
Marc solo_traveller gb
10
2026-07-05 via Nuitee
G
Gareth solo_traveller gb
9
Pros:

We were only there for 1 night while visiting family, so didn't really get the opportunity to explore the area, but I know from experience that it is brilliantly located.
Evening meal & Breakfast were both excellent.

2026-07-02 via Nuitee
C
Colin solo_traveller gb
9
Excellent hotel just a few small things let it down
Pros:

Very nice set out downstairs restaurant ect
Good size room
Excellent food ,good bar
Plenty of parking
Staff very very good

Cons:

The bathroom set up is strange no privacy
Fridge in the room is to noisy
EV charging point didn’t know needed to get apps ect which couldn’t download

2026-07-02 via Nuitee
N
Naomi solo_traveller nl
8
Pros:

The room was modern and comfortable!

Cons:

The shower was not really clean, some hairs/built up dirt. The pet fee was insane (50 pound), but they did put a dog bed in the room.

2026-07-01 via Nuitee
Z
Zaneta couple gb
10
2026-07-01 via Nuitee
L
Laurie solo_traveller gb
10
Pros:

Stayed in room 206. This hotel is in a brilliant location for travelling around North Wales and Eryri. Nice modern rooms, decent size TV. The breakfast and evening meal was good.

Cons:

The water pressure of the shower was very poor. Basically a trickle out of the showerhead.

No free spa access. Other hotels usually add in an hour of access to certain spa facilities.

The evening meal has an added service charge, which is a dodgy way of getting more money without increasing prices directly. Customers shouldn't have to ask for this to be removed. It left a bitter opinion on the restaurant so we refused to eat there a second time as there are plenty of other options locally.

2026-06-30 via Nuitee
S
Simon family_with_children gb
10
2026-06-30 via Nuitee
D
Daiana couple ch
7
Discreto hotel…
Pros:

Staff molto gentile e disponibile, parcheggio e acqua potabile gratuiti.

Cons:

- Da migliorare la pulizia della camera
- SPA a pagamento per i clienti dell’hotel (non possono neanche entrare i bambini)
- poche scelte opzionali in caso di allergie al ristorante

2026-06-30 via Nuitee