Canopy By Hilton Dallas Frisco Station

Very nice hotel, great staff. Super breakfast served with a smile

Great property and great service
Must stay for anyone that Frisco TX

Our experience with this hotel was not only bad it was terrible the customer service was rude and not helpful the self parking is a complete joke they we had to go back and forth to the desk for help with the garage door and they did not help at all we could not get our car out and it was miserable I would 100% not recommend coming and spending your night here

Our stay was everything we needed. We had a rough start to the evening and Bob at the front desk made everything very easy and comfortable for our stay. Thank
You Bob! The hotel amenities were great and the beds were comfy. I would recommend this hotel for its cleanliness, ease, and the grace of Bob!

Dining area was clean, organized, and staff is very welcoming. Zeff and his team at Canopy are amazing.

My stay at Canopy by Hilton Dallas Frisco Station was one of the most disappointing hotel experiences I've had.
The biggest issue was the valet service. My vehicle keys were lost, and after finally locating them, it took more than 30 minutes to bring my vehicle around. That delay caused me to arrive late to the main event I had traveled to attend, which was the entire reason for my stay.
What happened next was even more concerning. When my Range Rover was returned, it smelled strongly of marijuana smoke confirmed by the Night manager as soon as the car was brought forward from valet. My vehicle has never been smoked in, and there is no question that someone smoked inside it while it was in the valet's possession. That level of disrespect for a guest's personal property is completely unacceptable.
The following morning, I spoke with Marcos at the hotel, who assured me the matter would be addressed. Unfortunately, more than a month has passed, and I have received no meaningful follow-up or resolution. Even Hilton Customer Care has told me they have been unable to get a response from hotel management despite repeated attempts.
Mistakes can happen at any hotel. What separates a great hotel from a poor one is how those mistakes are handled. In this case, the lack of communication, accountability, and follow-through has been far more disappointing than the original incident itself.
As someone who has typically stayed with Marriott and is a loyal Bonvoy member, this was my first Hilton experience. I expected a level of professionalism consistent with the Hilton brand, but unfortunately, this experience did not meet those expectations.
I sincerely hope the hotel improves its management oversight and guest service so that future guests do not have to go through a similar experience.

It was a great experience and overall good service. Zeff in the breakfast service was great!!

After a frustrating experience at the neighboring Marriott hotels, where my room was double booked then cancelled despite having a reservation for over a month, I walked into Canopy by Hilton looking for help. Roy and Juliet at the front desk immediately showed empathy and understanding. They quickly helped me secure an available room and even allowed me to check in early.

What could have been a terrible start to my trip, after driving 4.5 hrs from Houston, was completely turned around by their kindness, professionalism, and willingness to help. Roy and Juliet are outstanding representatives of the Hilton brand and truly care about their guests.

Thank you both for going above and beyond! I highly recommend Canopy by Hilton because of service like this.

The front desk manager Roy was excellent. He made my family feel like we were apart of his family!

Roy was exceptional with his customer service during our family reunion.

Service was great very nice staff.

Service was excellent and food was delicious

Zeff

Breakfast was absolutely amazing. Zeff was so nice and professional. His level of hospitality is textbook worthy! Thanks Zeff for your kindness and fast service! In addition to his kindness the Hostess on all shifts were amazing as well! A very friendly atmosphere!

Amazing atmosphere great room zeff was a great server in the kitchen for breakfast

Ordered breakfast to take back to the room. Zeff was polite, and attentive. Great service.

The room was a good size. It was clean.