Holiday Inn Express & Suites Wooster by IHG

Hotels
•
Holiday Inn Express
9 (196 reviews)
128 Riffel Road , Wooster , US
+1 330-601-1221

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds and high-quality linens
Very clean property and rooms
Friendly/welcoming staff reported by multiple guests
Included breakfast that many guests liked
Quiet location and convenient to event venues
Good value for price (price okay + included breakfast)
Cons:
Short-staffing issues (no room check, self-requested towels) and key-card problems
A/C problems — rooms getting hot at night and inconsistent cooling
Noise from hallway and guests on decks impacting sleep
Breakfast availability/timing and crowding during events limited access
Limited pool seating/chairs
One guest experienced a third-party overbooking (booking.com) and had to find another hotel

Categories

Cleanliness
9.5
Multiple reviewers described the property and rooms as very clean and linens/bed were noted as incredibly comfortable; no major cleanliness complaints reported.
Service
8.5
Service feedback is mixed: several guests praised staff as excellent, friendly and welcoming, but there are reports of short staffing (no room check on second day), unhelpful/front-desk attitude on check-in, and key-card issues.
Location
9.5
Location was called out positively — quiet area and being next door to a venue was a clear convenience for guests.
Room Quality
8
Room comfort had positives (comfortable bed/linens) but several notable problems: A/C failing and rooms getting hot, a misaligned door with light intrusion, and audible hallway/deck noise affecting sleep.
Amenities
9
Amenities like the breakfast buffet were praised as good and included, but had limitations (early cutoff time, crowded during events) and the pool area lacked adequate chairs/lounge seating.
Value for Money
9.5
Guests noted the price was okay and included breakfast adds clear value; overall value remains strong despite a few service/room issues for some.
Food and Beverage
8.5
Breakfast was described as very good and included, but availability/timing and crowding (events) limited access for some; a single brief note about 'Bacon' suggests minor inconsistency in offerings.
Overall Experience
9.5
Overall sentiment is largely positive with multiple guests saying they'd stay again and praising staff/cleanliness, though a few underwhelming stays, noise/room issues and one third-party overbooking incident tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor pool, shared lounge, and free WiFi during your stay at Holiday Inn Express & Suites - Wooster. Relax in guest rooms equipped with a TV, cable channels, and a safety deposit box for your convenience.

Convenient Facilities: Benefit from free private parking, a business center, and a 24-hour front desk to cater to all your needs seamlessly.

Prime Location: Situated in Wooster, with the Akron-Canton Regional Airport just 60 km away, our hotel offers the perfect blend of comfort and accessibility.

Book your stay at Holiday Inn Express & Suites - Wooster now for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 196 reviews
Cleanliness: 9.5
Service: 8.5
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
D
Diana • couple • us
10
2026-10-25 • via Nuitee
J
Jay and Linda • couple • us
6
2026-10-22 • via Nuitee
B
Ben • solo_traveller • us
10
2026-10-15 • via Nuitee
W
Weaver • solo_traveller • us
10
2026-09-14 • via Nuitee
D
Danae • solo_traveller • us
10
I'd definitely stay there again
Pros:

The bed and linens were incredibly comfortable.

2026-09-02 • via Nuitee
L
Leonid • family_with_children • es
8
2026-08-31 • via Nuitee
T
Terri • family_with_children • us
10
Staff was excellent!!! Loved our stay and hope to be back!
Pros:

I liked that the property was in a more quiet area.

Cons:

Nothing

2026-08-24 • via Nuitee
G
Gregory • family_with_children • us
6
Being nextdoor to our venue a plus. Overall experience a little disappointing.
Pros:

Breakfast buffet was very good but only available until 9:30 am

Cons:

Short staffed. Nobody to check our room on second day. Had to go get our own extra towels. Key cards weren't transferred to second day. Very few chairs and/or lounges available at pool.

2026-08-13 • via Nuitee
W
William • solo_traveller • us
1
The reason you shouldn't use 3rd parties
Cons:

Didn't like that booking.com overbooked me had to find another hotel at 2am. Didn't make it passed the lobby it looked nice and clean and the staff on duty was excellent.

2026-08-05 • via Nuitee
W
Wendy • extended_group • us
9
2026-08-03 • via Nuitee
J
Janell • couple • us
10
2026-08-03 • via Nuitee
C
Christopher • solo_traveller • us
6
Underwhelming.
Pros:

Price was okay.

Cons:

The front desk woman wasn't personable. Made it seem like I was interrupting/inconvenicing her when I checked in. The door to our hotel room was askew, in that there was no gap at the top but there was gap at the bottom. I could see the hallway light from inside my room. Overall the hotel seemed like it was cheaply built and thrown together in a hurry. We could hear people in the hallway and running upstairs. Also could hear people drinking and carrying on the deck directly below our window. Didn't get to experience the free breakfast on account of the 100 cheerleader/dance kids and their families taking over the cafeteria. Overall I wouldn't stay again. The building looks nice and new from the pictures but the stay itself was underwhelming.

2026-08-03 • via Nuitee
R
Rebecca • family_with_children • us
9
Very pleasant and I will definitely stay here again!
Pros:

Very friendly staff, very clean, comfortable bed, & good breakfast that was included!

Cons:

N/A

2026-07-13 • via Nuitee
D
Dylan • family_with_children • us
8
2026-07-08 • via Nuitee
S
Sue • couple • us
8
It was after 3:00 when I was able to check.
Pros:

It was fine🤗

Cons:

Bacon

2026-07-08 • via Nuitee
A
Abram • couple • us
8
2026-07-03 • via Nuitee
I
Irene • solo_traveller • us
10
2026-07-03 • via Nuitee
T
Timothy • couple • us
8
2026-06-28 • via Nuitee
H
Heather • solo_traveller • us
8
Pros:

Very clean and staff was welcoming

Cons:

Our room even with the A/C on, reached 83 degrees in the middle of the night. Cold air would blow for a few minutes and then it would return to hot air. The front desk didn’t have a good explanation or suggestion to fix it other than she would put in a work order. Needless to say we didn’t sleep much that night due to the hot room.

2026-05-28 • via Nuitee
L
Lyons • solo_traveller • us
10
2026-05-25 • via Nuitee