Four Points Flex by Sheraton Kyoto Oike

Hotels
•
Marriott
9 (132 reviews)
661 Ogiya-cho, Sakaimachi-dori, Oshikoji-sagaru, Kyoto, Kyoto, 604-0824 , Kyoto , JP
81-75-2568221

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Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Computer station
Newspapers in lobby (surcharge)

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Weird smell in lobby
Restaurant not functional

Categories

Cleanliness
8.66
Some reviews noted issues like a weird smell in the lobby.
Service
10
Incredibly helpful staff praised in multiple reviews.
Location
9.63
Walkable distance to many places and very central.
Room Quality
8.67
Small size rooms and some initial AC problems reported.
Amenities
8.62
Laundry facilities available but restaurant issues noted.
Value for Money
9.15
Generally favorable sentiment but specifics not mentioned.
Food and Beverage
8.11
No breakfast due to restaurant renovations and mixed reviews on food options.
Overall Experience
9.16
Overall stay was good despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:52

Property Description

Experience the perfect blend of convenience and comfort at Four Points Flex by Sheraton Kyoto Oike.

Modern Amenities: Each of our 317 spacious guestrooms features flat-screen televisions, complimentary wireless internet access, and private bathrooms with deep soaking bathtubs, providing you with a relaxing retreat after a day of exploring.

Delicious Start to Your Day: Enjoy a full breakfast daily from 7:00 AM to 10:30 AM, ensuring you fuel up before embarking on your Kyoto adventures.

Prime Location: Nestled in Downtown Kyoto, our hotel is just minutes away from iconic sites like Kawaramachi Street, Nishiki Market, and Pontocho Alley, making it an ideal base for both leisure and exploration.

Book your unforgettable stay with us today and discover the best of Kyoto!

Important information:

  • One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9
Based on 132 reviews
Cleanliness: 8.66
Service: 10
Location: 9.63
Room Quality: 8.67
Amenities: 8.62
Value for Money: 9.15
Food and Beverage: 8.11
Overall Experience: 9.16
A
Anthony • friends
10
Pros:

It’s close to pretty much everything and the service was top notch!

2025-10-11 • via Nuitee
J
Jaume
2
Pros:

La limpieza deja mucho que desear, de hecho encontré las lentillas desechables de un cliente anterior. No me hicieron la habitación, pregunté y me explicaron el funcionamiento y las normas, pero la habitación se quedó sucia y sin hacer.
El personal no habla inglés y no responde a los mensajes. Antes de ir escribí para preguntar si aceptaban el pago con tarjeta sin obtener respuesta. Olvidé mis auriculares, escribí de nuevo si sería posible que me los enviaran a mi domicilio, tampoco respondieron. Creo que una respuesta, aunque sea negativa, es lo mínimo que se puede esperar. En definitiva, que no me esperen más. Muy decepcionante.

2025-10-10 • via Nuitee
P
Paul
8
Pros:

Clean but small rooms

My aircon didn’t work but fine

2025-10-09 • via Nuitee
A
Arely
10
Pros:

We were spoiled with this booking! The hotel was extremely clean, smelled amazing, check-in was smooth, overall wonderful experience! The location was also very convenient for public transportation and dining/shopping.

2025-10-09 • via Nuitee
S
Sebastian
10
Pros:

Everything is perfect.

2025-10-05 • via Nuitee
M
Marcelo André
10
Pros:

Ótima localização, próximo ao metrô e pontos turísticos. Quarto confortável com um espaço bom.

2025-10-05 • via Nuitee
T
Tania
8
Pros:

Nice staff and great location

2025-10-05 • via Nuitee
S
Sara • partner
10
Pros:

Walkable distance from a lot of places. Friendly staff.

2025-09-29 • via Nuitee
A
Alex
10
Pros:

Extremely friendly and helpful staff

2025-09-26 • via Nuitee
S
SERGIO • family
8
Pros:

El restaurante no funcionaba

2025-09-24 • via Nuitee
D
Dea Damkjær
8
God beliggenhed.
Pros:

Restauranten var desværre lukket så morgenmaden blev udleveret fra personalet,
Det bestod af fisk, ris og tilbehør. Man skal nok være asiat for at nyde det som morgenmad. Ellers var opholdet fint. Lokationen er nem ift. offentlig transport.

2025-09-19 • via Nuitee
P
Prakash
8
Central location
Pros:

Very friendly staff willing to help. Very central location. Laundry facilities on site.
No breakfast due to restaurant renovations.
Small size room. Initially problems with AC but got sorted quickly.
Overall I would stay again.

2025-09-17 • via Nuitee
V
Veronica
6
Pros:

Everything was great except the lobby had a weird smell, not bad but not nice either. The staff was nice enough but spoke no English.

2025-09-15 • via Nuitee
K
Kenneth • partner
10
Pros:

Easily accessible and walking distance to restaurants and shops

2025-09-11 • via Nuitee
かずゆき • partner
6
Pros:

空調が臭い。

2025-09-08 • via Nuitee
M
Manabu
10
Pros:

仕事で出かける先の、移動方法についての問い合わせをしたところ親切に丁寧に教えてくれた
非常に感じが良かった

2025-09-07 • via Nuitee
V
Vanessa • friends
10
Pros:

The front desk staff was incredibly helpful And amazing. They helped us in our time of need and I will forever be grateful. Will stay here next time I’m in kyoto

2025-08-19 • via Nuitee
T
Takashi
2
Pros:

シェラトンの名を借りた通常のビジネスホテルより狭い作りのホテル

2025-08-14 • via Nuitee
M
morihiko
4
Pros:

フロント対応があまりにも手際が悪く必要以上に時間がかかる

2025-08-09 • via Nuitee
M
Masayuki • family
8
Pros:

良いロケーション

2025-07-21 • via Nuitee