Crowne Plaza Adelaide by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.7 (3514 reviews)
27 Frome Street , Adelaide , au

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location and view
Cons:
Check-in process confusion
Slow elevators and bar services

Categories

Cleanliness
8.68
Clean modern large room, but issues with allergy reactions to bathroom products.
Service
8.85
Staff were excellent, but concerns about the check-in process and elevator assistance.
Location
9.19
Excellent central location with access to cafes and city facilities.
Room Quality
8.44
Rooms were comfortable but some reported tight spaces and issues with furniture.
Amenities
8.67
Gym and pool facilities were nice, but bar services could be improved.
Value for Money
8.33
Overall pricing was reasonable but some felt it was a bit high for the experience.
Food and Beverage
8.58
Breakfast options were loved, but coffee service was lacking.
Overall Experience
8.85
Very enjoyable stay with multiple positive aspects but some areas needed improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:04

Property Description

Adelaide's Highest Restaurant: Enjoy stunning views while dining at Crowne Plaza Adelaide's highest restaurant, offering a unique culinary experience.

Outdoor Heated Swimming Pool and Poolside Bar: Unwind by the outdoor heated swimming pool or sip on a cocktail at the poolside bar, perfect for relaxation and socializing.

Concierge Service and Free WiFi: Benefit from top-notch service with a concierge desk and stay connected with complimentary WiFi throughout the property.

Experience luxury and convenience at Crowne Plaza Adelaide. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 38 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3514 reviews
Cleanliness: 8.68
Service: 8.85
Location: 9.19
Room Quality: 8.44
Amenities: 8.67
Value for Money: 8.33
Food and Beverage: 8.58
Overall Experience: 8.85
S
Sarah couple au
9
2026-06-19 via Nuitee
N
Neil family_with_children au
9
2026-06-18 via Nuitee
P
Peter solo_traveller gb
6
Need to up there game to compete with competition.
Pros:

Good location.

Cons:

Restaurant not open in evening. Room very basic and dated in style.

2026-06-16 via Nuitee
M
Mandy couple au
10
Pros:

Close by for eating out and shopping

Cons:

Nothing

2026-06-16 via Nuitee
C
Candice couple au
10
Pros:

Staff super friendly and helpful. Room was super clean.

2026-06-15 via Nuitee
A
Adrian couple au
10
Lovley, comfortable, great service
Pros:

Property was close to Rundle street the mall, and much more

Cons:

Nothing

2026-06-15 via Nuitee
J
Jenny solo_traveller au
8
Pros:

The location is central to restaurants, shopping, and attractions.

The room was spacious and comfortable.

2026-06-14 via Nuitee
M
Matthew couple au
2
Waste of Money, Paid extra for a High Room to be staring at another building on the 12th floor.
Pros:

I like that the hotel was centrally located, near to Rundle Street and the Mall.

Cons:

I paid for a high-floor room, but when you check in, the lobby is on the 10th floor. So when you get placed on the 12th floor out of 20-something floors, you are basically on the 2nd floor (low if you ask me), It was promoted to have a city view, by which they mean you're looking into another building, not the glamorous city view as promoted on booking.com.

I am just as disappointed with Booking.com promoting crap... as a Genius Level 3 client, that has never complained about a hotel I've booked on Booking.com (and I have travelled to remote African villages in the past). If that doesnt give you a honest review on Crown Hotel Adelaide... I dont know what else you need to know!

DISGUSTED! WASTE OF MONEY!!!

2026-06-14 via Nuitee
J
Jodie couple au
5
Views lovely from higher levels, simple decor, business like, better if cafe downstairs would open on weekends..
Pros:

Close to city, walking distance

Cons:

Coffee shop downstairs not open on weekends! It felt empty

2026-06-14 via Nuitee
D
DANIELLE solo_traveller au
9
Pros:

Lovely hotel

Cons:

Very noisy aircon in room

2026-06-14 via Nuitee
S
Sarah couple au
10
2026-06-14 via Nuitee
T
teresaeG4341AL Family
2
Revolting 🤮
Pros:

After 2 unanswered emails I now must leave this review and unfortunately it is not good. I would never go back to this place after gagging on a large chunk of hair that was in my food after waiting 30 minutes after everyone else at my table had their food. Absolute disgrace and not what I expect from a so called 5 star restaurant. Disgusting. Maybe put hair nets on your chefs because we went past the kitchen and they weren’t wearing any..

2026-06-13 via Tripadvisor
M
Malcolm solo_traveller au
8
2026-06-13 via Nuitee
D
Diane couple au
7
Pros:

They can have a full review when I get my ‘bond’ back that they’ve been holding onto for a month!

2026-06-13 via Nuitee
K
Karl couple au
9
Fantastic location, exceptional rooms, Value for money
Pros:

Walking distance to all the good spots
Beautiful and clean

Cons:

Nil

2026-06-11 via Nuitee
M
Marshall couple au
10
2026-06-11 via Nuitee
W
William solo_traveller au
8
2026-06-11 via Nuitee
B
Benjamin couple au
8
Pros:

Solid 4 star hotel. Nice staff, clean rooms and quiet.

2026-06-10 via Nuitee
A
Aaron solo_traveller au
10
2026-06-10 via Nuitee
E
Eve couple au
8
2026-06-09 via Nuitee