Crowne Plaza Adelaide by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.7 (3281 reviews)
27 Frome Street , Adelaide , au

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location and view
Cons:
Check-in process confusion
Slow elevators and bar services

Categories

Cleanliness
8.68
Clean modern large room, but issues with allergy reactions to bathroom products.
Service
8.85
Staff were excellent, but concerns about the check-in process and elevator assistance.
Location
9.19
Excellent central location with access to cafes and city facilities.
Room Quality
8.44
Rooms were comfortable but some reported tight spaces and issues with furniture.
Amenities
8.67
Gym and pool facilities were nice, but bar services could be improved.
Value for Money
8.33
Overall pricing was reasonable but some felt it was a bit high for the experience.
Food and Beverage
8.58
Breakfast options were loved, but coffee service was lacking.
Overall Experience
8.85
Very enjoyable stay with multiple positive aspects but some areas needed improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:04

Property Description

Adelaide's Highest Restaurant: Enjoy stunning views while dining at Crowne Plaza Adelaide's highest restaurant, offering a unique culinary experience.

Outdoor Heated Swimming Pool and Poolside Bar: Unwind by the outdoor heated swimming pool or sip on a cocktail at the poolside bar, perfect for relaxation and socializing.

Concierge Service and Free WiFi: Benefit from top-notch service with a concierge desk and stay connected with complimentary WiFi throughout the property.

Experience luxury and convenience at Crowne Plaza Adelaide. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 38 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3281 reviews
Cleanliness: 8.68
Service: 8.85
Location: 9.19
Room Quality: 8.44
Amenities: 8.67
Value for Money: 8.33
Food and Beverage: 8.58
Overall Experience: 8.85
M
Michael • solo_traveller • au
10
Great all-round place to stay
Pros:

The staff were all very friendly & helpful. Shout out to Dedy - I got in early and it was great to see a friendly smiling face!

2026-03-28 • via Nuitee
M
Mcphan • couple • au
10
2026-03-28 • via Nuitee
H
Harjeet Singh • couple • au
10
2026-03-27 • via Nuitee
Z
Zehui • couple • au
9
2026-03-26 • via Nuitee
A
Andrew • family_with_children • au
9
Worth the money good staff good rooms good beds
Pros:

very good hotel all round very helpful staffs etc

Cons:

No issues

2026-03-26 • via Nuitee
A
Amra • family_with_children • au
9
2026-03-25 • via Nuitee
G
Gary • couple • au
9
2026-03-24 • via Nuitee
M
Mal • couple • au
8
Fantastic location, service, & facilities.
Pros:

The happy hour at the luna bar

Cons:

Having to leave the pillows behind.

2026-03-24 • via Nuitee
K
Kateryna • couple • be
9
2026-03-24 • via Nuitee
S
Sally • couple • au
9
2026-03-23 • via Nuitee
D
Debbie • couple • au
10
Definitely my pick for an Adelaide stay
Pros:

Central location close to fabulous restaurant

2026-03-23 • via Nuitee
L
Liam • couple • au
10
2026-03-22 • via Nuitee
T
Tammie • family_with_children • au
10
Pros:

We absolutely loved our stay here.
The room was immaculate and comfortable, and coffee was delicious. The rooftop bar with live music was the perfect place to relax. We will definitely stay here again.

Cons:

We didn't get to stay for longer

2026-03-22 • via Nuitee
Z
Zehui • couple • au
10
2026-03-22 • via Nuitee
D
Donna • extended_group • au
9
Fun
Pros:

All good

Cons:

Not much

2026-03-20 • via Nuitee
O
OLIVIA • couple • au
2
Cost not matching service level
Pros:

Great location, pool and general cleanliness

Cons:

Terrible service and systems. I’m sure the staff mean well, but they seem to be suffering from a lack of training and motivation.

2026-03-20 • via Nuitee
B
Brian • couple • au
8
When I asked to change rooms the staff were very obliging
Pros:

Location very central

Cons:

Staff were great

2026-03-20 • via Nuitee
D
Dannielle • couple • au
10
2026-03-19 • via Nuitee
R
Roz • couple • au
7
Fine.
Pros:

Location
Breakfast buffet very good

Cons:

The replacement of mini bar items not done .

2026-03-17 • via Nuitee
L
Ligia • family_with_children • au
9
2026-03-17 • via Nuitee