Crowne Plaza Adelaide by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.7 (3205 reviews)
27 Frome Street , Adelaide , au

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location and view
Cons:
Check-in process confusion
Slow elevators and bar services

Categories

Cleanliness
8.68
Clean modern large room, but issues with allergy reactions to bathroom products.
Service
8.85
Staff were excellent, but concerns about the check-in process and elevator assistance.
Location
9.19
Excellent central location with access to cafes and city facilities.
Room Quality
8.44
Rooms were comfortable but some reported tight spaces and issues with furniture.
Amenities
8.67
Gym and pool facilities were nice, but bar services could be improved.
Value for Money
8.33
Overall pricing was reasonable but some felt it was a bit high for the experience.
Food and Beverage
8.58
Breakfast options were loved, but coffee service was lacking.
Overall Experience
8.85
Very enjoyable stay with multiple positive aspects but some areas needed improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:04

Property Description

Adelaide's Highest Restaurant: Enjoy stunning views while dining at Crowne Plaza Adelaide's highest restaurant, offering a unique culinary experience.

Outdoor Heated Swimming Pool and Poolside Bar: Unwind by the outdoor heated swimming pool or sip on a cocktail at the poolside bar, perfect for relaxation and socializing.

Concierge Service and Free WiFi: Benefit from top-notch service with a concierge desk and stay connected with complimentary WiFi throughout the property.

Experience luxury and convenience at Crowne Plaza Adelaide. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 38 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3205 reviews
Cleanliness: 8.68
Service: 8.85
Location: 9.19
Room Quality: 8.44
Amenities: 8.67
Value for Money: 8.33
Food and Beverage: 8.58
Overall Experience: 8.85
L
loveridge family_with_children au
8
2026-02-14 via Nuitee
V
Vibeke couple au
7
Fun and convenient
Pros:

Location , facilities

Cons:

The TV didnt work

2026-02-14 via Nuitee
S
Stephen couple au
10
2026-02-14 via Nuitee
P
Pete couple au
9
2026-02-13 via Nuitee
B
Bunting family_with_children au
9
Comfy and convenient
Pros:

The location was great. The rooms were a good size.

Cons:

Nothing.

2026-02-13 via Nuitee
M
Mcphan couple au
10
2026-02-10 via Nuitee
K
Kymberly solo_traveller au
8
Beautiful and relaxing environment.
Pros:

The stay was lovely, staff were professional and kind, food was lovely and my room was beautiful.

Cons:

The air vent in my bathroom wasn't working, I had to leave the bathroom door open to shower to prevent over condensation in bathroom.
I was quoted a $50 deposit an hour before my arrival over the phone but when I checked in I was charged $300 deposit and told due to a last minute booking, I should of been quoted that over the phone. Just a minor miscommunication error.

2026-02-10 via Nuitee
A
Andrea couple au
8
2026-02-10 via Nuitee
G
Geoffrey couple au
8
2026-02-10 via Nuitee
J
Jing couple cn
10
Pros:

一直以来都钟情于IHG旗下的酒店!永远都不让我失望

2026-02-09 via Nuitee
S
Stephanie family_with_children au
9
2026-02-09 via Nuitee
S
Shades family_with_children au
8
Fantastic stay with wonderful service throughout.
Pros:

The staff were excellent; a particular shout-out to Darcy who we met during the first morning of our stay and was keeping calm and competent despite the chaotic weekend breakfast rush around us. We experienced honestly fantastic service from a range of other team members we only interacted with briefly during our stay, who were all so helpful.

Cons:

For the parking garage next door we and multiple other patrons had issues with getting the sensor to recognise our cards. In one case, I had to iump out of my car to show the other guest how to 'jiggle' the card in front of the sensor just right so we could both leave the parking garage.

For the breakfast buffet, it was a little difficult some mornings to find lighter options (fresh fruit, cereals, yoghurts) that hadn't been pawed over to the point they didn't look appetising anymore. We would have liked to see this station being topped up more often.

2026-02-09 via Nuitee
S
simone family_with_children au
10
2026-02-08 via Nuitee
J
Jan couple au
8
Pros:

I beautifully well,kept room and very comfortable bed. The shower was absolutely wonderful. Love it

Cons:

The noise from other rooms coming through to ours was unexpected and a disappointment.

2026-02-08 via Nuitee
C
Callum couple au
10
2026-02-08 via Nuitee
T
Tanya family_with_children au
8
Lovely stay
Pros:

The location is excellent, staff was lovely, room was clean and spacious (premium king with city views). Views over the north side of the city. Room service, dinner with a glass of wine was very good, food was tasty and nicely presented, wine was delish and it didn't take very long, reasonably priced.

Cons:

Room did not have mini bar. Block out curtains were a bit hard to move along the track. No desserts available on room service all day dinning menu!

2026-01-31 via Nuitee
S
Silvana couple au
10
2026-01-31 via Nuitee
J
Julian solo_traveller au
8
Pros:

excellent beds

2026-01-30 via Nuitee
J
Joanne couple au
8
Pros:

Location and comfort

2026-01-30 via Nuitee
M
Mac59 family_with_children au
8
Pros:

Location

2026-01-30 via Nuitee